Getting a "Download Error" and can't download any programs or see my app list.

I am using a Macbook Pro with OSX 10.9.1 and I have been paying for and using CC for several months. This week, I had a persistent bug with Ps so I uninstalled it, with the intent of reinstalling to see if that fixed the error. However today when I clicked the CC icon and went to Apps, none of my programs show up. Instead, it just says "Download Error. Please retry again or contact customer support." There was a button to "reload applications" but nothing happens when clicked. I just want to download the programs I am paying for!
I have an internet connection (obviously, since I'm posting here) and have looked through the forums and support articles with no luck. I tried uninstalling CC, using the CC cleaning tool, and reinstalling, but nothing changed except that now I can't use any of my CC programs since they were all uninstalled with the clean. I have restarted my computer and checked my connection. I also waited on hold for live support for a while, but I'm at work and I honestly don't have the time to sit and stare at my screen, waiting, for an indeterminate amount of time.
Can anyone help me with this? I can't do my job without the CC programs so this is extremely frustrating.

I think I have fixed this. Even more googling found me a community support thread where following the advice in #5 and #9 seem to have brought my Apps tab back to life. Specifically, I deleted the folder mentioned and restarted the program. This took two tries to take effect.
Now I am redownloading Ps and will post back if I run into another roadblock. Thanks for all yr help Adobe, that $20/mo really buys excellent support and all the articles were super helpful with my issue. /Sarcasm

Similar Messages

Hi, Im trying to install the CC installer on my new MacPro. When the installer loads it says there's a "Download Error" and can't get beyond that. Everything work fine on my old Mac. Any Ideas?

Im trying to install the CC installer on my new MacPro. When the installer loads it says there's a "Download Error" and can't get beyond that. Everything work fine on my old Mac. Any Ideas?

Chasel please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

TS3694 I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?

I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?

iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process.

Henever I am in Mozilla I get a pop up saying my PC has 7 window errors and can run faster. I cannot see how to get rid of this.

I tried to download Tetris yesterday onto my laptop - not quite what you would call an ambitious gamer!
As it was doing so I noticed that the software was trying to alter some settings in the registry.
Now whenever I am in Mozilla I get a pop up saying my PC has 7 window errors and can run faster. I cannot see how to get rid of this.
When I copy the link location it says:
https://secure-ams.adnxs.com/click?KGIRww5jtj8oYhHDDmO2PwAAAICXbtI_KGIRww5jtj8oYhHDDmO2Py8cBrFeTaRkUe4MK_5ewBbHVyJRAAAAAMypEAA_AQAAPwEAAAIAAAAwB0YA6-ECAAAAAQBVU0QAVVNEACwB-gDulQAA42kAAQMCAQUAAIQARiCzrAAAAAA./cnd=%21ngVsMQjTqzoQsI6YAhjrwwsgBA../referrer=https%3A%2F%2Fwww.google.co.uk%2F/clickenc=http%3A%2F%2Fappround.net%2Fpcperformer%2Fst6%2Fpcperformer-st6.php%3Fcid%3D3902%26tid%3Dams1CNHcs9ji35fgFhACGK-4mIjrq5PSZCIOMjEzLjc4LjE0NC4yMTQoAQ..
and here is the image
Any ideas?

Such a pop-up is likely caused by malware installed on your computer.
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

HT1657 my rental has reported a download error and cannot be downloaded or deleted - any suggestions?

my rental has reported a download error and cannot be downloaded or deleted - any suggestions on how to fix it one way or another?

Hello there, asim01.
The following Knowledge Base articles offer a few pointers with troubleshooting issues with downloads from iTunes. First thing to try is verifying connectivity to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the issue is related to an interrupted download:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
Ultimately, if you are still unable to download your purchase, feel free to report the issue using the following information:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Download stopped and can't download again

Download stopped and can't download again at 97%. Using Bitcomet HTTP download..
Go to site and wanna download again, after fill the order number and password the page say
"Sorry,
You tried to download too many times."

From your duplicate thread it appears you are trying to download Photoshop CS6. Please try the steps listed at http://forums.adobe.com/thread/981369 to initate a direct download.

Went to watch a video on You Tube that I have watched before on my iMac and got the prompt that I had to upload Adobe Flash Player. Did that, and am still getting the same prompt and can't watch any videos at all. What is going on here, Apple??

Went to watch a video on You Tube that I have watched before on my iMac and got the prompt that I had to upload Adobe Flash Player. Did that, and am still getting the same prompt and can't watch any videos at all. What is going on here, Apple??

I do not know how to do this with an Apple TV (I don't have one), but as far as I know Apple TV only does mirroring.
If you have an HDMI cable long enough to reach your TV from where you sit, then it's easy. The TV could be set up in Extended Desktop mode (mirroring off) as if it was simply another computer monitor, and then you could just drag windows to it. If you have the Displays icon in your menu bar, that's where the setting is, or if the icon is not there, then the setting is in the Displays system preference. But again, that's for conventionally connected monitors, not Apple TV. If you don't have an HDMI cable and wanted a long one that's affordable you can get those at monoprice.com.
The answer we are still waiting for is if anyone knows if Apple TV can be used in extended desktop (non-mirroring) mode.

Download error (8003) can not download all purchased content - Please help?

I have tried everything short of deleting my apple tv and starting again (already done the soft resets).
My recently purchased products only downloaded in part... spent $300 on content much of which I can not watch = very annoying.
Laptop is nearly full, so downloading to that and syncing is not really an option... just want thew apple tv to do what is advertised.
PLEASE SOMEONE HELP
thanks
Fiona K

try this, I could not find anything specific about that error code:
Solution
Deleting the cached video files of the download, and starting the download again from the beginning, often will resolve this issue.
To find the cached video downloads:
1. Navigate to the downloads folder on your system. This folder can be found in the following locations:
Mac:
~/Music/iTunes/iTunes Music/Downloads
Note: The tilde (~) refers to your Home directory.
Windows Vista:
\Users\username\Music\iTunes\iTunes Music\Downloads\
Windows XP and 2000:
\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\Downloads\
2. Locate the folder that contains the cached video file for this purchase.
In Windows Vista, the folder will be named for the purchased video, and the name will end with .tmp.
Example: The Dundies.tmp
In Windows XP and Windows 2000, the folder will be named for the purchased video, and the name will end with .m4v.tmp.
Example: The Dundies.m4v.tmp
3. Move the .tmp folder for the affected purchased video to the Trash or Recycle Bin.
4. Open iTunes.
5. From the Store menu, choose Check for Purchases.
6. Enter your account name and password and click the Check button.

HT1725 I have downloads that have a download error, and won't download. How do I delete them

How do I delete podcasts and movies that won't download due to download error?

AHA, you have Firmware password protection in Mac OS X , disable it & try Option/alt...
http://support.apple.com/kb/HT1352
It would block usage of all the startup keys, like C, N, T, D, CMD+s, CMD+Option+p+r, CMD +v, Option, and Shift, as well as booting from anything but the Hard Drive.

When installing itunes on my xp sp3 system i get a network error and install rolls back. any thoughts?

When I install itunes on my XP sp3 system I get a network error while reading from itunes.msi. Then rolls back. any thoughts?

When I install itunes on my XP sp3 system I get a network error while reading from itunes.msi.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Very Strange error and can't find any answer anywhere in the net

I created a login form (see below).
If I use the regular HTML form and form fields for the username, password and submit button I don't get any problem viewing my form
But if I use cfform and cfinput form fields I get this error.
Here is my cfform codes:
cfform name="login" action="/login/checkLogin.cfm" method="post">
cfinput type="text" name="username" size="25" required="Yes" message="Please enter your username">
cfinput type="password" name="password" size="25" required="Yes" message="Please enter you password">
   cfinput type="submit" value="Sign In">
/cfform>
When I launch this page I get this error and I don't understand what this means and what am I supposed to do, please help!
Total Time Avg Time Count Template
1 ms 1 ms 1 /opt/coldfusion10/cfusion/wwwroot/CFIDE/administrator/templates/secure_profile_error.cfm
0 ms 0 ms 1 top level /home/space/users/www/webdocsec/login/login.cfm
19 ms   STARTUP, PARSING, COMPILING, LOADING, & SHUTDOWN
20 ms   TOTAL EXECUTION TIME
red = over 250 ms average execution time
Exceptions
10:08:08.008 - Template Exception - in : line -1
     Attribute validation error for tag CFINPUT.

Using cfform
To start with, leave cfform aside. You will find in the documentation that most developers are abandoning Coldfusion's native UI tags, for example, cfform, cfgrid, and so on. They are outdated and occasionally perform erratically. If you wish to validate forms, use a Javascript library such as jQuery.
Implementing Site-Wide Error Handler
By default, there is no site-wide error handler configured. It is advisable to create your own. Then register the path of the page in the Coldfusion Administrator.
As the name implies, it is a CFM page which ColdFusion runs when it encounters an error on your site. Creating your own enables you to present a simple, customized, user-friendly page to your visitors.
Alternatively, you may choose to implement a Secure Profile. This is available in the Administrator, on the page Security => Secure Profile.
When you check the box, you configure Coldfusion to automatically implement all the security measures listed in the table. That includes Coldfusion's own the Site-Wide Error Handler. It is the system file, /CFIDE/administrator/templates/secure_profile_error.cfm.

I keep getting adobe flash errors and safari stops working, any suggestions?

I am nothing that when any website has adobe flash in it, I get the spinning wheel and have to shut down Safari. I have seen three Adobe Error messages in the last day and a half. Any suggestions?

From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Close the window. Then select
           ▹ System Preferences… ▹ Flash Player ▹ Advanced ▹ Delete All...
In the sheet that opens, check the box marked
          Delete All Site Data and Settings
then click Delete Data. Close the preference pane.

I gifted a playlist, but the recipient is getting an error and can't download it. How do you resend or repair it?

I gave a playlist and the recipient received the email. They upgraded their iTunes to the latest version, clicked on the Redeem Now button in the email and instead of automatically downloading it goes to the iTunes store and the Redeem Gift page. So we believe we found the code to enter, but is offers and error saying the code is not valid/cancelled, but I have been charged for it??
How do we resend the link or validate that the code is correct and functioning?

Do a factory reset .. nothing will be deleted from your backups and you will be able to get access to them again.
The Factory Reset Gen1-4.
Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.

When I try to download something, I get a black screen, and can't download ANYTHING.

I tried to download a program from the internet using Firefox, and it gets to the .exe screen, goes black, and doesn't actually start the download....anyone know why?

The Adobe Add On is causing the problem. I have Adobe Reader on my system, so this solution allows me to use this fix:
1. Open Firefox.
2. Go to TOOLS.
3. Go to ADD-ONS.
4. Select the PLUGINGS icon at the top.
5. Disable the ADOBE ACROBAT plugin.
6. Close ADDONS windown.
7. Select PDF link; Firefox should download and allow Adobe Reader to open for you (no longer opens in Firefox).

I have been getting a "Runtime Error" and can't open Adobe Photoshop Elements Editor

We are using Adobe Photoshop Elements version 9.0.3 (20110328.m.11320). For several weeks it has not been possible to open the Editor, although the Organizer opens as usual. We get an error message that says "Runtime Error! Program: ...\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." What can we do to correct this problem?

Thanks, Ken! I have to reply by e-mail, as the Forum site has been down
for maintenance since last night.
I am running Windows 7 Professional SP1.
Uninstalling and booting should be straightforward. I saved the
following files in my Downloads folder from my initial installation of
Adobe PSE 9.0 on 4/22/11:
Adobe_Photoshop_Elements_9-AkamaiDLM.exe (355 kb application)
PhotoshopElements_9_LS15.exe (1,200 kb application)
PhotoshopElements_9_LS15.7z (1,838,546 kb WinRAR archive)
Will these suffice for reinstalling the program? Can you tell me how I
should go about the reinstallation? (I tried to find a page to download
the Adobe PSE 9.0 program on the Adobe website, but could only locate a
patch for 9.0.3, which I think must already have been included in the
original installation.)
Also, there are four folders, corresponding to four catalogs, in
C:\ProgramData\Adobe\Elements Organizer\Catalogs. Will those survive
the uninstall/reinstall process? Should I back them up just prior to
uninstalling to preserve them for restoration after the reinstall?
Finally, should I back up the 9.0 and Organizer folders in
C:\ProgramData\Adobe\Elements Organizer for restoration as well? And
the C:\ProgramData\Adobe\Photoshop Elements folder?
Thank you. I am grateful for your help!
Peter

Getting a "Download Error" and can't download any programs or see my app list.

Similar Messages

Maybe you are looking for