Getting "an error occurred while backing up this iPad (-5000).

I am getting an error when trying to update my wifes gen1 iPad from 4.2.1 to whatever is the latest:
"An error occurred while backing up this iPad (-500).
Would you like to continue to update this iPad?
Continuing will result in the loss of all contents on this iPad."
Any suggestions?

Based on this article, it looks like you've had a communication issue with the iTunes Store (note where the -5000 error appears):
http://support.apple.com/kb/ts1424

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TS2800 why do I get "an error occurred while backing up this iPod (-5000)"?

I am trying to update my daughter's iPod to the latest OS, and I keep getting "An error occurred while backing up this iPod (-5000). Would you like to continue to update this iPod? Continuing will result in the loss of all contents on this iPod."
Any suggestions to fix?

Try looking at the previous posts on the right of this page with your same error. They are under the heading "More Like This" The ones with the green checkmark are solved.
Message was edited by: lllaass to refer to previous posts.

An error occurred while backing up this iPad (-5000)

I'm trying to update someone else's iPad for him. Windows XP Home computer. Latest version of iTunes. The iOS 5 file has downloaded from Apple. When I start the upgrade, first step is a backup of the iPad. I get maybe 4 green bars on the progress window and then get an error message that states "An error occurred while backing up this iPad (-5000). I stop at this point.
Apple KB has a long list of error numbers for this message, but not -5000.
Any ideas?
Thanks.

I had the same issues. My computer runs Windows XP Media Center Edition. The itunes update downloaded easily but i received the -5000 message when I tried to update the Ipad software iOS 5. After many, many unsuccessful attempts to correct the problem, I disabled my Norton Antivirus and it worked without any more snags. It still took about another 45 minutes to complete the install but there were no more errors.
To sum it up---DISABLE YOUR ANTIVIRUS SOFTWARE--and that will probably fix the issue.

HT4972 I received an error message "An error occurred while backing up this iPad (-5000). Would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad". I didn't continue. What do I do now to update to

I received this error message while trying to update my iPad2 to iOS 5. "An error occurred while backing up the iPad (-5000). Would you like to continuet o update this iPad? Continuing will result in the loss of all contents on this iPad." I clicked Cancel. What do I do now???

continue to updatae your phone.

TS1286 I am trying to update my iPhone to 5.1 and a window comes up saying: An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone. Help!

I am trying to update my iPhone to 5.1 and a window comes up saying: "An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this phone." Any help out there? Thanks.

continue to updatae your phone.

I am trying to download iOS5 on my iPad and this is the message : an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad

I am trying to download iOS5 on my iPad and this is the message : "an error occurred while backing up this iPad (-37). Would you like to continue to update this iPad? Continuing will result in the loss of all content on this iPad" Pls advise what is my next step

continue to updatae your phone.

An error occurred while backing up this iPad (-43)

Hi there
I got an update info. When I tried to update from version 4.3.5(8l1) I got a warning message An error occurred while backing up this iPad (-43).... Saying I will lost all my content. Before I did this, I did the manual backup, sync too.
Any help is appreciated.
Thanks
Ram

So you used your own manual back up after updating , and that worked?
Im a bit gun shy to try as i dont want to lose my data

An error occurred while backing up this iPad (-43) iOS5 update

While updating to iOS5 the process stops and error message "An error occurred while backing up this iPad (-43), would you like to continue to update this iPad? Continuing will result in the loss of all contents on this iPad"
If i select no and manualy do a backup and sync it works fine ... so a back up is there. Its the new update/ itunes process that is failing???
Anyone else having this problem?

So you used your own manual back up after updating , and that worked?
Im a bit gun shy to try as i dont want to lose my data

I am trying to update itunes version 500 resule is an error occured while backing up the ipad 5000 would you like to continue..will resule in loss of all contents on ipad...i can't loose all that.what to do

an error occured while trying to update i tunes version 500...it read an error occured while backing up the ipad (-5000)would you like to continue..to contunue will result in loss of all contents on ipad...i don't want that to happen....my first time doing any of this....

am i replying to myself.......this is confusing.....where is my answer?

When trying to upgrade to IOS 6 I recieve a error message "an error occurred while backing up this Iphone (-5000) I have deleted and reinstalled I tunes and that did not help.

When trying to update to IOS6 i receive a error message that reads "an error occurred while bakcing up this iPhone (-5000). I have deleted and reinstalled Itunes on my PC. I have Windows XP. My current IOS is 4.3.1

Check the "More Like This" section to the right for similar issues and possible resolutions.

While trying to update my iphone I get tne following message: "An error occured while backing up this iPhone (-5000). Would you like to continue to update this iPhone? Continuing will result in the loss of all contents on this iPhone." Any advice?

I am hoping for some advice on an error message I keep getting-see above. Thanks!

continue to updatae your phone.

Update to 5.0.1 "an error occurred while backing up this iPod (-5000)

Win XP with current updates. itunes 10.5.2.11 - ipod is 4.2.1 - last years, no camera.
I was able to sync and backup as part of that process without a problem.
Whenever I try to do the 5.0.1 update, it does the preparing for backup, no problem, begins backing up then gets the above error along with:
"Would you like to continue to update this ipod? Continuing will result in loss of all content on this ipod"
Of course I respond No.
Anyone else getting this, or have any ideas?

I have Zonealarm antivirus. There is a setting that says files and downloads are scanned when accessed. I turned that off for the duration of the update and was able to complete the update ok

How to solve 'An error occurred while backing up this iPad (-35)' when trying to update to IOS 5?

My iPad (first generation) is currently on 4.3.5. I have been trying to upgrade it to IOS 5 several times since IOS 5 release but keep on getting the following messages:
I press CONTINUE and get:
and MORE INFORMATION gives me http://support.apple.com/kb/TS1275
I cannot find error -35 and I've tried everything that has been suggested. Any help would be appreciated (had no problem with my iPhone 3GS upgrade).
Many thanks in advance!

So you used your own manual back up after updating , and that worked?
Im a bit gun shy to try as i dont want to lose my data

An error occurred while backing up this iPad (-43), can't upgrade to IOS 5

As per title, my XP was just upgraded to iTune 10.5 and the itune music library was also successfully relocated to another drive to make room for the upgrade preparation. According to the pre-upgrade message, my ipad backup just need ~9G space while the space is about 13G. However, there was still system error message as mentioned after 5 minutes of backup. I stopped the upgrade then.
Any idea about error code (-43)? Tks in advance.

So you used your own manual back up after updating , and that worked?
Im a bit gun shy to try as i dont want to lose my data

An error occurred while backing up this iPod (-5000).

*Would you like to continue to update this iPod without backup?*
Continuing without backup will result in the loss of all contents on this iPod.
This is the message I am receiving each time I try to install the iPod/iPhone 2.0 upgrade on my iPod Touch. I upgraded to iTunes 7.7.1.11 and then downloaded the iPod/iPhone 2.0 upgrade. When I go to install it I receive the the above message. Does anyone know how to resolve this problem?
Thanks,
Jim

Hi,
Not sure how to resolve the problem, does it really matter that your iPod will not be backed up? If so, why not back up manually before installation?
I haven't moved from 2.0 to 2.0.1 yet but when I do I am going to remove all content, music, video and apps beforehand. I am hoping this will speed the process as the backup should take less time and give the little sod less excuse to throw a fit.
Good luck,
Dud.

Getting "an error occurred while backing up this iPad (-5000).

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