Get Media From Files & Folders is Broken

In premiere elements 9, whenever I go to organize, get media, files and folders, it takes 30 seconds to open the explorer window, and when it does it comes up blank. It still has the tabs on the side like recent places and desktop, but no matter what I click or do, it wont show any files or folders! What do I do?

lillianstreet
More questions to add to SG's questions....
Are you running Premiere Elements 9 as the 9.0.1 Update?
Do you have the latest version of QuickTime installed?
Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?
Now that we have gotten the usual questions out of the way.....
1. Is your video card driver up to date according to the web site of the manufacturer of the video card?
2. If the video card driver is up to date, then delete the BadDrivers.txt file found in the Windows 7 or 8 64 bit path:
Local Disc C
Program Data
Adobe
Premiere Elements
9
and in the 9 Folder is the BadDrivers.txt file that you delete.
Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.
3. We could try deleting the Adobe Premiere Elements Pref file or the whole folder that it exists
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9
and in the 9 Folder is the Adobe Premiere Elemens Prefs file that you delete. Same comment as above regarding the Folder Option "Show Hidden Files, Folders, and Drives".
4. After that comes the uninstall, run through of ccleaner, reinstall.
We will be watching your progress and your replies to SG.
Thanks.
ATR
With all those questions, I nearly forgot to ask "Is this a it never worked before issue" or "Did this work before but not now" type issue?

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