Get my Photos From i Phone to iCloud Back up

HELP! i backed up my iPhone to icloud then had to get a new iPhone today. I have a video of my family that was backed up but when i got my new phone the photos were there but not the video. So how do i get this from icloud back to my computer or iphone.
Brad

You should call Apple Support and give them your Apple ID so that they can verify how many photos you actually do have backed up in iCloud...
Also, are you able to do an iTunes backup at all? Because that would save all of the photos and allow you to get them onto the new device.
Apple Support number is
1-800-694-7466

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