Getting authorization error message: Required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed.

I have recently purchased this MacBook used and am trying to authorize it on the iTunes Store but even after uninstalling iTunes and re-installing it with a fresh copy I'm getting this error message: "The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed."  And I have no idea of where or how to fix this issue.  Any help or suggestions will be greatly appreciated.  I even tried to deauthorize this computer and got the same error message.  HELP!

I used Terminal to change the permissions on the folder in question.  I followed the instructions in this article:
iTunes: Missing folder or incorrect permissions may prevent authorization
In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one.   I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable.  So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal.  Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal).  I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.)  And it fixed the problem right away.
What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do.  It didn't mention Terminal.  What would really be helpful is if Apple included a link to a page like this in their error message.

Similar Messages

  • I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?

    I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?

    I used Terminal to change the permissions on the folder in question.  I followed the instructions in this article:
    iTunes: Missing folder or incorrect permissions may prevent authorization
    In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one.   I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable.  So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal.  Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal).  I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.)  And it fixed the problem right away.
    What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do.  It didn't mention Terminal.  What would really be helpful is if Apple included a link to a page like this in their error message.

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    Doublechecking. In the course of your troubleshooting to date, have you worked through the instructions from the following document?
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    Doublechecking. In the course of your troubleshooting to date, have you worked through the instructions from the following document?
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    iTunes: Missing folder or incorrect permissions may prevent authorization
    Mac OS X
    Log in to your computer using an administrator account.
    In the Finder, choose Go to Folder from the Go menu.
    Type: "/Users" (without quotes) and click Go.
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    Quit Terminal.
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    Type or copy and paste the following command into the Terminal window:sudo mkdir -p /Users/Shared/
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    On Mac OS X v10.6 or later, type:sudo chmod 1777 /Users/Shared
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