Getting an unknown error message when trying to update apps
I can not download or update any apps. My apple ID comes up and wants me to put in my password. Once I put in the password and click enter I get a message that says unknown error with the options try again or cancel. Try again only leads to another box that is the same. Cancel leads to a box that says unknown error only. I have gotten this for 24 hours. What is going on, and how do I fix it???
Try signing out of your account, restart the iPad and then sign in again and see if that works for you.
Settings>Store>Apple ID - tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in again -Settings>Store>Apple ID - sign in.
If that doesn't work either, reset your iPad and see if that helps.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
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Try signing out of your account, restart the iPad and then sign in again and see if that works for you.
Settings>Store>Apple ID - tap your ID and sign out.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in again -Settings>Store>Apple ID - sign in.
If that doesn't work either, reset your iPad and see if that helps.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
Unknown error message when trying to update or download Apps?
Hello! I have had no problems till now, and have been happily downloading and updating for 9 months. Yesterday I received an unknown error message when I tried to update an App on my IPad 2, and have since been unable to update or download. Have tried closing down and restarting, changing password, and usual things. Any good ideas? Does this happen often? Everything is working, I simply can't download from App store. Thank you for any helpful suggestions.
Read my post in this discussion. Signing in and out of the account worked for the OP in that thread.
https://discussions.apple.com/message/17614372#17614372 -
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Today Ive been trying to download multiple apps but keep receiving an "unknown error" message I've tried restarting my iPod but that didn't help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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Does anyone know why I keep gettin an "unknow error" message in pages when I'm trying to export a file to a word doc?
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When I try to update apps on the iPhone, I get an error message that reads "cannot connect to iTunes Store." This happens consistently. Any suggestions? Thanks. . .
You can try connecting via wifi and 3G to see if that makes a difference. Could be a spotty connection.
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I have advised McAfee's product team of the problem and this thread, and they're looking into it now.
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Update to the latest version of iTunes.
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Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
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Cheers, Tom -
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