Get last Trouble Ticket analyst Comments by orchestrator

Hello all, I make this runbook for getting Trouble Ticket analyst Comments and sending it by email, but how many comments in the incident, many times to send mail, example, count Comments in incident 10, email send 10 times.
How to get last Trouble Ticket analyst Comments by orchestrator without smlets ?

After the monitor you must use Relationship activity to retreive the source incident.
On the "Get object" related the the incident you can use filters.
The first filter is the GUID and after you can apply the filter that you want.
Remy BOVI

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I used to download illegal music files from limewire, I don't anymore though, and I've since deleted them all from my iPod and will never do it again, but could I get in trouble for what I did before?

And how can I delete the illegal music files on iTunes that me and my brother used to download? Maybe I could delete or report the music files, I really love apple and I really don't want to do this illegal stuff anymore. It's really not fair to anyone and it's also wrong. (Something I somehow couldn't see when I first got my iPod back in 2009) I buy all my music from iTunes now on my iPod, and have since deleted all the data which includes all the songs from my iPod (for a while I didn't use my iPod for music, just games) I am now afraid to put the songs I purchased and downloaded on iTunes on my computer with all of the pirated music! Please help, I really just want to know overall if apple could hate me for this, and what I can do to delete all the songs from iTunes (like the ones me and my brother downloaded that he still uses, though I guess I can't control that.)
Is it just me or was I never meant to feel like an honest user? (I really want to feel like I am)

Firstly, where do I go to delete the songs from my hard drive? Can I delete them straight from iTunes?
You can delete them right from iTunes:
- Click on the song to highlight it (select it). Alternatively, you can Control-Click on a number of songs to select them.
- Go to Edit in the Menu bar and choose Delete (alternatively, you can Right-Click on the song and choose Delete from the pop-up menu.
- You'll be asked "Are you sure you want to remove the selected song from your iTunes library." Click Remove.
- Next, you'll be asked " Do you want to move the selected song to the Recycle Bin, or keep it in the iTunes Media folder?" Click "Move to Recycle Bin"
- Empty The Recycle Bin on your desktop.
Can I delete all the illegal songs including the ones my brothers (Apparently more than one are doing this) downloaded? Would it be somehow against the rules to delete their songs even if they didn't pay for them?
It's best to talk to your brothers before deleting their stuff. Tell them how uncomfortable you feel about having 'stolen property' in your shared iTunes Library.
Could their downloading of these songs get me in trouble somehow? And lastly, should I still use iTunes on this computer if they're doing this?
If this is your computer and the Music Distributers find out through your Internet Service Provder that you/your brothers are illegally downloading/sharing music then you can get in trouble.
You can continue to use iTunes but I would really try to get this resolved with your brothers. Hope this helps and as I said earlier, you are doing the right thing by buying music legally!

Exchange Connector 3.0 RTM - Wrong action log type (user comments are sometimes analyst comments)

Hi,
We started using Service Manager a few days ago and I'm noticing some strange behavior from the Exchange connector. Sometimes when a user replies to an e-mail, it get's added as an "Analyst comment", also the private checkbox has a dot in it (not
blank or checked, but a dot..)
In this screenshot user "Marwan" is a regular user, replying to us via email...
Any ideas?

Today there already is intelligence that checks if the recipient == affected user. I am merely suggesting to rewise and/or extend this logic
As I wrote, I see two possible ways here. The easy and the hard (optimal) way. The easy way would be to turn it around, meaning all comments = End-User comments unless it's coming from the Assigned User. So the check would be on the Assigned User instead
of the Affected User as it is today. I understand that some people might complain about this, and might have adapted to the current solution, so it should be optional. In my experience I just see this as more suitable for the customers needs. Well if the source
code could be released it would make it easier to make custom adjustments, e.g. change the Private boolean value to false etc. ;)
The hard optimal way would be to add more options for deciding when it's an Analyst and when it's an End-User. Of course the Exchange connector can't figure that out, but if it did comparison to preselected groups or perhaps User Roles (e.g. if recipient
is Incident Resolver and not affected user => analyst comment).
In any case it's an interesting discussion with many aspects, but one thing is for certain: the exchange connector is unfinished. Not broken, just lacking options. Today people are making alot of custom workflows and even their own connectors to accommodate
for these issues.

Add Analyst Comment Log to Service Request

I have a new Custom Console Task and i need to create Analyst Comment with Private flag.
This is the code for analyst comment but NOT work please help me
The code:
private bool AddAnalystLog(
            EnterpriseManagementGroup emg,
            EnterpriseManagementObject emoSelService,
            string displayname,
            string id,
            string comment,
            Boolean flagprivado
            //Get the System.WorkItem.Library mp
            ManagementPack mpWorkItemLibrary = emg.ManagementPacks.GetManagementPack(new Guid("405D5590-B45F-1C97-024F-24338290453E"));
            //Get the actionlog class
            ManagementPackClass typeActionLog = emg.EntityTypes.GetClass("System.WorkItem.TroubleTicket.AnalystCommentLog", mpWorkItemLibrary);
            //Create a new action log entry
            CreatableEnterpriseManagementObject objectActionLog = new CreatableEnterpriseManagementObject(emg, typeActionLog);
            objectActionLog[typeActionLog, "Id"].Value = Guid.NewGuid().ToString();
            objectActionLog[typeActionLog, "Comment"].Value = comment + "\n";
            objectActionLog[typeActionLog, "EnteredBy"].Value = UserPrincipal.Current.DisplayName;
            objectActionLog[typeActionLog, "EnteredDate"].Value = DateTime.Now.ToUniversalTime();
            objectActionLog[typeActionLog, "DisplayName"].Value = displayname;
            objectActionLog[typeActionLog, "IsPrivate"].Value = "True";
            ManagementPackRelationship relActionLog = emg.EntityTypes.GetRelationshipClass("System.WorkItem.TroubleTicketHasAnalystComment", mpWorkItemLibrary);
            EnterpriseManagementObjectProjection emoSR = new EnterpriseManagementObjectProjection(emoSelService);
            emoSR.Add(objectActionLog, relActionLog.Target);
            emoSR.Commit();
            return true;
Can you help me please?
The error is:
The object could not be added to the combination class beacause the parent is not proper class as specified by the role.
at
Microsoft.EnterpriseManagment.Common.ObjectProjectionHelper.AddChildObject(ObjectProjectionHelper ChildObject)
Thanks

it's fine, i just wanted to make sure i was addressing all of your considerations. I've never had to delete a thread, and i assumed it was a moderator function. the cross link should be enough.

Exchange Connector Analyst Comments marked with "IsNull"

Hi
Has there been any update to the issue with the exchange connector where analyst comments that get added via the exchange connector are marked as null as this obviously causes problems with subscriptions with any true or false values.
Thanks

Hi,
Switch to SCUtils Email Connector and that's all.
Cheers,
Marat
Site: www.scutils.com Twitter:
LinkedIn:
Graveyard:

Trouble Ticket Program

Hey,
We're getting overloaded with calls in our IT department, and was thinking about doing a trouble ticket system. The problem is that we're so overloaded with work, that we don't have time to design one. Looking at free solutions, was wondering if anyone had a system they designed, that could be put up on htmldb studio on htmldb.oracle.com. I saw the issue tracker, we probably could modify that, but I was hoping for something specific to this purpose.
Thanks,
Scott

quote:
Originally posted by:
paross1
CHR(13) and CHR(10) would be the ASCII values for return and
linefeed respectively. They are just explicitly being included in
the string.
Phil
Yes, just having fun simulating typical text input.

OTRS - Trouble ticket system

I'm trying to find out wheter the ZCM-Database can be synchronized,
imported in the OTRS CMDB database. This is a feature I need to make a
choice for OTRS.
I know OTRS in essence is a trouble ticket system, however there is an
ITSM module which provides some configuration and ITIL options.
I do not need the technical under the hood details, just a general
guide. Some say I need SOAP, others say there shuold be an synchronizing
tool between MSSQL and MySQL.
Thanks in advance for any information.

On Tue, 18 Nov 2008 13:57:37 GMT, Brief wrote:
> I'm trying to find out wheter the ZCM-Database can be synchronized,
> imported in the OTRS CMDB database
hmm... let me ask.. but chances are slim that we get really enough
information till the sdk comes out.
you could ofcourse always enlist the help of Novell Consulting which would
be able to do that job though..
Marcus Breiden
If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
http://www.didas.de

Where to get the SSO ticket for a JCO-Connection from?

Hey All,
The szenario is, I've got a Java application and I want to connect to a SAP System. For this I want to use SSO. In the documentation of JCO I found this phrase:
For SSO specify the user to be $MYSAPSSO2$ and pass the base64 encoded ticket as as the passwd parameter.
Well... Now my question... Where to get this base64 ticket from? The problem is, I'm NOT using WebDynpro, it's a custom application running on client side. Now how to get the needed information? (PSE?)
It would be great when you could give me a clue.
Best regards,
Kristian

This linksactualy leads to the same place I mentioned where
it installs the
player over the Internet
Another thing is that these players are said to be different
for different
browsers which means they are working together with a
browser. I am looking
for a player which allows to play SWF file directly, without
a browser.
I have such a player installed together with FLASH-8 - I am
looking for
such a player
"DMennenoh" <[email protected]> wrote in
message
news:e2qgmu$t5r$[email protected]..
> Does this help:
>
http://www.macromedia.com/shockwave/download/alternates/
>
> --
> Dave -
> Adobe Community Expert
> www.blurredistinction.com
> www.macromedia.com/support/forums/team_macromedia/
>
>

How Get last five quarters data using ssrs expression

Hi All,
i have an ssrs report where i have to get last five quarters data and also last five months data when i select quarterly/monthly parameter.....
is there any possibilty that we can get this using ssrs expression
any help please.........

Hi Mr.SMK,
According to your description, there is an SSRS report, you want to create a parameter, when you select quarterly, data of last five quarters will be displayed. If you select monthly, data of last five months will be displayed. If that is the case, please
refer to the following steps:
1. In design surface, in Report Data pane, right-click Parameters and click Add Parameter.
2. Type parameter name and prompt, set Data Type to Date/Time.
3. Click Available Values in left pane, select Specify values.
4. Click Add button, in Label text box, type Quarterly, then click (fx) button and type the expression like below:
=DateAdd("q",-5,Today())
5. Click Add button, in Label text box, type Monthly, then click (fx) button and type the expression like below:
=DateAdd("m",-5,Today())
6. Right-click the dataset used to retrieve data for the report and open Dataset Properties dialog box.
7. Click Filters in left pane, click Add button, select Data from Expression drop down list, set Operator to >=, in Value text box, type [@ParameterName].
The following screenshots are for your reference:
If you have any more questions, please feel free to ask.
Thanks,
Wendy Fu
Wendy Fu
TechNet Community Support

Getting last day of the month

hi ,
is there an existing date funtion to get last day of the month ?
pls advise
else
i'll try to add_month + 1 to current month and format to the first day and minus 1 day from that new month
tks & rdgs

last_day function
<br>
jeneesh

Hi all, can someone help me in getting last login date of a user in CQ5 please?

Hi all, can someone help me in getting last login date of a user in CQ5 please?

CQ is REST based and does not have the concept of session. So there is no feature to track login or logout details. Most of our customers use some kind of central authentication Ex- SSO hence no need arises to have such functionality built in. However if needed you have the ability to implement such at a project level solution. Ex:- custom login modules or auth-handler by taking project specific constraints and requirements into account

How to get last modified date and time of a file which is in apache server.

Hi ,
I need to get last modified date and time of a file in remote machine.
This file is in remote machine which has apache server installed.
I am trying to get this information by connecting to apache server from client by giving absolute URI of the file to file object.
URI is got from apache server URL by using toURI method.
when I use lastModified method , its throwing exception , because scheme of URI is not file.
I can't give scheme as file because ftp server is not installed on that server
Is there any other way to get this information .

No, unless you can use an FTP client.

How to get last Build date of a dll in the real time target

Info On My Project
I am working on LabWindows CVI 12.0 for development . This project is a real time application for hardware, which is having Phar Lap ETS as RTOS...
I am facing some problems while checking Build date of my Application file( .dll)
I have tried to use GetFileDate API. But it is not supporting for realtime Target..
So i have tried __DATE__ macro.. That also having some problems..
How to get last Build date of a dll from the real time target ??
Please Help to solve this....
Thanks
Vaishakh A K

Please reply if any one have suggestion...

To get last year Net Value by fiscal period

Dear experts,
Since yesterday am trying to get solution where still unable to succeed.The report requirement is that they need Planned sales and actual sales qty of current fiscal year/period wise and in first column to get last year Actual sales for same period.(Ex:009.2006 to 011.2006 is input and in first coloumn 009.2005 to 011.2005)
This is the situation:
I have kept restricted W2 for fiscal year varient in filter and have created quantity sales(for last year) RKF with variable as "From fiscal year/period-13 and To Fiscal year/period-1"(with offset) and have placed in Key Figure structure in column section.Above this Structure have kept Fiscal year/period info object with variable "From Fiscal Year/period to To Fiscal year/period.This is because i need period wise breakup.
I understand that above we have "From Fiscal year/period infoobject" and below that in key figure structure u have the above quoted key figure with quantity sales of previous year.I want period wise it has to show me last year(period wise) quantity with current year Planned aty and sales Qty
Have gone through all threads and now it feels that i should to for variable exit ?...Do i have any option apart from variable exit?...If so could anybody can provide code for the same...Kindly gimme solution.
Maximum points will be awarded..
Thanks and Rgds
Chandru

Hi,
I hope, you are entering values 009.2006 to 011.2006 for the variable "From Fiscal Year/period to To Fiscal year/period". Am I right?
If so, Donot restrict the fiscal year period with "From Fiscal Year/period to To Fiscal year/period like as you mentioned:--
<i>Above this Structure have kept Fiscal year/period info object with variable "From Fiscal Year/period to To Fiscal year/period.This is because i need period wise breakup.</i>
To get the break up Priod wise, taking Fiscal year period characterstics above the structure is sufficient with ou any restriction.
Under the characterstic fiscal year period take two KF (same kf called SALES QTY two times with different heading like " last year Actual sales" and "current year Actual sales ") . First KF will be restricted with customer exit varible on Fiscal year period characterstic. Second KF will be restricted with user entry varible on Fiscal year period characterstic.
In case if you enter the value 009.2006 to 011.2006 as the iput to user entry varible, the code should generate the value 009.2005 to 011.2005 to Customer exit varible.
With rgds,
Anil Kumar Sharma .P
With rgds,
Anil Kumar Sharma. P

Can a current Verison customer get into trouble for claiming false information regarding lost or stolen phones and their account, just to have them suspended?

I know of a family member that has filed (called) a false claim of 5 phones on their account being lost or stolen just to have them suspended, is there anything that can be reported or someone that can be notified to report this issue and/or can they get into trouble for filing or claiming false information?

Why claim lost or stolen? Why not just suspend the lines? In any case, the lines can be suspended, with or without payment, even without reporting them lost or stolen. The only point to reporting them that way is to prevent them from being used on another account.
If they were to try and replace them via insurance, there would be a deductible to pay. They may need to show proof if reported as stolen (police report).
I guess I'm puzzled as to the motive behind reporting them to be lost or stolen rather than a simple suspension.

Get last Trouble Ticket analyst Comments by orchestrator

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