Getting 7916 to work on 7965

Hi Guys,
I have the following:
- Call Manager - Version 7.1.5
- 7965G - Firmware 9-3-1
- 7916 - Firmware 1-0-4-2
- SCCP based
I can not get the 7916 module to work, it only shows the Cisco logo and all lights are amber. I have Googled myself to a standstill and now need some help please.
I have tried various combinations of settings. I have enabled the 12 and/or 24 button module on the 7965G settings, I have added/removed the Module Load Name for the 7916, I have upgraded/downgraded the firmware versions, I have factory reset the 7965 almost to death, I have deleted/recreated the phone configuration, etc etc etc ...
The one very weird thing that I have noticed is that when I apply the Config to the Phone, that not all settings as I have set them in CM, seems to "transfer" to the phone. For instance, even though I enable SSH, I can not SSH into the phone. And I set the Web Access to HTTPS only, but can still access the standard HTTP interface. There are other settings also that does not "transfer" ...
Also, when I Apply the Config and I check the Status on the phone itself, the module never shows as permanently states "Not Configured" and the module firmware is blank.
Any ideas and help please ?!

Guys, I saw something interesting in the phone's Console Logs, it seems that some verification fails on the certificate (check in bold below). Could that be the cause ? The phone does not seem to stop there though ...
7134: NOT 13:33:51.764740 xxtpClient: request server6 0 ---> ::
7135: NOT 13:33:51.765479 xxtpClient: xxtp request rcv'd from /usr/tmp/tftp, srcFile = SEPB4E9B08CE56D.cnf.xml, dstFile = /usr/ram/SEPB4E9B08CE56D.cnf.xml max size = 550001
7136: NOT 13:33:51.781902 xxtpClient: auth server - tftpList[0] = ::ffff:192.168.1.15
7137: NOT 13:33:51.782519 xxtpClient: look up server - 0
7138: NOT 13:33:51.784507 SECD: lookupCTL: TFTP SRVR secure
7139: NOT 13:33:51.787346 xxtpClient: secVal = 0x9
7140: NOT 13:33:51.788053 xxtpClient: ::ffff:192.168.1.15 is a secure server
7141: NOT 13:33:51.788643 xxtpClient: retval = SRVR_SECURE
7142: NOT 13:33:51.789164 xxtpClient: Secure file requested
7143: NOT 13:33:51.789723 xxtpClient: authenticated file approved - add .sgn -- SEPB4E9B08CE56D.cnf.xml.sgn
7144: NOT 13:33:51.803179 HTTPCL: downdload will be limited to 537 KB
7145: NOT 13:33:51.807655 HTTPCL: hdr->HTTP/1.1 200 OK
7146: NOT 13:33:51.808347 HTTPCL: hdr->Content-length: 7475
7147: NOT 13:33:51.808921 HTTPCL: hdr->Cache-Control: no-store
7148: NOT 13:33:51.809497 HTTPCL: hdr->Content-type: */*
7149: INF 13:33:51.810772 HTTPCL: initial burst had more than just headers
7150: WRN 13:33:51.826408 JVM: Startup Module Loader|cip.mmgr.dt:? - [MediaMgrSM]: Unhandled Event, State = StateOnHook Event = EventServicesTxStop
7151: NOT 13:33:51.838343 SYSMSG: pid 8 (/sbin/httpcl) Normal Exit, status = 100
7152: INF 13:33:51.838388           runtime = 0.030 secs
7153: INF 13:33:51.838409          user cpu = 0.002050950 secs
7154: INF 13:33:51.838429        system cpu = 0.012718140 secs
7155: INF 13:33:51.838444    child user cpu = 0.000000000 secs
7156: INF 13:33:51.838459     child sys cpu = 0.000000000 secs
7157: INF 13:33:51.838481    sys interrupts = 0.003014530 secs for 43 interrupts
7158: INF 13:33:51.838506 total cpu = 0.014769090 secs ( 33% utilization )
7159: NOT 13:33:51.835431 SECD: verifyFile: sgn-verify , 'name'[SEPB4E9B08CE56D.cnf.xml.sgn]
7160: NOT 13:33:51.837476 SECD: parseHdr(): start of pad ('T' 0x0d) at TLV 15
7161: NOT 13:33:51.838138 SECD: parseHdr(): skipping 3 trail bytes (pad and/or unknown TLVs)
7162: NOT 13:33:51.838824 SECD: signer : CN=twiggy.secmansol;OU=Security;O=Security Management Solutions;L=Port Elizabeth;ST=Eastern Cape;C=ZA, issuer : CN=twiggy.secmansol;OU=Security;O=Security Management Solutions;L=Port Elizabeth;ST=Eastern Cape;C=ZA, serial : @ï»# 2R
7163: NOT 13:33:51.839573 SECD: signerLen : 102, issuerLen : 102, serialLen : 8
7164: NOT 13:33:51.840875 SECD: TVS service not available to validate
7165: ERR 13:33:51.841575 SECD: EROR:verifyFile: sgn verify file failed , errclass 8, errcode 19 (signer not in CTL)
7166: ERR 13:33:51.842292 SECD: EROR:verifyFile: verify FAILED,
7167: NOT 13:33:51.845188 xxtpClient: authorize file = 13, isEncr = 0
7168: NOT 13:33:51.853776 SECD: lookupCTL: TFTP SRVR secure
7169: WRN 13:33:51.880813 SECD: WARN:cancelCapfOp: CAPF not in use, user cancel ignored
7170: NOT 13:33:51.881548 SECD: clearCapfList: CAPF table cleared
7171: NOT 13:33:51.891744 JVM: Startup Module Loader|cip.cfg.t:? - ====>123Config handleTftpResponse, status=12 for file=ram/SEPB4E9B08CE56D.cnf.xml
7172: ERR 13:33:51.893346 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv4 Address with hostname
7173: ERR 13:33:51.894955 JVM: Startup Module Loader|cip.sec.CapfProperty:? - Failed to resolve Capf Ipv6 Address with hostname
7174: ERR 13:33:51.897403 JVM: Startup Module Loader|cip.sec.CapfProperty:? - No valid CAPF server
7175: NOT 13:33:51.899006 JVM: Startup Module Loader|cip.cfg.t:? - DELETE ConfigFile:(ram/SEPB4E9B08CE56D.cnf.xml)WAS SUCCESSFUL
7176: NOT 13:33:51.925771 xxtpClient: request server6 1 ---> ::
7177: DBG 13:33:51.926507 VPNU: SM wakeup - chld=0 tmr=0 io=1 res=0
7178: DBG 13:33:51.939912 VPNU: State AppsUp --> AppsUp
7179: DBG 13:33:51.940996 VPNU: SM wakeup - chld=0 tmr=0 io=1 res=0
7180: DBG 13:33:51.941672 VPNU: State AppsUp --> AppsUp
7181: NOT 13:33:52.002085 SECD: parseHdr(): start of pad ('T' 0x0d) at TLV 15
7182: NOT 13:33:52.002977 SECD: parseHdr(): hdr ver 1.2 (knows upto 2.0)
7183: NOT 13:33:52.003814 SECD: parseHdr(): skipping 3 trail bytes (pad and/or unknown TLVs)
7184: WRN 13:33:52.004978 SECD: WARN:getTLInfoFromFile: ** phone has no TL file /flash0/sec/ctl//ITLFile.tlv
7185: NOT 13:33:52.014415 SECD: parseHdr(): start of pad ('T' 0x0d) at TLV 15
7186: NOT 13:33:52.015346 SECD: parseHdr(): hdr ver 1.2 (knows upto 2.0)
7187: NOT 13:33:52.015994 SECD: parseHdr(): skipping 3 trail bytes (pad and/or unknown TLVs)
7188: WRN 13:33:52.017341 SECD: WARN:getTLInfoFromFile: ** phone has no TL file /flash0/sec/ctl//ITLFile.tlv
7189: NOT 13:33:52.027690 SECD: parseHdr(): start of pad ('T' 0x0d) at TLV 15
7190: NOT 13:33:52.028566 SECD: parseHdr(): hdr ver 1.2 (knows upto 2.0)
7191: NOT 13:33:52.029211 SECD: parseHdr(): skipping 3 trail bytes (pad and/or unknown TLVs)
7192: WRN 13:33:52.030811 SECD: WARN:getTLInfoFromFile: ** phone has no TL file /flash0/sec/ctl//ITLFile.tlv
7193: NOT 13:33:52.040270 SECD: parseHdr(): start of pad ('T' 0x0d) at TLV 15
7194: NOT 13:33:52.041125 SECD: parseHdr(): hdr ver 1.2 (knows upto 2.0)
7195: NOT 13:33:52.041763 SECD: parseHdr(): skipping 3 trail bytes (pad and/or unknown TLVs)
7196: WRN 13:33:52.043389 SECD: WARN:getTLInfoFromFile: ** phone has no TL file /flash0/sec/ctl//ITLFile.tlv
7197: NOT 13:33:52.087771 xxtpClient: request server 0 ---> 192.168.1.15
7198: NOT 13:33:52.119780 xxtpClient: request server 1 --->
7199: NOT 13:33:52.151923 CDP-D: cdpGetPortCfg SPANTOPC CFG:11
7200: NOT 13:33:52.257169 xxtpClient: request server6 0 ---> ::
7201: NOT 13:33:52.277265 xxtpClient: request server6 1 ---> ::
7202: DBG 13:33:52.278237 VPNU: SM wakeup - chld=0 tmr=0 io=1 res=0
7203: DBG 13:33:52.296298 VPNU: State AppsUp --> AppsUp
7204: DBG 13:33:52.297191 VPNU: SM wakeup - chld=0 tmr=0 io=1 res=0
7205: DBG 13:33:52.297852 VPNU: State AppsUp --> AppsUp
7206: WRN 13:34:30.611322 SECD: WARN:clpSetupSslServer: No LSC.Will look for MIC
7207: NOT 13:34:30.612724 SECD: clpSetupSslServer: start SSL/TLS handshake, <192.168.1.119> c:9
7208: NOT 13:34:31.987217 SECD: clpClntConnInfo: SSL/TLS conn info:
7209: NOT 13:34:31.988147 SECD:     ConnId : 0
7210: NOT 13:34:31.988716 SECD:     PeerIP : Port : 192.168.1.119 : 40060
7211: NOT 13:34:31.989320 SECD:     IP tos value : 0
7212: NOT 13:34:31.989912 SECD:     protocol      : TLSv1
7213: NOT 13:34:31.990636 SECD:     cipher        : AES128-SHA (128 of 128 bits)
7214: NOT 13:34:31.991266 SECD:     client auth   : not done (could use MIC)
7215: NOT 13:34:31.991856 SECD:     SSL session   : new
7216: NOT 13:34:31.992501 SECD: clpSetupSslServer: SSL/TLS active, <192.168.1.119> c:9
7217: NOT 13:34:31.993330 SECD: getAppSrvrPath: App srvr path to connect to is /tmp/sslAppSrvrSock
7218: NOT 13:34:31.994697 SECD: clpAppSrvrConnect: Connect to App Srvr succeeded
7219: NOT 13:34:31.995410 SECD: clpAppSrvrConnect: Added read write handlers for App Srvr
7220: NOT 13:34:31.996568 SECD: startIdleTimer: Starting Idle timer
7221: ERR 13:34:32.000554 JVM: Accepted AppSrvr connection for connid : 0
7222: NOT 13:34:34.001313 SECD: clpAppSrvrRd: app srvr closed conn to <192.168.1.119> c:9 s:10
7223: NOT 13:34:34.002029 SECD: clpDelTlsSrvrProxyConn: closing conn to <192.168.1.119>, c:9, s:10
7224: ERR 13:34:34.020138 JVM: Calling enable listening for incoming http connections
7225: ERR 13:34:35.811810 JVM: Calling enable listening for incoming http connections
7226: ERR 13:34:39.182162 JVM: Calling enable listening for incoming http connections
7227: ERR 13:35:04.396972 JVM: cvmDebug: executing - 5. Dump total obj counts in java heap
7228: ERR 13:35:04.411845 JVM: Counted 31748 objects
7229: ERR 13:35:04.412563 JVM: Total Heap Size:3800064
7230: ERR 13:35:04.413226 JVM: Free Heap Size:2518736
7231: ERR 13:35:05.390888 JVM: cvmDebug: executing - 7. Dump string value of [C instances in java heap
7232: ERR 13:35:35.030148 JVM: Calling enable listening for incoming http connections
7233: ERR 13:36:51.020120 JVM: Calling enable listening for incoming http connections

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A clean install of Tiger (not Archive and Install) produces the best results.
But any install should also check these Tiger settings.
First, UPGRADE to 10.4.3 as this gets past many Connection issues that became apparent with the basic Tiger (10.4) and iChat 3.0 It updates iChat to version 3.1
Check Settings
Don't be complacent that you have not set anything different.
There are several new things in Tiger that may trip you up.
These are worth looking at:
Mac Firewall. Now includes the ability to Block all UDP traffic in the Advanced button (System Preferences > Sharing >Firewall tab then the Advanced Button).
Also can now open UDP protocol for ports where as the Panther one only did TCP (Check any old Panther settings you Added to the presets).
The ports should be:
TCP -5190
UDP -5060, 5190, 5678, 16384-16403
There are more ports for Bonjour 5297, 5298, 5353 UDP and 5298 TCP and Jabber, 5220, 5222, 5223 on TCP)
(Table View see 7th Sept)
QuickTime. This has a change in the name of the Connection Speed tab to Streaming (System Preferences > QuickTime) Check this is set to be equal to your connection speed (the download one if this is faster). See Apple Doc 301641 Dated 9th November 2005.
Date & Time. Not conclusively involved but worth eliminating. Set a Network Server and the correct Time Zone.
Apple Remote Desktop. If this is active in System Preferences > Sharing > Services tab it causes problems for iChat.
Next, test the actual speed you are getting from your ISP.
http://www.dslreports.com/stest
There is a table here of the speeds you need:
http://docs.info.apple.com/article.html?artnum=301050
The one you get linked to in the Help menu is wrong.
Other Known Problems
There are several other applications that iChat 3 does not seem to like.
folding@home This is a application that uses spare processor time to help find protein chains for a University.
PostgreSQL This is a data base application that can be reset to allow more processor time for iChat. See here http://www.murraywilliams.com/blog/archives/000046.html
Lotus Notes Some people have reported problems with this.
Make sure any Add-on Video cards or input PCI cards have up to date Firmware
IF you are still having problems I would do Routine Maintenance Tasks as laid out here.
Lastly, some routers/modems are SIP aware and give different results in iChat 3 compared to iChat 2.
This is due to the Operating System changing (like a new computer connecting to the modem) rather than iChat.
See My web pages: page4 at the SIP Text in a Box section.
Also for the above try some housekeeping particularly if you do not keep your Computer on 24/7 Gulliver, "kmosx3: Mac OS X 10.3/10.4: System maintenance"
Ralph
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i think apple needs to keep up with the jones here, so far i read at LOGIC PRO FORUMS many saying cubase and pro tools left logic in the dust, 1 year ago already, sad, but true
in anycase, trye starting one app before the other to see which combination works., other wise i think more apps will fall out of sync with old logic pro

I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

What else to try? I've tried these steps to get Flash to work

I'm running Vista Ultimate 32 bit, with IE9. I've had flash on my computer for years. Current version is 10.3.183.10. Yesterday it stopped working. Web pages are saying that I need to download Flash. Used your uninstall utility to remove what I had. Restart. Download again. The animation comes up and says it's successful. If I opened a new tab on the browser and tried to play a clip, it worked. When I closed browser and reopened, it would not work. Got the same message that I needed Flash. Repeated this many, many times. I installed as Administrator. I disabled firewall and all active programs while doing this.
I downloaded uninstall utility and install file to desktop and tried to install from there. Didn't work. Active x was not checked in Security, so that wasn't the issue.
In toolbar extensions, Shockwave Flash is enabled. Java is enabled. Java Script has scripting enabled in security tab.
I checked "use software rendering instead of GPU rendering."
In Control Panel there is an icon for Flash that says Flash Player settings Manager. It says allow sites to save information on this computer.
Under Programs and Features, it shows Flash is installed.
Under Windows, System 32, Macromed, Flash here are the files that show up:
Flash Player Trust              8-21-2011 File Folder
Flash 10x.ocx                    9-27-2011 Active X Control    6,235 KB
Flash Install                       9-27-2011 Text Document       143 KB
Flash Util 10x_Activex.dll    9-27-2011 Application Exten    322 KB
FlashUtil10x_Activex          9-27-2011   Application             238 KB
install                                4-10-2010 Text Document         37 KB
When I tried to go to http://www.adobe.com/software/flash/about/ at the top of the page is says " an error occured while processing this directive." I tried many times.
This appears on one of your pages: Is your Flash Player a debugger version, video capable, audio capable, and local File input/output enabled? The following displays the type of Flash Player version that this browser is running, and its capabilities. Usually, only developers creating content for Flash Player require this information: Content on this page requires a newer version of Adobe Flash Player. You're OWN page requires an update!
I have been to every page and have tried everything I have read in the posts. When I tried to sign in to post this, my computer went into a frenzy opening new tabs that alternately flashed "adobe.com" and "Redirecting" and tried to access adobe.com/cfusion/entitlement/index.cfm?e=ca&returnurl (then I couldn't read the rest. It wouldn't stop. I had to use control, alt, delete to get out of it. I had to open Chrome to sign into this forum. Flash works in Chrome, but it's built in, right. What is going on with IE?
Common, Adobe, how about some help (with no charge!) for the legions of us that can't get your program working properly? We would be ever so grateful to get our lives back!

I thought maybe I could download Flash Player to my computer through Chrome, but since it's integral in Chrome that didn't work. I used the uninstall flash. I did a system restore. I ran Microsoft Essentials and current Spybot with no issues except a few cookies. I cleaned up hard drive of unused programs, and all temp files. I ran "temp", "%temp%", and "prefetch" and emptied the recycle bin. I restarted, and downloaded flash again. If I opened a new tab on the same browser, I could play clips. If I closed the browser and reopened, Flash Player would not work, it was not recognized. When I tried to sign in to the forum on IE, the browser did this crazy thing again switching tabs furiously from "adobe.com" to "redirecting" to "blank page." It finally crashed the browser again on a blank page, and a control, alt, delete was necessary.
I then tried the malwarebytes utility that Chris suggested. It did pick up some issues, and the free version only fixed some, so I purchased a downloaded version and ran it. FLASH PLAYER NOW WORKS!
However, when I tried to sign in again to this forum IE, it still does that wild cycling tab thing. I tried several times more with no luck. So I am only able to login through Chrome. I can live with that.
Obviously we don't know what caused the issue, ( whenever you closed the browser window from which you downloaded, it would never again recognize that flash player was installed. )
I am THRILLED that I can finally walk away from my computer for awhile! My family missed me!
Thanks, Chris and Carl!

Getting 7916 to work on 7965

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