Gettin videos from dig cam etc -- to iPod plus probs w/vids havin no sound

Question

I have at my witz end. I will be so thankfull if anyone is able to help me. I have been on the phone everyday with Apple's cust. support # trying to get videos I have from my Sony DSC T-1 dig camera to my iPod video. I have downloaded quicktime pro witht eh 30 dollars upgrade off of apples website. I have been going to (in quicktime program) FILE ....EXPORT....(under export i selected movie to ipod 320 x 240) and then double click on the file I want. It then brings upt eh export bar...gets thru that perfectly and then the file will have a 2nd copy with the iTunes icon next to it instead of the icon of the program it orgionally came from. Then as I did to transfer it over to itunes I play the file. At this point problems arise. It doesnt show up int eh library. I was ablet o put all my videos under the VIDEOS section of iTunes but they can only be played on my comp they are not transfered to my ipod. After playing all files that were converted to the itunes format. only one file for some reason was able to transfer to my library and get to my ipod. I dont have a clue why that one worked and the others where all came from teh same place and i did the same thing have not worked. Also, the one file that worked has no sound. This is what weeks of work, hours ont eh phone with Apple associates has gotten me to. I beg anyone who knows how to fix this to help me and I will wish only the best things to happen to you. Thanks.

Answer 1

I know what you mean. Having an issue and not knowing where to begin to solve it, or knowing what the problem is just unable to remedy that problem *****!.
Be advised that all mpeg or mpg files are not created equal.
The files you are having issue with are most likey muxed files or files that have two seperate parts or tracks. To export you must have rights to both parts completely. Your Sofware, in this case Quicktime, is unable to export the Audio portion of your file.
Many files downloaded or streamed and copied to your hardrive over the web using thirdparty apps as LimeWire and others. Not always are you getting what you need in the format you need it in.
Wait out or get the file from someone or somewhere else.
This is NOT a quicktime issue and if so either quicktime will update at some point. Or the file's may not be relinked together if prepared incorrectly.
I have seen this issue but did not have time to mess with as the files were not important enough to require the attention and time.
Just my professional view once agaiin. But i will investigate soon and may reply with the answer you need.
Peace