Getting an error on my mac

Hi guys!
I just got my first mac.It's not new.
This is macbook pro 15
So i get an error sometimes.I don't understand why.Sometimes it's very often.
I copied details.Please help me
Interval Since Last Panic Report:  47007 sec
Panics Since Last Report:          6
Anonymous UUID:                    F753E381-7742-4FEA-AB6B-756DE44E5A69
Sat Mar  9 04:30:57 2013
panic(cpu 3 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xa6a75000 0x0a5480a2, D0, P3/4
Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x838e34a8 : 0x21b837 (0x5dd7fc 0x838e34dc 0x223ce1 0x0)
0x838e34f8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x838e3598 : 0xaef608 (0xd9cd404 0xde05004 0x100 0xae7ba3)
0x838e35e8 : 0xae6601 (0xde05004 0x100 0x838e3618 0x9c4778)
0x838e3618 : 0x16c89a6 (0xde05004 0x100 0x438004ee 0xde05004)
0x838e3758 : 0xb0e2b5 (0xde05004 0xde06004 0x0 0x0)
0x838e3798 : 0x9dde7c (0xde05004 0xde06004 0x0 0x0)
0x838e3838 : 0x9da55b (0x0 0x9 0x0 0x0)
0x838e39e8 : 0x9dbce9 (0x0 0x600d600d 0x703b 0x838e3a18)
0x838e3ab8 : 0xbdc003 (0xc1d0002b 0x1000000 0x838e3b38 0x6cf2c568)
0x838e3af8 : 0xbc021d (0x6cf22000 0x0 0xbfcb58 0x0)
0x838e3b38 : 0xbbf0bf (0x6cf22000 0x1 0x0 0xff)
0x838e3ba8 : 0xbbf1ef (0x6cf22000 0x838e3c18 0x6cf2a684 0x20)
0x838e3c38 : 0xbc9d2a (0x6cf22000 0x6cf2a684 0x20 0x8)
0x838e3c88 : 0xbd1e53 (0x6cf22000 0x838e3e98 0x0 0x2aa1a6)
0x838e3da8 : 0x971ae6 (0x6cf22000 0x1 0x838e3e3a 0x84)
0x838e3e08 : 0x9647c3 (0xdb0e800 0x1 0x838e3e3a 0x84)
0x838e3e78 : 0x965c57 (0xdb0e800 0x4 0x838e3e98 0x2a9d16)
0x838e3ea8 : 0x94e90f (0xdb0e800 0x3 0x400 0xa)
0x838e3ed8 : 0x553ec7 (0xdb0e800 0xdb358c0 0x1 0x2a45c9)
0x838e3f28 : 0x552ea6 (0xdb358c0 0x0 0xd9850dc 0x8)
0x838e3f88 : 0x552eea (0xdab1940 0x0 0xffffffff 0x7becd000)
0x838e3fc8 : 0x2a179c (0xdab1940 0x0 0x10 0xed0df80)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.nvidia.nv50hal(6.4.0)@0x1592000->0x19a6fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
         com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IONDRVSupport(2.2)@0x961000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000
         com.apple.iokit.IONDRVSupport(2.2)@0x961000->0x96dfff
            dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
         com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000->0x960fff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 1633457699096
unloaded kexts:
com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0x142d000, size 0x65536) - last unloaded 159374122106
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.3d0 - last loaded 27667403945
com.apple.filesystems.autofs          2.1.0
com.apple.driver.AGPM          100.12.31
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AppleHDA          2.0.5f14
com.apple.driver.AppleMikeyDriver          2.0.5f14
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.driver.AudioAUUC          1.57
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.driver.AppleIntelHDGraphics          6.4.0
com.apple.driver.AppleIntelHDGraphicsFB          6.4.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.GeForce          6.4.0
com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.driver.AppleLPC          1.5.1
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBCardReader          2.6.1
com.apple.driver.AppleIRController          303.8
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.driver.AppleUSBHub          4.2.4
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AirPortBrcm43224          428.42.4
com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.12
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.DspFuncLib          2.0.5f14
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.0.3
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.0.5f14
com.apple.iokit.IOHDAFamily          2.0.5f14
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.driver.AppleSMC          3.1.0d5
com.apple.nvidia.nv50hal          6.4.0
com.apple.NVDAResman          6.4.0
com.apple.iokit.IONDRVSupport          2.2
com.apple.iokit.IOGraphicsFamily          2.2
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.iokit.IOUSBMassStorageClass          2.6.7
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages          289.1
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK3255GSXF, 298.09 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
USB Device: HP Link-5 micro dongle, 0x03f0  (Hewlett Packard), 0xa407, 0xfa140000 / 6
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000 / 3

You have the mid-2010 model with the faulty NVIDIA GPU - http://support.apple.com/kb/TS4088.
You should be able to take it to an Apple Store or an AASP and have the logic board replaced for free. Just take a print-out of the kernel panic and a copy of the KB article with you.
Good luck,
Clinton

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                dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x92c000
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    com.apple.driver.AppleMCCSControl  1.0.20
    com.apple.driver.AppleHDA        2.0.5f14
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    com.apple.Dont_Steal_Mac_OS_X     7.0.0
    com.apple.driver.AudioIPCDriver         1.1.6
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    com.apple.driver.ACPI_SMC_PlatformPlugin       4.7.0a1
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    com.apple.driver.AppleUSBHub 4.2.4
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    I DO have the latest software updates. This external LaCie hard drive was Mac HFS+ formatted and working previously on OS9.2.2 and I will need to switch it back and forth between the OS 9.2. computer and my new MacMini. Have I any other choice but to reformat? If so which format will allow back and forth usage between OS 9 and OS X?
    Disk Utility Error:
    "Verify and Repair disk “LaCie 500 GB”
    Checking HFS Plus volume.
    Checking Extents Overflow file.
    Checking Catalog file.
    Invalid node structure
    Volume check failed.
    Error: The underlying task reported failure on exit
    1 HFS volume checked
    1 volume could not be repaired because of an error
    Mac Mini1,1   Mac OS X (10.4.5)   2 g ram, SuperDrive, LacieBigDisk external"
    Mac Mini   Mac OS X (10.4.5)   2 gb memory, SuperDrive, Intel DualCore

    Hi Kim, I had a similar (although not exactly the same) experience to yours when I first got my LaCie (which is a d2, 250 GB) and accidentally cut power (with the power button on the HD itself) to the disk while my computer was in sleep mode. Since it was my boot drive, I also got kernel panics, and the only way I was able to get rid of them (and get a working system) was an Erase & Install of OS X. Fortunately, I was able to retrieve all my files, but you seem unable to browse it anymore, I guess that's what you mean when you say it isn't "searchable". Hope you had a good backup solution ...
    What Disk Utility reports - Invalid Node Structure - is exactly the same issue I had, and Disk Utility doesn't seem able to repair it easily. Since you don't seem to use the drive to boot, you can simply reformat it using Disk Utility. I would suggest HFS+, and if you want to boot OS 9, select the "Install OS 9 drivers" option.
    BTW I'm not sure whether you can get a dual-boot OS 9/OS X for Intel system (in case you'd be interested), because booting off an external drive on a Macintel requires the drive to be formatted with the GUID partition scheme, whereas OS 9 porbably only works with Apple's partition scheme.

  • I keep getting an error on my MAC when i try to open any and all JPG FILES.  How do I correct  Adobe Reader could not open 'images rest 12-4.jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent

    Adobe Reader could not open 'images rest 12-4.jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
    that is the message how do i correct this problem

    It sounds like your file associations are messed up and Reader is trying to open your .jpg files. Is this correct?
    If so, you just need to change the associations to choose what application opens them. Here's how: Change File Associations in Mac OS X

  • Can't connect securely because the SSL protocol has been disabled. (Error code: ssl_error_ssl_disabled) Keep getting this error on Firefox 3.6.11 on Mac OS X 10.6.4

    I keep getting this error on my mac notebook. Last time, deleting cert.db fixed it but now I don't even see that file. How should I fix it?

    Fixed by reintalling Firefox.
    In reinstall nothing was loss...

  • HT1199 Itunes does not opens on my computer and i get 2324 error

    Itunes does not opens on my computer and i get 2324 error

    Is this in Mac OS or the Windows 7? If Windows:
    Fix problems with programs that can't be installed or uninstalled

  • When using my new password, I get unknown error and cannot access the app store. help?

    When trying to use my latest password, I get unknown error on my mac air and cannot get accesss to download Lion,
    Ugh, after spending an hour at Genius downloading Leopard so I could come home nad download Lion,
    Help?

    What you are telling me is contradictory information. So you will have to start over and give us proper details. One can not download Leopard for example. Or even Snow Leopard.
    Can you also give me a screen shot showing me this exact error message on your system?

  • Why do I get an error message that my macbook pro will not accept an adobe update

    I have a Mac OS 10.9.1 and flash player version of 12.0. Now all of a sudden after latest download of adobe I get an error message that Mac OS system is not compatible with Adobe Player. Also I can"t print .pdf anymore.

    There are three Airport resets, soft, hard and factory default.  It would probably be beneficial if you tried each one in sequence.  Actually, you could jump to the factory default reset if you don't mind reconfiguring from scratch.

  • I run mac os 10.4.11 and firefox 7 will not open, and I get an error message saying firefox is not supported on this version of mac os. is there a different version I can download? Am I missing something?

    firefox used to work no problem, I updated firefox a few month ago, now firefox will not open and I get the error message as above

    As of Firefox 4.0 and newer one needs both OSX 10.5+ and a Intel Mac.
    The last version to work on a Intel Mac using OSX 10.4.* is Firefox 3.6.*
    http://www.mozilla.org/en-US/firefox/all-older.html
    http://www.mozilla.org/en-US/firefox/7.0/system-requirements/
    http://www.mozilla.org/en-US/firefox/4.0/system-requirements/
    http://www.mozilla.org/en-US/firefox/3.6/system-requirements/

  • I have photoshop C6 on my MAC Pro and want to install it on my new MAC desktop.  I sent the files with AirDrop but photoshop wont open I get an error message that it cant find the Library.  Any thoughts?

    I have photoshop C6 on my MAC Pro and want to install it on my new MAC desktop.  I sent the files with AirDrop but photoshop wont open I get an error message that it cant find the Library.  Any thoughts?

    download the installation files and install using your serial number or adobe id,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to update CS5 on my Mac and I keep getting an error message

    I am trying to update CS5 on my Mac and it continues to say: "  There was an error downloading this update. Please quit and try again later." I have restarted my computer a few times and tried downloading again yet have continued to get the same response. Can anyone help? Here are the updates that are problematic:
      Adobe After Effects CS5 10.0.2 Update
      There was an error downloading this update. Please quit and try again later.
      Adobe Bridge CS5 4.0.5 Update
      There was an error downloading this update. Please quit and try again later.
      Adobe Extension Manager CS5 5.0 Update
      There was an error downloading this update. Please quit and try again later.
      Adobe Illustrator CS5 15.0.2 Update
      There was an error downloading this update. Please quit and try again later.
      Adobe Pixel Bender Toolkit 2.5 Update
      There was an error downloading this update. Please quit and try again later.
      Adobe Premiere Pro CS5 v5.0.4
      There was an error downloading this update. Please quit and try again later.
      Adobe® InDesign® CS5 7.0.4 update
      There was an error downloading this update. Please quit and try again later.
      Dreamweaver CS5 11.0.4 Updater
      There was an error downloading this update. Please quit and try again later.
      Fireworks CS5 11.0.2 Update
      There was an error downloading this update. Please quit and try again later.
      Photoshop 12.0.4 update for Photoshop CS5
      There was an error downloading this update. Please quit and try again later.
      Photoshop Camera Raw 6.7 Update
      There was an error downloading this update. Please quit and try again later.

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • How do install Office: Mac 2011?  I am getting an error message when I go to the page...

    trying to install microsoft office: mac 2011 home and student.  i am directed to a page and when i click on the link I get an error message about security.  i don't have the option anywhere of entering the product key.  not sure what to do. 

    You need to download the installer from Microsoft after you purchase it. Then you will have to run that application and it will request the product key as it goes thru the motions of setting up the product.
    If you're trying to download an illegal version for free, that will explain the security message. The browser would be trying to protect you from yourself.

  • I keep getting error message, "can't open application PACE because PowerPC applications are no longer supported." I've run Clean My Mac and I still get the error.

    I keep getting error message, "can't open application PACE because PowerPC applications are no longer supported." I've run Clean My Mac and I still get the error.

    Use the Finder "Go" menu while holding down the option key to expose your User / Library folder.
    Look in the Application Support folder for PACE items and delete them.

  • How can I set up my Mac Pro so that my wife and I can use our separate iTunes accounts? I keep getting an error message that the computer is already associated with an Apple ID even though the two accounts are associated with separate log ins!

    I'm getting very confused with setting up multiple user accounts on my Mac Pro for my wife and I. We each have a separate iTunes account, and we want to keep our music libraries seaprate. I've set up two user accounts on the Mac Pro and I have my iTunes authorised and logged into my user account on my user account. Under my wifes user account (i.e. a separate log in on the computer) I'm trying to set up her iTunes account, but I can't download or play anything from the cloud - it just says "This computer is already associated with another iTunes Account" and tells me that if I 'transfer' then I won't be able to use the other one for 90 days! This is really annoying as my wife can't access music she has purchased on her iTunes account on the home machine. We're not trying to do anything dodgy, just access our music on our own accounts on separate log ins on the same machine. Does anyone have any suggestions? Thanks!

    Hi Allan, thanks for that. I've already set up a log in for my wife and that is all working fine. The problem is that when she logs in and opens iTunes and trys to associate her library with her iTunes account she gets the error message "This computer is already associated with another iTunes account". Whilst this is true, the computer is associated with my iTunes account under my separate log in, which should have nothing to do with hers. If she transfers the association to her account it will lock me out of my content on my log in for 90 days - I'm trying to work out how to associate each of the log in accounts with a separate iTunes account so we can access our music independently of one another without locking each other out. Hope that makes sense!

  • I keep get an "Error (-50)" message when I log into iTunes on my MAC

    I didn't have this as a problem before, but all of a sudden I cannot log into my iTunes account on my MAC.  When I try to go into Store and then Sign in, I get an "Error (-50)" message.  I have tried going in and changing the parental controls (something I saw elsewhere), but that didn't work.
    I updated both my Mac OS and itunes, but that didn't change anything. I have restarted my computer and even done a hard reset by turning it off.  When I opened iTunes again, before I even did anything, it gave me and "Error (-49)" message. 
    Also, I have some program called Safe-Eyes on my computer as a parental control, and went in and added all the different websites associated with iTunes (per another help page), but that hasn't worked either.
    Because of this, I cannot get any of my songs from iTunes Match, except those that had already been downloaded onto the computer (1/16 of my music library).  Sure I can access them on my iPhone, but now I can't transfer that music onto my Nano.
    One additional note: I saw on the communities the recommendation to delete your iTunes Download file, but I don't appear to have one in my iTunes Media folder. 
    Thanks!

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
    SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

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