"Get Support Link" Problem in sending email

Hi ,
This is my requirement : If the user forgot his password he will be able to reset on his own.
I followed these steps:
- configured SMTP (This is configured for Workflow previously so left the same)
- made the property ume.logon.logon.help as ' true ' .
- changed the SMTP host name in the UME configuration as ip address of the SMTP server (123.12.1.2)
- Restarted the J2EE server.
Now I am able to get the link and when i tried to reset the password it is displaying the message
<b>New password was assigned and sent by e-Mail</b>
But I am not recieving any mail from the portal.
I am able to telnet from portal server to mail server through port 25.
Kindly provide suggestions to solve this problem
Best Wishes
Idhaya R
Points will be rewarded for useful answers.

Hi Idhaya,
Please double check the steps documented on http://help.sap.com/saphelp_nw70/helpdata/en/44/bf8f2069665991e10000000a422035/frameset.htm - especially: "It is important that administrators have an e-mail address that the STMP server accepts."
If it still fails then, please check the logs for any related entries...
Hope it helps
Detlev

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      t_receivers-com_type   = 'INT'.
      t_receivers-notif_del  = 'X'.
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      t_receivers-COPY      = 'X' .
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    ENDWHILE.
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                sender_address             = ld_sender_address
                sender_address_type        = ld_sender_address_type
                commit_work                = 'X'
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    Message was edited by:
            shanjing du
    Message was edited by:
            shanjing du

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    *reward points if useful...

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    In article <[email protected]>, Scarab wrote:
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    >
    Now we are even more confused
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    - system other knows itself and answers for __________?
    You used example2.com in your above which is different from what you
    started out with. And now you are mentioning IMAP that you haven't
    mentioned at all before. Perhaps you are writing faster than you are
    thinking and missing getting the key data into here, and that makes it
    difficult for us to constructively help you.
    Andy Konecny
    Knowledge Partner (voluntary SysOp)
    KonecnyConsulting.ca in Toronto
    Andy's Profile: http://forums.novell.com/member.php?userid=75037

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