Get Support link does not work after SPS13 installation

Good evening,
we have patched our system from NW7 SPS10 to NW7 SPS13.
We have problem with our portal: on home page Get Support Link doesn't
work! When user click on Get Support link doesn't happen, only web page
change
from
https://sitemane/irj/portal/
to
https://sitename/irj/servlet/prt/portal/prttarget/uidpwlogon/prteventname/undefined/prtroot/com.sap.portal.navigation.portallauncher.default?gotoHelpPage=
Thanks for all
Gerardo

Hi Gerardo,
Can you please check if this link works
https://sitename/irj/servlet/prt/portal/prttarget/uidpwlogon/prteventname/gotoHelpPage/prtroot/com.sap.portal.navigation.portallauncher.default
If this works then you need to check the Logon.Par as the component for Get Support resides inside the Logon Par only,
Thanks
Pankaj

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