Getting "Adobe Online Internal Error" in Adobe Framemaker

I'm getting "Adobe Online Internal Error" dialogue box popup when I open adobe framemaker 7.2 version.
This was working fine before reinstalling the adobe 8 professional.
In Framemaker popup is also coming under Help tab selecting any of the dropdown list like Support, Adobe online, updates, Registration
Can anyone please help me to get resolve this issue
Advance thanks for your support.
Thanks,
Maddy

I'm afraid that I can't help you with the internal error, but I noticed that you can't find the FrameLog files. My FM 9 installation often crashes when I quit FrameMaker, and I've searched the entire machine for them, to no avail. I'm quite sure that this is not due to an administrative issue because a week earlier I still had FM 8, and there were quite a few FrameLog files in the installation directory. Other Framers suggested to search for the files in the user profile (appdata\FrameMaker\9, application data\FrameMaker\9 or similar), and I found the directory, but not the log files.
Susanne

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