Getting a refund from the App store...

I need to compliment Apple on something.
I had problems with an application that I downloaded from the App store that was iWeb related. Couldn't get it to work, and when I followed the developers instructions, it still wouldn't work in Lion. It was brand new and I think they were still working on it.
I then, played around with the instructions and the domainsites file, as I thought I was expert enough not to screw things up.
Well, as I reconstruct my site, muttering to myself that I really should pay attention to that inner voice that warns me off tinkering with the inner workings of software, at least I don't have to worry about getting my money back.
Apple, quite reasonably, has refunded me and has contacted the developers regarding the problem.
The lesson to me was that if I ever again download anything that will change a domainsites file, I must, must make a copy, and put that copy in a folder far away from the original.
Having downloaded iWeb templates before without a problem, I figured it wouldn't be a problem this time.
Always, before downloaded a new template or whatever, make a current copy of your domainsites file and hide it away. That is my new rule for myself.
Hugh

So true...if one can't afford to lose it one has to learn to back up one's system.
My problem is that I have only a couple of things on my iMac that are really critical, and I just copy them to an external HD, and trust to the fates for the rest.
But I forgot to do that for the domainsites file.
For the record, you are totally right...if one uses Time Machine for backup to a firewire drive, one can relax, mostly.
Hugh

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How do I get a refund from the app store?

I bought GarageBand from the app store and have tried loading it on my two mac computers one at home one at work. The home one will not download it at all - it keeps getting so far and then (helpfully) saying 'an error has occurred'. At work, it download the application but now it's saying it needs to download 1.6GB of extra data. This will not work. It keeps getting about half way and then failing (I've have tried maybe 10 times)
I'm not interested in trying any more - I don't have time and I'm disillusioned with the store. How do I simply get a refund (seeing as it doesn't work)?

Use the email form to contact Apple here > Apple - Support - Mac App Store - Contact Support

How can I get a refund from the app store?

Hi,
I bought an game from the app store for 4.99. The description was written to be completely misleading and misrepresentative of the product (BADASS DUCATI: Street Monster).
I notice the same developer has a number of apps. on the store following the same format. Also there are more under a different developer name.
I emailed apple for a refund. No response (disappointing). I emailed the developer. No response (no surprise). Surely apple must have some responsibility to ensure that apps are correctly represented in their store and, by taking a commission on the transaction, should take some ownership of the contract of sale?
Any suggestions how to get a refund? how to report these bogus apps so that apple can clean the shelves of rogue developers?
Regardless of the success of a refund, to see the apps get pulled and the developer banned would at least demonstrate that apple care about their consumers and are not supporting the app store as a platform for conmen.

There are no refunds. Sorry.
You can leave feedback for Apple at:
http://www.apple.com/feedback

TS1702 how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space

how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
Thanks

You can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located.

How do i get a refund from the apple store?

how do i get a refund from the apple store. I hate the Final Cut Pro. I tried to contact costumer service and all it does is send me in circles

You need to let go of everything you ever knew about using editing software and look at few tutorials. After years of using Final Cut Express, I looked at FCPX and didn't understand it at all, but a few months later I finally decided to give it a second try knowing that it is an entirely different animal, and that I would have to start from scratch. I bought it, read a few tutorials, explored the menus, panes, functions, read this forum extensively, then tackled my first project. It took some diligence and patience, but I got it and I will never look back. My experience is that FCPX is far better than the previous Final Cut.
Read this: https://discussions.apple.com/thread/5251066?tstart=210

I'm having problems getting my updates from the App Store. Nothing is showing up.

I can't get my updates from the App Store . The screen is completely blank . Anyone have a solution ?

The update server is down; try this temporary workaround
App Store>Purchased>Select "All"
Note: Look out for apps that have the word "Update"
http://i1224.photobucket.com/albums/ee374/Diavonex/9c256282736869f322d4b3071bbb2 a82_zps51a6f546.jpg

Refund from the app store?

I bought Pages last week from the App Store on my macbook pro last week, and I am not satisfied with it :/ Is there anyway to maybe return it and get a refund or store credit since I did not buy it in store???

Hi,
I don't think so but you can email the Mac App Store Customer Support here.
iTunes store policy here. iTunes Store / All Sales Are Final
iTunes and MAS are one in the same.
Carolyn

How do I request a refund from the App Store?

I've recently downloaded the Sky Sports TV app from the App Store. It asked me to subscribe for £4.99 so I did. Then after trying to use the app, I was told that I need to subscribe... I tried subscribing a few times, and finally got the app working, but after checking with my bank this morning, several payments of 9.98 have been made. Not only is this the wrong price, but surely I should only be allowed to subscribe once?
I need a full refund for every payment made APART FROM the one payment of 4.99 for my subscription.
<Personal Information Edited by Host>

There is a ridiculous amount of spam on here, I'm going to have to bump every so often.

How can I get a refund at the App Store when it isn't offered ?

Perhaps the Apple attack dogs will like this post better.
How do I get a refund for a costly app that, after requesting a refund, appears to not offer one? How does one know if an app meets one's needs unless you try it first?
This seems so obvious, and yet, I am shocked that Apple does not offer a trial or refund opportunity if even for 24-48 hours.
Is there another way to get a refund that I'm not aware of?

I repeat, the Apple policy is that all sales are final and after an app has been bought and downloaded, there are no refunds. Period.
The ONLY exception to the No Refund policy is if something freaky happens and you buy an app and between your purchase and attempt to download the app it is removed from the iTunes/MAS and is no longer available.
PAYMENTS, TAXES, AND REFUND POLICY
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
https://www.apple.com/legal/internet-services/itunes/us/terms.html
If you have found a developer whose product you have purchased through the iTunes/MAS who will personally give you a refund, more power to you. That is beyond the scope of Apple's policy and between you and the developer only.
It's time to stop beating a dead horse and move along.

HT204266 I can't get my updates from the App Store.

It shows that I have 3 updates, but I can't get them. It doesn't show which apps need to be updated.

The issue is that you didn't change the email in your old Apple ID, you used the new email address to create a new Apple ID. Content is always forever tied to the Apple ID that bought it. The only way you will ever be able to re-download, update and authorize use of the content bought with the old Apple ID is for you to maintain the old Apple ID.

HT5699 i brought this computer by a pron shop but i can't get buy anything from the app store

Need help

The system is tied to the Apple ID of the previous owner. The system should have been wiped clean and the original OS installed on it before you got it.
You will need to do that in order to use the system. How you do that depends on what OS was originally installed on the machine when it shipped from Apple.
You can use the system, type, model identifier or serial number at the Apple site to get this info
See How to identify iMac models
Message was edited by: Frank Caggiano - fix typos
You mention computer in your question but posted in the iPad community. Is it a Mac or an iPad?

TS1702 How do I get a credit from the app store

I installed an app that won't run on the iPad 1. How do I get a credit?

Contact iTunes support: http://www.apple.com/support/itunes/contact/

I can't get my updates from the app store, my email doesn't after i changed it with apple

I updated email with apple but I cant access updates beause the email posted is the old email address

The issue is that you didn't change the email in your old Apple ID, you used the new email address to create a new Apple ID. Content is always forever tied to the Apple ID that bought it. The only way you will ever be able to re-download, update and authorize use of the content bought with the old Apple ID is for you to maintain the old Apple ID.

My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

I kept getting this upgrade prompt from the App Store to upgrade free to OS10 Yosemite. So I finally did on my 4 year old iMac and now it appears to be stuck just spinning on that stupid ball that means trouble and it is not progressing. Anybody got

I kept getting this upgrade prompt from the App Store to upgrade free to OS10 Yosemite. So I finally did on my 4 year old iMac and now it appears to be stuck just spinning on that stupid ball that means trouble and it is not progressing. Anybody got any idea what I do now? Thanks.

I don't think you would get a thing from the App Store running 10.3.x on a PowerBook. It would help if you told us what you really are using and what version of OS X you were running.
It would also help to tell us what the "stupid ball" is. In fact it would be a big help to give us a thorough and intelligible description of your situation so we don't have to guess.

Getting a refund from the App store...

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