Getting "adobe Reader has encountered a problem and needs to close

On Windows XP service pack 3. Adobe Reader X
Get "Adobe Reader has encountered a problem and needs to close." . I have uninstalled adibe and reinstalled it and problem came back within 2 weeks after working for a short time.

Try the following:
Uninstall Adobe Reader X
Reboot your computer
Delete directory C:\Program Files\Adobe\Reader 10.0
Download the EXE or the MSI installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/ and execute e.g. either of the following files:
AdbeRdr1010_en_US.exe
AdbeRdr1010_en_US.msi
Good luck!

Similar Messages

Adobe Reader has encountered a problem and needs to close.

When reading PDF attachments, I get the following: Adobe Reader has encountered a problem and needs to close. I have tried to remove Adobe Reader via Control Panel, Add or Remove Programs but that won't work. I get this: This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. I don't know how to do what is being asked. I have tried to download Adobe Reader again but get this when I do: Note: this application already installed.
I have Adobe Reader X (10.0.1) with an update installed on 2/19/2011. I have Windows XP SP3.
Anyone who can help me get Adobe Reader working correctly again or uninstalling it so I can reinstall.
Thanks for any help.

Thanks for the input. Did you remove Adobe Reader 10 first before you downloaded the older version? If you removed it, how did you do that? The add/remove programs in control panel won't let me remove it -- it says a patch package can't be opened.
Date: Mon, 9 May 2011 00:12:41 -0600
From: [email redacted by moderator]
To: [email redacted by moderator]
Subject: Adobe Reader Adobe Reader has encountered a problem and needs to close.
hi
i had also the same problem with that version.
so i download older version and this solved the problem.
>

Adobe Reader 10 + Plugins = Adobe Reader has encountered a problem and needs to close.

Platform: Win XP SP3 and Win7 SP1 (both 32bit)
Problem experienced with both Reader 10.0.1 and 10.1
To eliminate our custom plugins as an issue, we've performed our testing using a generic plug-in using the Adobe plug-in creation method.
We encounter this error ~3 times out of 5 tests.
When using a plugin I recieve the error about 2 seconds after I close Reader.
This is the message displayed in "more information":
Error signature
AppName: acrord32.exe AppVer: 10.1.0.534 ModName: acrord32.dll
ModVer: 10.1.0.534 Offset: 0001912d

spartan@343 wrote:
I can start PSE but when I start the organizer I get the error once the organizer opens.
You haven't said how are you starting the PSE? There are many ways, of course, but the two main methods are:
1) clicking on the desktop icon
2) Start/Windows Logo >> All Programs > Adobe Photoshop Elements
Now I suggest use the second method and then go into Edit first. Once you are in Edit, click on the Organizer icon on the top right corner.
This should start the organizer. Hopefully this would fix it forever when you exit from the PSE because the settings are normally saved on exit.
The above is an adaptation of this thread:
<http://forums.adobe.com/message/4597703#4597703>
Good luck.

Adobe Audition has encountered a problem and needs to close.

I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
"Adobe Audition has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you were working on might be lost. For more information about this error, click here."
When I click for more information, it's something useless like:
AppName: audition.exe AppVer: 2.0.5306.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 65726168
Nothing on my computer has changed. There are no viruses. I have not added any new audio plug-ins. I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
I searched the knowledgebase and found a document that suggesting many things to try. I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive. Lastly, I completely uninstalled Audition, then manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
I then re-installed Audition 2.0 and it did exactly the same thing! This it maddening. Now it gets even more interesting. I discovered that if I start up the
Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY! I can then close the toolkit and use it like normal. Weird work-around.
What the heck could possibly be going on? Anyone have any ideas? I've attached the error log file that is generated by the error but I doubt it will be of much help.
Thanks!
Steve in Chicago

stevefoobar2: I may have found a solution for you.
I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
In the "Run As" diolog, there are two main options: run as current user, or run as another user.
Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
Audition opened without any problems when I did this.
This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Adobe Acrobat has encountered a problem and needs to close.

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience." I can create PDFs and open PDFs for 10 seconds. I've done a repair of Acrobat, I tried a new user account, and I disbled all my start up items. I still get the same error I have no clue what to do. Any suggestions?
J.R.

OK Will, I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open. By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.
So now, what has that proved to us is the issue? Doesn't that load Acrobat without all the extensions?
This issue just started a few days ago and all I remember installing on my computer were some Window's updates.
J.R.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

ITunes has encountered a problem and needs to close

Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

8.0.2.20 won't load.."iTunes has encountered a problem and needs to close."

I finally gave in to the annoying pop-up and upgraded to 8.0.2.20 from 7.6. Initial load worked fine, connected to ipod and updated it without a problem.
Shutdown computer and tried to load this morning. Now get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I tried to uninstall itunes 8 and revert back to 7.6 but my library was updated by itunes 8 and prevents this reversion.
Now I'm stuck with a lame duck itunes 8 and no way to access itunes. Insight?
Running XP home edition service pack 3

If you want to use iTunes 7, you need to rebuild your library like this:
http://support.apple.com/kb/HT1451
If you wan to troubleshoot iTunes 8, first check to see if Quicktime works. If it works normally then use this trouble shooting method for iTunes.
http://support.apple.com/kb/TS1421
If QUicktime doesn't work describe what happens with any error message.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

PLEASE HELP! itunes v11 has encountered a problem and needs to close

I've just got an iPhone 5s so updated my iTunes to version 11 now every time I try to open I get A "itunes has encountered a problem and needs to close" message!! PLEASE HELP! I have an xp and have tried reinstalling a million times! Alsoy wick time is still working though if that helps!

edit...

Photoshop has encountered a problem and needs to close

I have had the cs4 software about three weeks, Everything has been running perfectly un til this morning. I was attempting to past an image to a vanishing point and got the hourglass/ spinning circle that is was working, then an error message about memory and photoshop needs to close. I closed all other programs and rebooted to attempt to correct whatever issue it had. Now whenever i try to use the program it lags badly with the simplest of tools(quick select) and then i get the photoshop has encountered a problem and needs to close. I am running windows 7, 3GB ram 2.75 usable, anthalon amd 2 dual core m300 2ghz 64 bit,
AMD M880G with ATI Mobility Radeon HD 4200
Can someone please help me figure out how to fix this.

Fault bucket 19706014, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Photoshop.exe
P2: 11.0.2.0
P3: 4bf2d91c
P4: VanishingPoint.8BF
P5: 11.0.0.0
P6: 48d395f1
P7: c0000005
P8: 000000000004a430
P9:
P10:
Attached files:
C:\Users\Johnny\AppData\Local\Temp\WERB71F.tmp.WERInternalMetadata.xml
C:\Users\Johnny\AppData\Local\Temp\WERFBFC.tmp.appcompat.txt
C:\Users\Johnny\AppData\Local\Temp\WER9A4.tmp.mdmp
These files may be available here:
C:\Users\Johnny\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_e 4881f26a567c586252e8667502237add319ee67_0ccd2665
Analysis symbol:
Rechecking for solution: 0
Report Id: c3830bd2-e129-11df-a41a-000272ab905c
Report Status: 9

Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience

Ver 8 installed fine but can't get it to launch from any application. Have tried going back to earlier versions (6.1,6.2,7) but the same problem occurs.
Same error message each time:
"Adobe Reader 8.0 has encountered a problem and needs to close. We are sorry for the inconvenience"
AppName: acrord32.exe AppVer: 8.0.0.456 ModName: acrord32.dll
ModVer: 8.0.0.456 Offset: 00020916
Tried every troubleshooting tip in the Support Knowledgebase to no avail.
Have been using Reader for years with never any problems and now I can't seem to get this fixed after numerous hours.
Any suggestions would be appreciated. Is there a free support line I can call or is it paid support only?
Thanks,
Dee

Like others my problem was Adobe Reader 8.1.2 died terribly and with a buggy stench with the following error:
AppName: acrord32.exe AppVer: 8.1.0.137 ModName: msvcr70.dll
ModVer: 7.0.9466.0 Offset: 000013d6
RESOLUTION ON XP SP2
1. Control Panel, Users
2. Create a new user account NewUser (for example)
3. Start, Log Off
4. Switch Users to the NewUser
5. Wait the mini eternity for new user to be set up.
6. Start Adobe Acrobat 8.1.2 and you will see a red splash screen along with some license updating things.
7. Adobe 8.1.2 now starts fine under NewUser
8. Switch back to your regular user name. Start, Log off, Switch Users
Now a note to Adobe. Do you folks really have to make this such a frickin pain to get working? Do you at Acrobat have any idea of how much time we users blow and how much of our lives pass by while we try to re-download and work with this product? You are directly responsible for a small slow down in the world economy by this. Get the hint.... create an 8.1.3 that omits the secret code steps above.
The only thing that kept my sanity during this were nice songs on channel 86 on SIRIUS. Thank you SIRIUS.
Thanks,
Jim

Help! - Error: Adobe Reader 8.1 has encountered a problem and needs to close.(5/07/08)

When I download and install Adobe Reader 8.1.2 the final installation messages says it was a successful installation. All looks good, but when I try to open it I get the error message:
Adobe Reader 8.1 has encountered a problem and needs to close.
I have uninstalled and re-installed several times, but with the same result.
I have Windows XP Pro, plenty of free disc space and memory.
I used to have Adobe Reader 7, and it worked perfectly. I inadvertently uninstalled it, and wish I could re-install it but that download doesnt seem available.
Attempts to fix:
Cleaned disc and de-fragmented.
Disabled antivirus software.
Ideas anyone?
Thanks, Jeff

June,
Adobe Reader 8.1.1 has been corrupted---8.1.2 is supposed to remedy this. TRY "WINDOWS INSTALLER CLEANUP UTILITY"
1. Open Browser---Type in "WINDOWS INSTALLER CLEANUP UTILITY"
2. When results appear--Look for "support,microsoft.com-DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"-----CLICK
3. When page opens-scroll down to "Download the Windows Installer Cleanup Utility Now"
(Read instructions or not)
4. When "File Download-Security Warning" box appears--CLICK-"RUN"
5 After download completes--Open "PROGRAMS" on your computer and look for "WINDOWS INSTALL CLEANUP"--CLICK to open
6. When "box" opens--look for 8.1.1 or Adobe 8.1.1--CLICK (HIGHLIGHT)
CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
7. At bottom of "box"----CLICK-"REMOVE"
8. Go back to "CONTROL PANEL-ADD/REMOVE PROGRAMS"--Adobe should not be there.
9. Download "ADOBE READER 8.1.2 From Adobe web-site

Adobe Reader want open - 'Adobe Reader 9.4 has encountered a problem and needs to close'

Hello,
Idesperatelly need a help with this. Adobe Reader simply can't open and I have over and over the same information 'Adobe Reader 9.4 has encountered a problem and needs to close.' Obviously there is error raport created for this problem and the help I have from Microsoft is absolutelly useless. I already uninstall all acrobate and adobe programs and install adobe reader again, but nothing change. Now I stuck with some different program as temporary solution and no solution for this problem. Please if anybody have idea how to solve it... Pls heeelp!!!!

After 3 uninstall's and 3re-installs for AR 9.4 and no solutions forthcoming from the AR tech's/personnel, I have decided to go with another PDF reader that seems to be working fine. Please remove me from your e-mail listing. I tried but not successful as I still receive mail from Adobe about problems not even related to mine. During my search at adobe, I found many users with the same problem but no fix available. You would think that a update correcting these product would be in order. So again, remove me from the AR e-mail list. TU

Adobe reader 9.1 has encountered a problem and needs to close

How many other ADOBE subscribers have suffered the same frustrations as we have?
Over the last 4 days and numerous hours of frustration installing and uninstalling ADOBE 9.1 [and 7.1 and 8.1.3] to resolve the unknown cause of the current Adobe message - ."Adobe reader 9.1 has encountered a problem and needs to close" ..... without identifying the problem..... or its' cause.
Numerous error reports were forwarded to Adobe, but without response!
Unable to converse/communicate with anyone at Adobe Technical Support, it was suggested that we review Adobe Forums to see if anyone else was having similar UNKNOWN problems. Sure enough we found many subscribers [probably hundreds] suffering the same frustrations during the downloading of 9.1 upgrade AND former upgrades. We also found a band-aid solution to the UNLNOWN Adobe problem - at the suggestion of others we created and logged into a new account - a nuisance, but it works..... so far!
It makes you wonder if ADOBE ever reads what's going on. If they did, perhaps they good avert the problem/s and prevent service/subscriber discontent.
We certainly don't intend to ever download another Adobe upgrade!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The "Adobe Reader X.x has encountered a problem and needs to close" has been up very many times and a variety of solutions has been suggested.
(If necessary to do a re-install then un-install and turn off protection-programs + re-boot - check the stayed turned off - before re-installing !)
Here is some of the suggestions :
Log into a new user account :
http://forums.adobe.com/thread/392933?start=23&tstart=0
http://forums.adobe.com/thread/392933?start=17&tstart=0
http://kb.adobe.com/selfservice/viewContent.do?externalId=329444&sliceId=1
Change compatability tab settings :
http://forums.adobe.com/thread/392933#1775578
http://kb.adobe.com/selfservice/viewContent.do?externalId=330028
Accept license agreement (!!!???) :
http://forums.adobe.com/thread/392933?start=29&tstart=0
http://forums.adobe.com/thread/392933?start=34&tstart=0
Permissions problem :
http://forums.adobe.com/thread/392933?start=27&tstart=0
Clean-up you temp directory :
http://forums.adobe.com/thread/392933?start=24&tstart=0
Regards
Fiat Lux !

Error: adobe acrobat elements has encountered a problem and needs to close

When I right-click to Convert to PDF or Convert to PDF and EMail for .xls, .xlsx, .doc, .docx, .pptx, .ppt, .pub, and .igx items (what I've tried so far), I get the following error: "Adobe acrobat elements has encountered a problem and needs to close". It works fine on .bmp .tif, .txt, .htm, and .jpg (what I've tried so far). I am not having problems printing to Adobe to convert, nor am I having problems creating a PDF within a program, and I'm not having problems converting from IE. I am using Windows XP Professional, Microsoft 2007, and IE 7. My Adobe product is Adobe Acrobat X Pro Version 10.1.2. What can I do to resolve this problem? Thanks.

No, I don't have an older version. I did a search on my C drive for anything that has a name of Acrobat Elements and came up with the following: (I'm hoping you can see this)

Getting "adobe Reader has encountered a problem and needs to close

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