Getting an APPCRASH error in Vista

Question

Post Author: JMike
CA Forum: Crystal Reports
One of our client companies is receiveing the following error message at the following line of code in our VB.NET 2.0 application.
crReport.Load("C:\Program Files\Direct Tech\crEnhancedProfit-NoGroup.rpt")
Which results in the following error on their Vista computers:
Description:
  Stopped working
Problem signature:
  Problem Event Name:                        APPCRASH
  Application Name:                             DTDashboard.exe
  Application Version:                           8.1.0.2
  Application Timestamp:                     4806488b
  Fault Module Name:                          unknown
  Fault Module Version:                        0.0.0.0
  Fault Module Timestamp:                  00000000
  Exception Code:                                  c0000005
  Exception Offset:                                056e85f8
  OS Version:                                          6.0.6000.2.0.0.256.6
  Locale ID:                                             1033
Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
We have our own Vista Business test computer with the same application installed on it and it works perfectly fine when loading the report file.  We have tried various report (rpt) files with the same result on each report.
Does anyone have any suggestions or help with this?
I have looked at one of their computers having this problem and the GAC is showing what looks like the correct version of CrystalDecision files loaded (There are matching 11.5.3300.0 and 11.5.3700.0 version files on thier computer and our test Vista computer).

Answer 1

Are you trying to connect to a site in general, eg
http://www.mydomain.com/ or a specific page, eg
http://www.mydomain.com/mypage.asp ?
If you're connecting to a site in general, have you made sure the page you're using as your default page (eg index.asp, index.aspx, index.htm, default.asp etc) is configured in IIS to be a default content page? Have you tried specifying the particular page
you're trying to load?
If you're connecting to a specific page, have you made sure the type of page has been enabled, eg .htm, asp (classic asp), aspx etc?
If you look in the IIS logs for the site, can you see your connection attempts being listed so you can be sure you're actually getting to the site on that server rather than there being a DNS issue or something similar?
Might be worth asking over at the MS IIS forum
http://forums.iis.net/ which runs separately to the main TechNet one.