Getting 50-70kb/s download speeds with Infinity

So as the subject suggests, getting really dreadful speeds doing anything on the internet using BT Infinity over the wifi. Tried talking to support been going backwards and forwards on the issue.
(I live in a shared house less than 5 meters above where the hub is downstairs. sharing with 3 other people who occasionally use the wifi as well.)
Being able to use an ethernet cable wouldn't be an option due to circumstances.
Now waiting for 'Tech support Level 2' to review the case.
Before the speeds dropped to this much of a low I was getting roughly 400-500kb/s downloads..
Also, as i am not the landlord, and have no means of altering the settings in the hub options i'm guessing my options are rather limited.
Any suggestions in the meantime?

If you do a factory reset this will allow you to enter the homehub management pages using the admin password which is found on the homehub label. You would not need to ask the landlord for the password, it would however clear any password that the landlord had put into it which he might not be happy with.
Link to management pages
http://bthomehub.home/
The most likely problem, if a reset doesn't help is that there is wireless interference causing the slow down.
Download a Wifi Analyser app for you smartphone if you have one or use the free version of inSSider from forum member Keith Beddoe's website here
http://forumhelp.dyndns.info/software/insidder.zip
It will show you the wireless channels and which one the Homehub is on. You want to find the channel with the least congestion, ie. least number of users. Once you have that you need to change the homehub onto that channel. The other option is to try each channel in tirn until you find the one that is giving you the best results. Channel 12 or 13 id often found to be the least congested with the least overlapping channels.
See link how to change channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094

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Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
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even stream a youtube video!!
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ADSL line status
Connection information
Line state
Connected
Connection time
3 days, 3:31:19
Downstream
572 Kbps
Upstream
773 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
19.2 dB / 12.0 dB
Line attenuation (Down/Up)
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Output power (Down/Up)
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Loss of Power (Local)
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Connection information
Line state
Connected
Connection time
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Downstream
572 Kbps
Upstream
987 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
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Line attenuation (Down/Up)
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Output power (Down/Up)
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Loss of Framing (Local)
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Loss of Signal (Local)
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Loss of Power (Local)
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FEC Errors (Down/Up)
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CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
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Rapidshare,Medaupload etc 400kb-500kb..
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If it helps, I've done a tracert too.
C:\Users\Chris>tracert hotfile.com
Tracing route to hotfile.com [74.120.10.112]
over a maximum of 30 hops:
1     1 ms    <1 ms    <1 ms 192.168.0.1
2    14 ms    13 ms    13 ms 217.47.206.58
3    14 ms    13 ms    13 ms 217.47.206.161
4    19 ms    19 ms    19 ms 213.1.69.122
5    21 ms    20 ms    20 ms 217.32.25.26
6    20 ms    20 ms    20 ms 217.32.25.178
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12    29 ms    28 ms    29 ms t2c2-p3-0.uk-lon1.eu.bt.net [166.49.208.210]
13    27 ms    27 ms    26 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
14    28 ms    27 ms    27 ms peering.linx.eu.iptransit.com [195.66.225.106]
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16   145 ms   145 ms   146 ms 204.26.60.201
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Looks like a Hotfile problem to me because as you can see from the screenshot (if you can't read it, Click Here), I can fully max out my 8 Meg connection on Megaupload but I can't with Hotfile.
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Hi.
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- AirPort Express WiFi G and Airtunes connected to stereo on bedroom.
Second Airport is currently not used to simplify tests and description of my problem.
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Other questions:
I'd love to plug this directly into our cable modem, but I see that I need an adapter.
I'd also love to connect this to my iMac via thunderbolt cable and use use target disc mode to install some stuff.
I'd like to buy a plain thunderbolt cable to have for use with more modern computers, and adapters for use with this older/other stuff. Is there an adapter that lets me attach the thunderbolt cable to an ethernet wire so I can plug directly into the modem? Also, my imac has a firewire 800 port, not a thunderbolt port, so is there a thunderbolt to firewire 800 cable?
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Yes. Take it back for a replacement. Take the computer with you so you can test the new one.

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Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 22.89 msec; the Packet size = 1448 Bytes; and
There were 159 packets retransmitted, 288 duplicate acks received, and 394 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.01 seconds (16.75%) of the time
This connection is sender limited 35.49% of the time.
This connection is network limited 64.51% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.100.xxx.xxx] but Client says [192.168.1.9]

Both wired or wireless.
auto - negotiate
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How do I fix this?

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

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With the WRTU54G-TM
Without

It would/should only be limiting the speed if you're in a VOIP call.
Check the MTU setting and change it lower - see other threads on this in this section of the bulletin board.

Download speed with Apple TV way too Slow

I have Apple TV and with that I have Netflix.
I am able to watch Netflix but on a TV show that we have purchased the download is 2+ hours. This is not acceptable. How can it be fixed. I have a fast connection to the internet - 30+ Mbps. So I know that it is not my connection to the internet that is the issue.
What can be changed ?? I have the setting of video at 720 not 1080 as I know that will slow it down. My wife is not happy and well it does not help with viewing pleasure.
Please help.
Thanks
FYI - it is the first gen Black Apple TV

There's a number of possibilities here.
In most cases the wireless transmission in the house is to blame.
You may be on a channel some other access point is using. You'd need to do a site survey to pick the most open frequency.
Your router may just be tired. After a while they just wear out and the wireless performance is the first to suffer. I change them out all the time for people.
You may be using old technology. 802.11B and G are obsolete. Consider getting a dual band router which would allow you to set the AppleTV on 5GHz (fast, open, seldom in use in the area). This also means your other stuff in the house can run at top speed without taking bandwidth from the pipe used for the AppleTV (best seen in Airplay, where neither are really using the internet, just the WiFi).
Then there's the possibility that the service itself for Neftlix is busy or your internet provider is choking for one reason or another...

Slow download speeds with wired connection on a WRT1900AC.

Turning off media prioritization (in which I had my PlayStation 4 as the sole device listed) immediately fixed the problem. New speed test results: 339Mbps down, 23Mbps up, and 29msec ping. Enabling media prioritization and setting maximum downstream at 350,000Kbps and repeating speed test: 233Mbps down, 23Mbps up, and 26msec ping. Decreasing maximum downstream to 300,000Kbps and repeating speed test: 153Mbps down, 23Mbps up, and 27msec ping. So something seems a bit strange with how media prioritization is working, and unfortunately the link you listed for reading about it returns a Page 404 Not Found error.

Is Media Prioritization enabled. Try disable and test: Media Prioritization:
Enable Media Prioritization
Enable WMM Support
Set Downstream\Bandwidth to the maximum value your ISP provides you. ## x 1024=##### value to enter into the Downstream box.
http://support.linksys.com/en-us/support/ccc/MEDIAPRIORITIZATION Check cable between Modem and Router, swap out to be sure. Link>http://en.wikipedia.org/wiki/CAT6 is recommended.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.
http://kb.linksys.com/Linksys/ukp.aspx?vw=1&docid=88e63d78588142e6bb68e22d7faf2046_Configuring_the_MTU_Settings_of_your_Linksys_Smart_Wi_Fi_rou.xml&pid=80&respid=0&snid=2&dispid=0&cpage=search

Having problems with direct download speed with TC...

I don't know what kind of settings i tweaked that after i updated my TC, i noticed that watching youtube, direct downloads, and listening to the itunes radio seem to be very slow. Download rates have dropped significantly. When i listen to itunes rado, itunes would always be rebuffering stream every 5-10 seconds. Anyone know what could be the problem?
Message was edited by: apesta13

Welcome to the discussions!
Download a utility like www.speakeasy.net or www.speedtest.net so you know what is happening on your network.
The first thing to try is to do a complete restart on your system. Power everything down for a few minutes. Then power up your modem first and let it run a few minutes, then power up your TC, and finally your computers.
Any improvement?
If not, do you remember what settings you adjusted on your TC?

Getting 50-70kb/s download speeds with Infinity

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