Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements 9 to shut down" on a fresh install on a brand new hard drive

Just installed and when I try to create a TEST file, that's the message I get.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Similar Messages

  • Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

    So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
    sorry, a serious error has occured that requires adobe premiere elements to shut down.
    Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
    Some other info:
    My computer runs on windows 7
    Once again, the Premiere elements I'm using is 9
    Please if you know what to do please help!

    Yes Bill,
    I too have been very errant in turning off the CA Vet Security system , it too causes problems .
    Regards,
    Bob

  • Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

    When I try an open the original project or a copy of it I get this message.
    "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
    I have tried to create a new project and get the same message.
    I have tried uninstalling and reinstalling the program a few times.
    The last time I worked on the project I had no issues.
    Any suggestions?

    Hi
    a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0).  I can choose open project, and choose my project.  The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there.  Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
    b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
    c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
    1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection.  Turned off firewall and anti virus. It works.  As a test I left the anti virus off and tried loading project with and with out the firewall turned on.  The project loaded each time.  I then tested the firewall on, with and with out antivirus.  Antivirus off - project loads each time.  Antivirus on - doesn't load and program stays on clock.
    I will continue to experiment with it and see what happens.  The last time I used it I was running a different McAfee product than no.  So it seems to work with the Firewall on and the Antivirus off.

  • Elements 7.0, Windows 8 - Getting a "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down.  We will attempt to save your current project."  Re-install on new computer because my old one died.

    Sorry, I put everything in the question.
    I had it working on my old computer.  The old computer died, so I bought a new quad core (just so I could run elements).  Now nothing works.  Please help.

    Thanks John for replying so quickly.
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    I have an NVIDIA GEFORCE 740M card.  The driver says 9.18.13.3165.  Just tried to update it, and says it's current?
    Have you gone to the vendor web site to check for a newer driver? 
    There is another driver, but numbered 335.23 which looks nothing like the driver number I have.  It's also 276 MB, dated 2014.3.10
    Then I got afraid about what it would do to the computer, and tried to figure out how to set a restore point in windows 8, and couldn't figure it out.
    Couldn't download QT for some reason.  It goes to the thank you page, and never downloaded it?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Sorry, a serious error has occured that requires Adobe Premiere elements to shut down. We wil attempt to save your current project. This error occures when Im adding a .mov movie.

    Hello everybody
    I have a new laptop and when I want to add a .mov movie to Adobe premiere elements, this error occures. Im trying to solve this problem now for days but I dont know how to continue. Im working with Windows XP, Version 2002, T2250, 0.99 RAM and an old Premiere elements 2004 version.
    On my old computer I was able to add this same .mov movies, but not on the new one.
    I also tried to convert this .mov movies, but the quality was to bad...
    Does anybody know this problem? Im appreciating every little advice and help.
    Thanks a lot
    Sabine

    Sabine
    Sorry for all the delays getting your thread moving forward. I suspect that it got lost in the daily thread traffic and Adobe's major updating of the forums.
    Do your issues still exist. If they are the same as when you posted on May 8th, then
    1. When you used HandBrake for the converslion of your .mov file, did you leave the Container = Mp4. And under Video Tab, did you set the Videc Codec = H.264 (x264)? All you needed to do at that point was dot the Constant for the frame rate and designate a frame rate and select the Start button and wait for the Queue Finished message in the progress bar at the bottom left of the HandBrake workspace.
    2. What model iPhone is the video coming from? Your iPhone is probably giving you HD video (probably 1080p). So increasing the computer's installed RAM from 2.00 to 4 GB would be expected to help the overall workflow. Only if you have a 64 bit computer operating system, 8 GB installed would be even better. The 4 GB installed RAM is the maximum supported by a 32 bit computer operating system.
    3. Specially for
    The movie is stopping and jumping.
    When you are playing back the Timeline content, are you looking at the "rendered Timeline"? Is there an red line over the content during that playback? If so, press the Enter key and wait for the render process to complete. This rendering process gives you the best possible preview of what you are seeing. The red  line could be due to your editing the content, or it could be due to an incorrect selection of project settings. If you supply information about your video properties, we can suggest the best possible project settings. I do not recall seeing that you mentioned what version of Premiere Elements that you are using 1, 2, 3, 4 or other?
    Please review the above and then let me know what supplemental information and/or clarification would help.
    Thank you.
    ATR

  • Sorry, a serious error has occured that requires adobe premiere pro to shut down

    Every time I start premiere pro, i get this message
    Sorry, a serious error has occurred that requires adobe premiere pro to shut down. We will attempt to save your current project.
    I have no idea why this is happening because the program has been working fine for nearly 7 months.
    My ram is 2gb, I have a c2d processor and a powerful psu and a gfx card.
    Any ideas as what I can do, I have already reinstalled, removed vst plugins and reset all sorts of preferences and caches.
    THank you

    Head to the Adobe site's 'knowledgebase', type optimise CS3 for (Windows XP, if that's what your using) and following the instructions there, house clean. I find doing this helps clean out those nasty messages

  • Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

    I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project.  When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

    From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
    •You MUST use an account with Administrator Privileges to run Premiere Elements
    •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
    •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
    •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
    •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
    •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
    •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
    •If you are getting error message(s), what is the full text of the error message(s)?
    •What were you doing when the problem occurred?
    •What other software are you running?
    •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
    •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
    And some other questions...
    •What are you editing, and does your video have a red line over it BEFORE you do any work?
    •Which version of Quicktime do you have installed?
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Adobe Premiere CC Trial Version "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down." PLEASE HELP!

    Every time I open any project in Adobe Premiere CC Trial Version, I get the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will try to save your project." I can't edit at all and am totally stuck. Please help!
    It's terrible that this is happening on the trial version as it's making me want to go straight back to FCP! Also - I've tried switching external hard drive and that also doesn't work.
    Thank you!

    So, opening a new project works?

  • 'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (Mac)

    There is an error that says when I am open my project: 'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (mac)

    This happens to me all the time too. When I attempt to reopen, it makes a "copy of" my project. This is frustrating and happiness often.

  • Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.

    Every time I place a video into the sequence timeline, this error message pops up, "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." and then Premiere crashes.
    I tried uninstalling all products and then reinstalling them, and the problem is still there.
    What can I do to fix this?

    @RoninEdits, Thanks for the response.
    But yeah, I've tried both the Mercury Playback Engine GPU Acceleration AND Software Only and its the same issue with both.

  • Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....

    When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen.  When I try to open any existing project, I get the following message:
    "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
    I have tried all of the suggestions on this website and still, nothing works.  Any help or suggestions would be greatly appreciated.
    Thanks!

    JerryK713
    First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
    What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
    Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
    Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
    Another thought...are you running a dual (or more) monitor setup with your current video card?
    Please review and then we can decide what next.
    Thanks.
    ATR

  • Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

    Hi,
    I have the exact same problem as described here but the solution proposed here didn't work:
    Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
    I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down.  We will attempt to save your current project.".
    I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
    Any suggestions?  I'm using Premiere Elements 9 and Windows 7, 64 bits.  It was working before.  It started after I had to reformat my harddrive and reinstall everything.
    Thanks,

    ...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
    [YH] Yes I did but it didn't work.
    1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
    [YH] Done but didn't work. I just ran the CCleaner free version.  I'm not sure if it's enough.
    2. Do you have the 9.0.1 Update installed.
    [YH] Done but didn't work.
    Do you have the latest version of QuickTime installed on your computer
    [YH] I didn't have QuickTime installed.  It is now but didn't do any difference.  I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
    3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
    [YH] Yes
    4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
    [YH] I'm assuming yes because it was working before.
    5. Does the problem exist with and without the antivirus program disabled?
    [YH] I haven't tried yet but see item number 6 below.
    6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
    [YH] I don't see any FLEXnet.  I don't remember installing this on any computer.  I googled it but I'm not sure I understand what and from where to install it.  I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
    7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
    As described in the link below, rename the SLCache Folder and the SLStore Folder.
    http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
    [YH] Haven't tried it yet.

  • Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down! Frustrated.

    I keep getting this error went stating a project. I import the media and then *bang* I am hit with this error message. I have searched around for a solution and can't find one. It was working perfectly up until 4/5 days ago. I also updated to the latest version of Adobe Premiere Pro via the creative cloud.
    Can you help?
    Thanks,
    Eimear

    Hi Arjun,
    I am using a Mac and it is happening with all files I import. I have restarted my Mac, changed folder locations etc etc but still won't work.
    So you have any suggestions?

  • Premiere Elements 7, Sorry, a serious error has occurred  that requires Adobe Premiere Elements to..

    Hi, my software just recently started giving me the folowing error and it does not work (start):
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    I had tried everything, even uninstalling and reinstalling the program and still it does not work. Does anybody have this issue?
    Do you know how to fix it?

    I found the root casue of the problem. I just turn OFF the McAfee antivirun software and the Premiere Elements 7 works now. 
    I realized that McAfee updated the version on April 20 and i think this version has a problem with the Adobe Premiere Elements programm.

  • Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt t

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    Thank you Last House.  I will, in keeping with my M.O. make the purchase.  Whatever it takes in my attempt to make this program work. (I have had all good with WD)
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