Getting $20 Credit for purchasing new phone

Hello everybody.  I just purchased a new Lumia 1020 from AT&T (in the USA).  I am now trying to claim the $20 store credit that Nokia is providing to everybody for purchasing new Lumia products.  However, when I enter the EIN, it says that this product is not eligible for the $20 store credit.  Is anybody else having this problem?  Thanks in advance for your help.

try *#06# to get the imei as well.
my guess is a digit was mistyped.

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