Getting "Acquire Rights Error" when trying to watch a purchased movie on my IPAD

I downloaded Media Manager for my IPAD.  I then downloaded a movie I purchased about a year ago to watch it on the IPAD.   The movie downloaded, then the error "Acquire Rights Error" shows up. There is a button that says "Acquire Rights", but it is greyed out.  The only button I can select is "Delete Title From Device."  I did delete it and downloaded it again, but I get the same error.  My IPAD is an authorized device, and I can watch the movie on my other devices without any problem.  Any assistance would be appreciated.
Thanks.

I am sorry to hear about the problems you are having with the purchase. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Similar Messages

  • I get the following error when trying to watch a rented movie, "Anerror occurred loading this content".

    Hi,
    I get the following error message when trying to watch a rented movie, "An error occurred loading this content". Is this common?
    Thanks,

    It's common in the sense that you'll see this issue arise in the community from time to time, but in the context that the community is the place that users bring their problems it's probably similar to a broken shoulder which may be common at the hospital but not so common amongst the population that the hospital serves.
    In many cases the problem can be solved by restarting the Apple TV (pull the power for best results) and/or restarting your router. Persistent problems may indicate a network issue such as interference locally or a slow download speed from your service provider. Try the restarts and see if that helps.

  • I have an error when trying to watch a rented movie 5104

    i have an unknown error when trying to watch a rented movie from the itunes store

    It's common in the sense that you'll see this issue arise in the community from time to time, but in the context that the community is the place that users bring their problems it's probably similar to a broken shoulder which may be common at the hospital but not so common amongst the population that the hospital serves.
    In many cases the problem can be solved by restarting the Apple TV (pull the power for best results) and/or restarting your router. Persistent problems may indicate a network issue such as interference locally or a slow download speed from your service provider. Try the restarts and see if that helps.

  • TS1702 I am getting an unknown error when trying to update or purchase apps from the apps store. This is new, after the new OS update. Help

    Hi, I get this unknown error message, twice when trying to update or purchase new apps. It was working fine, then just stopped. I changed my password, but that hasn't worked. Help!

    Sign out of your account, restart the iPad and then sign in again.
    1. Settings>Store>Apple ID.
    2. Tap your ID and sign out.
    3. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off.
    4. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Go back to Settings>Store>Sign in and then try to download again.

  • Getting a 8012 error while trying to download a purchased movie-ideas?

    Trying to download for family movie night, and am getting 8012 error.  Restarts have not made a difference...any ideas out there?

    Found this post (still seems weird we are all having this error at the same time):
    “We could not complete your Music Store request. An unknown error ocurred (5002). There was an error in the Music Store. Please try again later.”
    I emailed iTMS support about it and received the following reply:
    Dear Richard,
    Thank you for contacting the iTunes Music Store.
    I sincerely apologize for any inconvenience this Error 5002 issue may have caused. Please note that it was necessary to clear the contents of your shopping cart to resolve the issue you have been experiencing.
    It seems like one of the songs you are trying to purchase is in the middle of being modified and is unable to be purchased at this time. So this is preventing you from checking out and giving you this error code. What we recommend you doing on this particular order would be to add one
    or two items time, checking the cart after each item. When the cart shows that error “5002” we have found our song that is being modified. When you find this song we would appreciate it if you would report back to us which song is giving you this error. From there we can take appropriate actions to getting this fixed.
    Thank you for being an iTunes Music Store customer. We appreciate your business.
    I don’t recall what was in my shopping cart, so I won’t be much help to iTMS. But maybe it’ll be help to you.

  • I am getting a 404 error when trying to access any search link using google, I can get to a website if I enter the url directly.  I have cleared my history, emptied the cache and reset safari.

    I keep getting a 404 error when trying to access any search link using google, I can get to a website by directly using the URL.  I have cleared history, empited the cache and reset safari.  Any suggestions.

    Right. If you are using delegated privs and sudo, make sure that sudo is configured to pass on the PERL5LIB and ORACLE_HOME environment variables at least.

  • I get a assertion error when trying to up load adobe lightroom have followed the instruction on the adobe site to fix the problem

    i get a assertion error when trying to up load ,lightroom have follow the instructions on the adobe site and it still does not work
    and ideas on how to fix the problem
    tk
    bigguy1965

    Hi,
    Can you Please provide Configuration of your XP, Win7 Machine [How to post a screenshot in the forum]?
    To check if Windows 7 Service Pack is already installed, follow the below steps:
    Click the Start button , right-click Computer, and then click Properties.
    The basic information about your computer page will open.
    To check if Windows XP Service Pack is already installed, follow the below steps:
    Click the Start button , right-click Computer, and then click Properties.
    Click System and Service Pack Information will be listed
    Please also attach log [Where do I find the Flash Player installation log on Windows?], [How to share a document] and Share the Current Version of Flash Player goto - [https://helpx.adobe.com/flash-player.html] and click on Check Now button, using about method can you place the screenshot.
    Meanwhile you can also try cleaning Application Temporary Data and Try again. [c:/users/username/appdata/local/temp folder - Microsoft Community], Due to some reason the Installer file is getting corrupted which might be blocking Flash Player Installation. After cleanup try using the offline Installer [Installation problems | Flash Player | Windows]
    Thanks
    Piyush

  • Error 3001 when trying to watch a rented movie

    I've rented my first movie off iTunes Movie Rentals (Fantastic 4 - Silver Surfer). The file downloaded fine, but at the end of the download it shows error 3001 (There was a problem, etc.) but gives no specifics.
    I tried it on my MacBook Pro and my girlfriend's Dell, both running the latest version of iTunes, but I get the same error when trying to play the movie, or when I click "Resume Download" (although it looks like the movie had downloaded already).
    Any tips on how to fix this? I was looking forward to watching this with her tonight.
    Not a good first-time experience with this rental thing I must say

    I am getting the same error ("3001") when downloading - not watching. At first I was getting err = 8008. 8008 would happen about 1/3 through the download process. Download would freeze, and issue iTunes would alert an err = 8008. After contacting Apple, they claim to have reloaded the movie and instructed me to try again by:
    1. Delete my /User/iTunes/Music/Download folder
    2. Check for Downloads
    After several attempts, the download process finally proceeded past the original freeze point. Download is now 99.9% complete, but now crashes and issues a pop-up alert "We could not complete your iTunes Store request. An unknown error occurred (3001). There was an unknown error in the iTunes Store. Please try again later."
    1.6G of 1.7G has downloaded. When I try to "play" the existing file, I am presented with another 3001 error pop-up.
    Grrr....

  • Get the following error when trying to add a new user - Error of type eDSSchemaError (-14142) on line 1235 of /SourceCache/WorkgroupManager/WorkgroupManager-421/PMMUGMainView.mm

    Get the following error when trying to add a new user on Mac OS Server 10.5 - Error of type eDSSchemaError (-14142) on line 1235 of /SourceCache/WorkgroupManager/WorkgroupManager-421/PMMUGMainView.mm

    How come Leopard let me use the WGM in standard mode?
    While SA complains that it won't work in Standard Configuration, WGM does not. There is some fault in the logic of this for which I don't have an explanation.
    If I want to get control on Dock, selection of Home folder, config of Proxy... which I think are basic things, do I really need the advanced mode?
    If you wish to have complete control of all client settings, yes. There really is no disadvantage of using an Advanced configuration other than the learning curve.
    So if I switch to advanced mode, there is good chance I won't get this error message anymore, right?
    Yes.

  • I am getting an activation error when trying to sign in to FAceTime

    I am getting an activation error when trying to sign in to FAceTime

    me too after upgrading into lion..

  • I get the following error when trying to open a pdf file... '*pdf.part could not be saved, because the source file could not be read"

    I get the following error when trying to open a pdf file... '*pdf.part could not be saved, because the source file could not be read". I am able to open pdf files in IE and other programs.

    I am encountering the same problem -- though with .qfx files from my bank. This worked fine in Firefox 31 ESR, but since upgrading to Firefox 33.0, I get the "<name>.qfx.part could not be saved, because the source file could not be read" when I attempt to download. (I should add that downloading PDF statements from the same site works fine, and that the qfx downloads work fine in IE and Chrome.)
    I tried safe mode, it is still broken. Tried v34 beta, no luck. I reverted to version 31, it works again.
    I guess I will stick with the older version until a solution is found...or just use an alternate browser to download my financial data.

  • I keep getting a 4000 error when trying to burn discs....only been since the update....Help

    Ever since the Itunes update, I keep getting an 4000 error when trying to burn my music to disc.  How do I fix this?

    Zachy,
    It goes something like this...
    Put your new drive in the enclosure. Use Disk Utility to format it, etc. I'd give it a slightly different name than the original. Let's say you have Old Disk and New Disk as your drive names. Use Carbon Copy Cloner to copy Old Disk to New Disk. Now you should have an exact copy, which you can test by rebooting and holding down the Option key. Choose New Disk from the list and let it boot, make sure all is well.
    Shut down and physically swap the drives. Take Old Disk and put it in the enclosure. Now your system has a new disk with a lot more space and you can reformat your old disk and just use it for large files or whatever.

  • Getting an "u43m1d204" error when trying to update Illustrator CS6

    I keep getting an "u43m1d204" error when trying to update Illustrator CS6 to 16.2.1 as part of my Creative Cloud subscription.
    I'm updating via the Adobe Applicatioin Manager (Version 7.0.0.233 (7.0.0.233)).
    I've tried it several times now over the past few days.
    Best regards,
    Erik

    Same problem here, and I have waited more than a few minutes as asked by the Adobe Application Manager, but I am still getting the same error.
    Mac OS X Mountain Lion (10.8.2)

  • I'm getting a 9041 error when trying to convert files to AAC -- any ideas on how to fix it?  the files files in iTunes show up as Apple Lossless but i can't put them on my iPod

    i'm getting a 9041 error when trying to convert files to AAC -- any ideas on how to fix it?  the files files in iTunes show up as Apple Lossless but i can't put them on my iPod

    "I have been able to convert to AAC by first converting to AIFF  and then to AAC. This is a pan though."
    this worked for me.
    thanks.

  • I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed.

    I keep getting an unknown error when trying to connect to the store. I ran diagnostics and it says secure link to itunes store failed. I've tried all suggestions from apple and nothing will work.
    Please Help

    I received this email from Apple and this corrected the problem for me...  I only had to reset the iTunes cache
    1) Open iTunes
    2) At the top menu, click File > Preferences (iTunes > Preferences on a Mac)
    3) In the Preferences menu, click the Advanced tab
    4) In the Advanced menu, you should see a button that says "Reset Cache". Please click this button.

Maybe you are looking for