Get trouble with warranty
Hi!
I bought an iPhone 5 from Apple store in the US. Then I brought it to Australia. The iPhone couldn't be turned and never been activated. I brought it to Apple store in Melbourne, Australia. The staff in Apple Store in Melbourne checked the iPhone and told me that they couldn't replace it because it was bought in the US. They also couldn't fix the iPhone for me and they guessed the falty was in the main board. Then I sent the iPhone to my friend in US for warranty.
The problem is here. The staff in apple store in the US told my friend that the battery of the iPhone and two components were replaced with new stamp so that the iPhone couldn't replaced. I guess the staff in Apple Store in Australia would did something with the iPhone.
What should I do in this situation. I am an user who just know to bring my iPhone to authorized APPLE STORE. I cannot know what they do with APPLE products when I bring it to them. You are all APPLE STORE, regardless in the US or Australia. I don't think I should be responsible for the faulty of the iPhone.
It has never been turned on and activated.
The serial number is F2********TR
I also keep the receipt of the iPhone.
Thank you
<Personal Information Edited by Host>
You are not addressing Apple by posting in these forums as this is a user to user forum. If you wish to address Apple with the issue then give them a call on 1300 321 456.
Other then that if the iPhone will not be serviced by the stores in the US go back to the Apple Store in Melbourne and ask to speak with the manager. Inform them of the issue and see do anything to help you out in terms of getting to the bottom of where the new stamps came from.
Yes they are all Apple Stores but the iPhones are not all the same models. Try one of the options above you can only do your best to try and get the issue resolved.
All the best
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