Get my IP delisted
I've tried repeatedly to get my IP delisted.
We got a new block of IP's from our ISP, and I have checked that we are not on any other blacklist. Emails send everywhere else on the internet apart from 365 users.
Emailing one of my customers is on 365, and when I email him I get:
<DB8EHSMHS003.bigfish.com #5.7.1 smtp;550 5.7.1 Service unavailable; Client host [xx.xx.6.198] blocked using Blocklist 1, mail from IP banned; To request removal from this list please forward this message to delist... and include your ip address xx.xx..6.198.>
So, I do as I am told and get this in response:
Hello ,<o:p></o:p>
Thank you for your delisting request SRX1202589617ID. Your ticket was
received on (Apr 10 2013 08:59 AM UTC) and will be responded to within 24
hours.<o:p></o:p>
Our team will investigate the IP address that you have requested to be
removed from our blocklist. If for any reason we are not able to remove your IP
address, one of our technical support representatives will respond to you with
additional information.<o:p></o:p>
Regards,
Technical Support<o:p></o:p>
24 hours later and............NOTHING!
I've submitted a second request for de-list. What's the point in saying 24 hours if you don't do it.
If someone from Microsoft is looking here, PLEASE sort this out.
Thiago
I have sent two similar inquires last Saturday (4 days ago) and also have not received any responses although Microsoft stated they would contact me within 24 hours.
Any tips/tricks to get a response?
DG
Here is the email from them:
Hello ,<o:p></o:p>
Thank you for your delisting request SRX1214321214ID. Your ticket was received on (Aug 17 2013 01:54 PM UTC) and will be responded to within 24 hours.<o:p></o:p>
Our team will investigate the IP address that you have requested to be removed from our blocklist. If for any reason we are not able to remove your IP address, one of our technical support representatives will respond to you with additional information.<o:p></o:p>
Regards,
Technical Support<o:p></o:p>
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Microsoft Blocking my Mail Server IP after delist
I've tried repeatedly to get my IP delisted from FOPE.
We got a new block of IP's from our ISP, and I have checked that we are not on any other blacklist. Emails send everywhere else on the internet apart from 365 users.
Emailing one of my customers is on 365, and when I email him I get:
<DB8EHSMHS003.bigfish.com #5.7.1 smtp;550 5.7.1 Service unavailable; Client host [xx.xx.100.213] blocked using Blocklist 1, mail from IP banned; To request removal from this list please forward this
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So, I do as I am told and get this in response:
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24 hours later and............NOTHING!
I've submitted a second request for de-list. What's the point in saying 24 hours if you don't do it.
If someone from Microsoft is looking here, PLEASE sort this out. It's causing chaos. We are a Microsoft Gold Partner, and I expect better than this.
AlanI have sent two similar inquires last Saturday (4 days ago) and also have not received any responses although Microsoft stated they would contact me within 24 hours.
Any tips/tricks to get a response?
DG
Here is the email from them:
Hello ,<o:p></o:p>
Thank you for your delisting request SRX1214321214ID. Your ticket was received on (Aug 17 2013 01:54 PM UTC) and will be responded to within 24 hours.<o:p></o:p>
Our team will investigate the IP address that you have requested to be removed from our blocklist. If for any reason we are not able to remove your IP address, one of our technical support representatives will respond to you with additional information.<o:p></o:p>
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Sending email doesn't seem to work!
xxx.xx.xxx.22 does not like recipient.
Remote host said: 550 5.7.1 Service unavailable; Client host [xxx.xx.xx.11] blocked using Blocklist 1, mail from IP banned; To request removal from this list please forward
this message to [email protected]
Giving up on xxx.xx.xxx.22.I've already done that. I got an email back that said:
"Our investigation has determined that the above IP(s) do not qualify for mitigation." I
imagine it's because I didn't have a privacy policy or an opt-out link to provide...which I really shouldn't need since I specified in my form answers that
this IP address is only for individual email use, never for mass mailings. And I'm pretty
sure my spotless IP address qualifies for mitigation. Also, I think the form you linked to is for hotmail.com, outlook.com, etc, as where I'm trying to email recipients using a Microsoft Exchange server.
I found a better form eventually via a canned response from another support email here: https://support.live.com/eformpost.aspx?locale=en-us&productKey=mocpexforefront&ct=eformts&subtype=free&wa=wsignin1.0...at
least in that form "Delisting request" is an option and it doesn't ask a bunch of questions clearly designed for an IP address designated for bulk mailings. Of
course, just because I filled out yet another form doesn't mean anything will actually happen.
I almost wish I'd actually done something wrong to warrant the amount of work this has become. How hard should it be to get an IP address with a good reputation, extremely
low volume of email traffic, and no history of mass mailing unblocked?
Also, I should say that I really do appreciate the help...I'm just getting very frustrated at getting the run-around for what should be a much simpler, more effective process. -
I've tried for 5 days to get our IP address delisted from Microsoft and have called Tech Support 5 times, waited on hold for 3 hours, left 3 voice messages but no response or success getting Delisted. Last week we switched to Time Warner Cable Business
Class for Voice and Internet and have been Blocked-Listed by MS ever since we've switched.
24 hours later and 24 hours later after the first 24 hours............NOTHING!
I've submitted a multiple request for de-list. What's the point in saying 24 hours if you don't do it.
If someone from Microsoft is looking here, PLEASE sort this out. It's causing chaos. We have been using Exchange Microsoft Products for many years, and we expect better than this.
TWS
Hello ,
Thank you for your delisting request SRX1251952386ID. Your ticket was received on (Jun 25 2014 03:38 PM UTC) and will be responded to within 24 hours.
Our team will investigate the address that you have requested to be removed from our blocklist. If for any reason we are not able to remove your address, one of our technical support representatives will respond to you with additional information.
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