Getting "Adobe RoboHelp 8 has encountered a problem..." error. Cannot open project
Windows XP / RH8 / RoboSource Control 3.1
Tried to open a project that I have not accessed for while. After clicking Yes or No to the "Get latest..." queston I get the error "Adobe RoboHelp 8 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried repeatedly with the same results. Forum search finds several results but see nothing that matches this.
I'm thinking there may be a project file to delete that may allow me to get the project open but thought I should ask first.
Any help will be greatly appreciated.
Joe
Deleting the CPD file allowed me to open the project in RH
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DxDiag
System Information
Time of this report: 8/15/2010, 21:00:30
Machine name: COSETTEY-PC
Operating System: Windows Vista™ Home Basic (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 1420
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A09
Processor: Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz (2 CPUs), ~1.7GHz
Memory: 2038MB RAM
Page File: 2041MB used, 2274MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
OS Name Microsoft® Windows Vista™ Home Basic
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name COSETTEY-PC
System Manufacturer Dell Inc.
System Model Inspiron 1420
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz, 1667 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 7/11/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name Cosettey-PC\Cosette
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.99 GB
Available Physical Memory 907 MB
Total Virtual Memory 4.21 GB
Available Virtual Memory 2.72 GB
Page File Space 2.28 GB
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Some basics:
Install all Windows updates
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Post back here with the necessary information described here: Got a Problem? How to Get Started
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Your PC is seriously underpowered for HD in PRE (2GB RAM and only dual 1.66GHx processors. With only 2GB RAM and only 1GB free I think it likely that you have several background processes running. Examine what you have and exit (or kill with task manager) as much as you can. Temporarily disable real-time processing of your anti-virus/anti-spyware software.
How many hard disks do you have and how much (defragmented) free space are on them?
Cheers,
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