Get option back - "I want to use a work email account with a BlackBerry Enterprise Server"

Hello,
I have a Virgin Mobile USA blackberry. When I go into the Setup Wizard - Email setup the only option I get is "I want to create or add and email address".
How do I get the other option that says "I want to use a work email account with a BlackBerry Enterprise Server" back? This option was there before I activated the phone but is gone now. No email accounts have been setup yet.
I am trying to use this phone with a work account. I have my Enterpise Activation Password but I have no place to enter it.
Thanks
Scott
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Have you tried here:
Homescreen > Options > Advanced Options > Enterprise Activation
scott852 wrote:
This option was there before I activated the phone but is gone now. No email accounts have been setup yet.
Given this, I suspect actually that your account, from your carrier, does not include BES. If the above mentioned item is not in your menus, then that would likely confirm this. I suggest you contact your carrier to ensure you have a BES-level account from them.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Get option back - "I want to use a work email account with a BlackBerry Enterprise Server"

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