Getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
Regards,
Romit Sinha

Similar Messages

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    I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
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    I think it could be helpful for you too!
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    Swallow what is the exact error which you are receiving?  Also what version of Mac OS are you using specifically?  Finally what Adobe software title are you currently attempting to install?

  • Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13).

    After paying  for using CC, cant use it. it says:   Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13)
    any ideas??

    Pablosanchezphotoshop do you have sufficient disk space?  Are you logged in under an administrator account?  Finally which operating system are you using?

  • I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

    I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?  I'm trying to get a trial version of CS5. 

    You do not need to involve Creative Cloud to install/try the trial version of CS5...
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    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Can't install always this cookies dir: cannot make folder /cookies: Permission denied (error 13), Guy

    Always following error by installing
    cookies dir: cannot make folder /cookies: Permission denied (error 13)
    Mvg,
    Guy Meurs

    HI Fotografiemeurs,
    Please check the following forum posts.
    Re: How do I fix error code 13 when starting Creative Cloud?
    Cheers,
    Kartikay Sharma

  • Cookies dir:cannnot make folder/cokkies:permision denied (error 13)

    I am trying to install Creative Cloud and I get the following error "cookies dir: cannnot make folder / cokkies: permision denied (Error 13)" appears.
    as I can fix it?

    You must use a computer account with administrator settings
    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • What to do with this? "cookies dir: cannot make folder /cookies: Permission denied (error 13)"

    What to do in this case???
    cookies dir: cannot make folder /cookies: Permission denied (error 13)

    Re: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

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    Try below steps
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    Then click on Gear icon and select 'Apply to Enclosed
    Click on lock icon
    Try to install Creative Cloud App.

  • Cookies dir: cannot make folder /cookies: Permission denied (error 13)

    I can't get creative cloud on my imac to work. wasted hours on it last night.  it works fine on my mac pro, but my main machine is the imac and i keep getting this error.  even while i type this i have 4 little error boxes saying the same thing and get another one every 30 seconds or so.  it must keep trying in the background and gets the same error.  i have wiped cookies in safari and even reset safari.  driving me nuts

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • Cookies did: cannot make folder/ cookies: permission denied (error 13)

    cookies did: cannot make folder/ cookies: permission denied (error 13)
    can't download creative cloud

    Well, then by all means check the user privileges on your user folder...
    Mylenium

  • Ever since I downloaded OS X Mountain Lion I get and error message that says my start up disk is full.

    I downloaded Mountain Lion about a week or so ago. Ever since then I have constantlly been getting this very annyoing message saying:
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  • Cannot make folder /cookies: Permission denied (error 13)

    I can not successfully install the Creative Cloud Installer. I continually get
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    I have tried verifying disk permissions using the disk utility on my macpro retina. This is a brand new computer (less than a week). I've also tried changing cookies permissions to allow for third party cookies.
    I don't know what the problem is.

    I had this same irritating problem. Thanks to this forum and some helpful instructions from Adobe Customer Support online I have been able to sort it out. For those who've read this far down the thread, here are the instructions from Adobe, which worked a treat - and also cured a problem I was having with Adobe Reader XI for Mac (internal error message meaning I couldn't use Reader and none of my pdfs would open with Preview either!)
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    4. Open Finder. Click on Go in Finder menu and choose Go to Folder. Type /Library/Application Support/Adobe in Go to folder and press return key. You will have Adobe folder open in Finder.
    5. Delete AdobeApplicationManager and OOBE folder.
    6. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support/Adobe in Go to folder and press return key.
    7. Delete AAMUpdater and OOBE folder from Adobe.
    8. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support and press return key.
    9. Right click on Adobe folder and choose Get Info.
    10. Click the lock icon at bottom of Get Info window to unlock it, then enter an administrator’s name and password.
    11. Click on + icon and choose select all users on pop up and window and choose Select.
    12. Change the permissions　for all Users to Read and Write.
    13. Choose "Apply to enclosed items" from the Action pop-up menu (looks like a gear).
    14. Try installing the Creative Cloud Desktop application from below link.
    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
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