Getting an error message when trying to connect to Telepresence Meeting - "Call Denied"

I am getting an error when trying to connect to Telepresence units I have been using for quite some time. I tried multiple computers and multiple destinations. The error message "call denied" pops up within seconds after trying to connect.
Any ideas? Is this a Cisco related issue?

I can't dial:  (Get 'call denied' message)
[email protected]
[email protected]
[email protected]
Is there a way to know this is being addressed?  How would one start a support case on this subscription service?
Although I subscribe for service for my SX20's and Bridge, my jabber video account is a free account.
Update: At 1pm CT I am able to dial and connect.

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