Getting a hard disc failed-301

My error reading a 310 failed hard drive, what is the fix?

Hi,
The error would indicate that your Hard Drive is failing and will need to be replaced. If you can still boot into Windows, I would strongly suggest backing-up all your personal files etc as soon as possible.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Hope this helps.
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Although I am an HP Employee, I am speaking for myself and not for HP.

Similar Messages

Hard disc failed

My son's laptop, Pavilion G6-1296SA, has refused to boot up and having run the diagnostics, I've discovered that the problem is with the hard disc. I got the following from the startup test:
startup test failed
hard disc 1
failure id 9u6jmg-5t76n5-mfpv4k-60qv03
product id a2u13ea#abu
The startup repair just runs all day and, if there is a physical problem with the disc, I don't suppose it will resolve anything. The disc makes no unusual noises.
Does anyone know what this failure ID means?
Thanks
Marion

Only HP can tell you what that specific code means.
The failure of the hard disk test means that you need to replace the hard disk with a new one. Time to get your recovery disk set or usb recovery media ready for use.
If your notebook is still in warranty, contact HP to arrange to have a warranty replacement hard disk sent to you .The hard disk is an end user replaceable warranty item
Did you run the hard disk long test?
Regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

I had two computers backing up on my time capsule, with time machine. Main computer with ethernet cable and laptop... airport. My iMac hard disc failed and I can't find the back up on time machine. Please help!

I open time machine preferences and only see the backup for the laptop. Have no idea what to do at this point. The time machine was backing up my iMac just fine until it stopped working.

obesity wrote:
It was really empty. Clicked on, nothing.
But no prohibited signs, like these:
Get info on folder, zero kb. Just one user account on each mac.
I did navigate back several days prior to my Mac dying. Still nothing.
Sounds like it may have been excluded, or perhaps damaged.
Just for future reference, it's always a good idea to keep "secondary" backups. See #27 in Time Machine - Frequently Asked Questions for some suggestions.

Hp g5000 system recovery disc fails 1002

Hi
My frends daughter took the hp laptop to america and subsequently the hard disc failed so with no recovery disc she went to a repair center and had a new hard disc fitted.
i ordered the system recovery disc from best2serve but the laptop would not boot from it?
I tried the disc in my HP Desktop and it worked fine so DVD player is suspect also.
I then tried my Dell Vista recovery disc from my C521 desktop and that worked fine.
If i then mounted the recovery disc it looked fine and i could read all the contents Strange Just cant boot from it.
Anyway downloaded the HP Bios update in case that would fix it (no good still would not boot)
so went back to my Desktop and built a USB Bootable flash drive with contents of Recovery disc
It booted fine and started recovery Manager selected rebuild Hard disc (cant remember exact words)
and shortly after failed error 1002 contact HP
have searched error 1002 and WoW wish i had just not wasted time buying the recovery disc as endless calls all say They do not work!!!!!!!!!!!!!!!!!!
ps It also destroyed the working Dell Vista that was on
can anyone suggest where to start
1) to Install Genuine HP recovery image from recovery disc (with suspect dvd)
2) get money back if possible
3) ps AS USUAL OUT OF WARRANTY
This question was solved.
View Solution.

More on this saga,
the 120 gig drive replaced by 250 gig after first disk failed.
Purchased another dvd drive as could nor read HP recovery dvd (neither would work)
the second drive has exactly the same problem it would not read the dvd-r or dvd+r copies that I had created.
Wasted my money on problem that did not exist
( I should have known that XP and Dell Vista disks worked o/k so problem is with the Bios Firmware for this drive)
This time I used a USB Flash copy of Windows 7 Update DVD and removed all partitions leaving a completely unformatted disk.
Then rebuilt the USB flash drive this time with HP Recovery disk and started the recovery process. (the 1002 must mean I want a empty disk)
As I speak it has been going for over 2 hours with FBI gui manager doing bits of updating and rebooting.
one post says it will take 3 hours and 25 reboots ( i have lost count)
By Chance HP rang to say how was it going with replacement DVD that was sent (I bet he wished he had not rung he spent over 1 hour waiting with not much help as to what was expected to happen)
Told him about not being able to read DVD (solution 5 year old PC may not be able to read it!!!!!!!!!)
any way Flash usb copy of DVD does work if that help anyone.
One of the reboots showed PC Angel? something about recovery but as FBI GUI minimised I did nothing (dissapeared after next reboot)
Then went into recovery Manager and said creating recovery please wait (another 1/2 hour)
small problem ends with recovery manager said i wanted to recover and seems to have restarted the whole process again!!!!!
urgh
Will update if the recovery fails or works so it may benefit all

Hard Disc Noise

Hi All,
Just taken delivery of a new 2x2.66GHZ machine with 2 500GB hard drives. These are extremely noisy ...with an emphasis on extremely, one more so than the other. The sound is similar to a Powerbook just before the hard disc failed. I haven't experienced this before on previous machines (G5, G4 etc). The noise is so loud that it is distracting!
My questions are .... is this normal? Is there any fix? Is it a bad sign?
Many thanks,
Mark
MacPro; MacBook Mac OS X (10.4.8)
MacPro; MacBook Mac OS X (10.4.8)

Hi Ned,
Escalating involved ringing Apple back and during a 2 hour phone call technical support decided that yes there was a problem with both hard drives. This had been established during the first five minutes when the techician asked me to restart the machine and asked what the terrible noise was!
Unfortunately because the machine arrived while I was on study leave and is just outside the two week "grace" period, I have to buy two new hard drives and send the old ones back within ten days to get a refund.
Needless to say, after having purchased a computer that cost over £2,000 ($3,000) and doesn't work properly "out of the box" I am very, very dissappointed. I spent the extra on the MacPro because I was looking for quality and reliability. Looks like both are going to be in short supply.
Thanks for your help Ned,
Cheers,
Mark
Ecellent! The fact they
"sighted" the problem while on the phone is really
good news so hopefully they'll just send you out a
new one.

Time machine restore from dead hard disc

I have a client with a 2007 iMac. The hard disc failed. I have a time machine backup, and need to restore to a new hard disc. Do we need to re-install 10.8, and then restore from timemachine, or can we boot the machine and do a restore? What is the quickest, but best method?

http://support.apple.com/kb/HT1427
Read If you are restoring a backup made by a Mac to the same Mac

My hard disc has failed how can I download data from my ipod to a new hard disc?

my hard disc has failed how do i transfer the data on my Ipod/Ipad to a new hard disc?

In addition to the comments above, when you create a new library with the media that you recover this will be treated as "new" for the device and iTunes may want to wipe it and start over, losing any personal data and settings. The following approach ought to help.
You should be able to:
Backup the device to your iTunes installation
Transfer your purchases into a library authorized to your account
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer (same as above)
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
tt2

Hard drive failed on original Macbook. No OSX discs came with it. Now what?

I had my hard drive fail on my original Macbook and I didn't get any OSX discs when it came from Apple all those years ago. So do I try and find Tiger, the original OS, or look to upgrade to Leopard? I can't find any answers on what really to do here and I need to get it up and running because it's the first week of school and I don't have a computer (thank goodness for my iphone).
I've looked on Amazon for OSX and found some Leopard. I have 2.0Ghz with 2GB RAM in my Macbook now and will be getting a new hard drive Friday. The Leopards on there run for about $275 new. I was hoping it wouldn't be that much, but I might now have any other options.

bentaulbee wrote:
I can do a clean install on a new hard drive with the Snow Leopard Upgrade version?
I did a bit of research and found out that you can not without a previous install of Leopard. I did, however, find that the Mac Box Set has a full install DVD AND contains iLife and iWork. It can be found [here|http://store.apple.com/us/product/MC209Z/A].

Hard Disc (301) Error

Help!
Receive the message about an error with the hard disc. Ran diagostics and hard disc and startup tests failed immediately. Computer still under warranty but I am concerned about the data on the disc. Have not backed up to the remote drive in a while and I do not want to lose what is on the drive. Any advice before sending away to get repaired?.
Thank you

Hi:
Your only option would be to buy a sata to usb external notebook hard drive enclosure and see if you can retrieve any data from it by reading the disk from another PC.
Please understand that this will be a long shot, and I highly doubt any of the data will be retrievable.
But you have nothing to lose (except the $15 - $20 for the purchase of an external HDD enclosure) by trying.

Hard drive failed - need to get music off my iPod

Greetings:
I have an iPod Video, 80 gigabyte.
A while back, I had a hard drive fail which was storing all my music to sync to the iPod. Now, I have the music on the iPod, but need to get it back into iTunes, without iTunes deleting the music upon sync.
Is there a way to do this?
Thanks,
Paul

Connect your iPod to your computer. If it is set to update automatically you'll get a message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. If you have any iTunes Music Store purchases the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod to a computer
The transfer of content from other sources such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. You'll find that they have varying degrees of functionality and some will transfer movies, videos, photos, podcasts and games as well. Have a look at the web pages and documentation, this is just a small selection of what's available, they are generally quite straightforward. You can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
TuneJack Windows Only
iPod2PC Windows Only
iGadget Windows Only
iDump Windows Only
SharePod Windows Only
iPodRip Mac & Windows
YamiPod Mac and Windows
Music Rescue Mac & Windows
iPodCopy Mac and Windows
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
There is also a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows or a Mac. The procedure is a bit involved and won't recover playlists but if you're interested it's available at this link: Two-way Street: Moving Music Off the iPod
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync. I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay.

Hard disc 1 quick 303 full 305 smart 301

hard disc 1 quick 303
1 full 305
1 smart 301
these R the error codes I'm getting

Most of the time is means the hard drive has failed, replace the drive and use the HP recovery discs to restore the OS.

Hard Disc Test: FAILED

Hello,
i have an HP Pavilion dv6 in which when it boots it stays on the HP logo for maybe 10 minutes and then it gives an error about the HD. When I run diagnostics test I get the following:
Short DST: FAILED
Failure ID: 0SJCGM-54D781-XD003G-60XJ03
Hard Disc 1
Hard Disc Test: FAILED

Well you've to replace the battery if that fails.
Do a hard reset first: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01684768
Test by HP battery test.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00821536
You may also run this standalone battery test :
http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm
What are the result?
Calibrate the battery after the test.
Is it showing charging indicator when plugged in - anything in system tray - right lower down near the clock in desktop.
Uninstall & install Microsoft ACPI battery from Device manager - Control Panel :
a. Remove the battery of the laptop & power in with AC adapter plugged in
b. Press Windows Key + X. Select Device manager.
c. Expand the Batteries category.
d. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall.
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
Shut down system after uninstallation finishes.
Insert battery , remove AC supply - try to power on.
Immediately press F10 to enter BIOS setup utility,
In the BIOS Setup utility, select the Exit tab.
Select Load Setup Defaults.
Select Save Changes and Exit (pressing F5 and the Enter key will also load the Setup Defaults).
Press Esc and then Enter to exit Setup.
Wait for Windows to load completely
Else, power on with both AC plugged & battery inserted & proceed.
Check.
Regards
Visruth
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I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed.Help

I have an olde iMac that once I have an older iMAC that once burned CD's with no issues. Now I get an error message saying "The attempt to burn a disc failed. The device is not accessible, probably because it was removed". I have never had it touched so the device was not removed. Please advise as to what could be the problem. How to fix. Thanks

Try resetting the SMC and PRAM first, if that doesn't help try a cleaning disc.....and then buy an inexpensive external burner. Slimline super drive failures are all too common.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

I tunes: when trying to burn a playlist I keep getting the message: the attempt to burn a disc failed. The disc could not be read from or written to. I am using version 12

I tunes: I am using version 12 of I tunes. Ever since downloading it I get the message when trying to burn a playlist it says, The attempt to burn a disc failed. The disc could not be read from or written to.
I uninstalled V-12 and then reinstalled it. This enabled me to burn a disc again but after a couple of tries I received the same error message again. Has Apple put out a fix to this problem that anyone is aware of?
Thanks.

Hi rossfrombluffton,
Welcome to the Support Communities! The resource below provides some general things to consider when burning a disc with iTunes. I would also try burning a music CD and a data disc from a different application in the Windows OS and trying a different brand CD just to confirm the issue is not with the optical drive.
Can't burn a CD in iTunes for Windows - Apple Support
http://support.apple.com/en-ae/HT203173
Find out what to do if you can't burn an audio CD using iTunes for Windows. Sometimes an audio disc may not burn as expected. Here are some things to check.
Update iTunes
Download and install the latest version of iTunes for Windows.Check for unauthorized songs
iTunes will stop burning a disc if you purchased one or more of the songs in a playlist from the iTunes Store and the songs aren't authorized to play on your computer. This message should appear: "Some of the files can not be burned to an audio CD. Do you still want to burn the remainder of this playlist? For more information on why some files can not be burned, click below."
To find out which songs aren't authorized, play each song in the playlist. Songs that play are authorized. Songs that don't play aren't authorized. You'll be asked to authorize any unauthorized songs.Make sure your playlist will fit on a single CD
If there are too many songs in a playlist to fit on a single CD, iTunes should ask if you want to burn multiple discs or cancel the burn. This message should appear: "The songs in this playlist will not fit on one Audio CD. Do you want to create multiple Audio CDs with this playlist split across them? This will require more than one blank CD to complete."
If you click the Audio CDs button, the burn will continue and you'll be asked to insert blank CDs until the playlist is completely burned. If you click cancel, the burn will be canceled.
To make the playlist shorter so that it will fit on a single CD, select a song to remove from the playlist and choose Edit > Clear. Repeat this step until the duration of the playlist is between 60 and 80 minutes. The duration appears at the top of the playlist window. Most CD-R discs can hold 60 to 80 minutes of music.
Check how many times you've burned the playlist
An unchanged playlist that contains songs purchased from the iTunes Store can be burned no more than seven times.Additional steps and submitting feedback
Go to iTunes Support to get additional troubleshooting suggestions specific to your optical drive configuration or to submit feedback to Apple.Learn more
For additional troubleshooting, please see these steps:
Additional troubleshooting tips for burning issues
iTunes for Windows doesn't recognize my audio CDs
Last Modified: Feb 3, 2015
Have a good day ...
- Judy

My hard drive failed so I sent it off to get recovered. How can I get my music back that I purchased from my old iTunes account?

My hard drive failed so I sent it off to get recovered. How can I get my music back that I purchased from my old iTunes account?

See Downloading past purchases from the App Store, iBookstore, and iTunes Store

Getting a hard disc failed-301

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