Getting billed, but Illustrator Cloud never worked.

I've been trying to get my issues resolved regarding my purchase of Illustrator Cloud version, but Support didn't know how to resolve the issue and Adobe still is trying to debit my account. I get notices saying that Adobe can't debit my account. What can I do to get Adobe to stop trying to debit my bank account when Adobe Illustrator Cloud never worked for me? Why are they trying to debit my bank account when I could not ever run Illustrator Cloud?
1) I bought Adobe Illustrator the Cloud version
2) I can't get it to work
3) I call Adobe Support they are baffled, but get a trial version running
4) I cancel Illustrator because I don't want the trial version to stop running and for Adobe to continue billing me after the trial has ended. I cancel by tweeting my request to Adobe with #adobe (or something like that). I think this is an odd way to cancel because I'm making my private activity public to anyone, but I do as I'm told in order to cancel my Illustrator Cloud.
5) I give Adobe another chance to clear this up, but they say if I want Illustrator running, I need to resubscribe.
6) I call my bank to make sure Adobe doesn't try to debit my account.
7) I get emails from Adobe Rohit Kumar of Member Services of Customer Care, saying they can't debit my account because my information has changed.

Hi Jane,
Normally there is a "License this software" button at the bottom of the trial mode screen as shown in this doc.
Convert CS6 trials for licensing with Creative Cloud Membership | CCM, CS6
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
-Dave

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If i have a swiss adress & credit card can i get Hebrew enabled creative cloud and work globaly?

if i have a swiss adress & credit card can i get Hebrew enabled creative cloud and work globaly?
also... can i use my CS3 discount for creative cloud?
Thanks.
DAVID.

Hi David,
Products which support Hebrew have to be installed in this language from Adobe Application Manager.
Please see the instructions here:
http://forums.adobe.com/message/4881433#4881433
I believe Photoshop, InDesign, and Illustrator have right to left text support now.
I don't know about your CS3 discount, you can typically upgrade for a CS3 owned product.
-Dave

I have an iPod 4th gen and the bottom part of it doesn't work where the space, .?123, and the go buttons are I droped it yesterday but it started doing this an hour ago I can slide to get in but it's stops working after that someone tell me how I fix this

I have an iPod 4th gen and the bottom part of it doesn't work where the space, .?123, and the go buttons are not working I droped it yesterday but it started doing this an hour ago I can slide to get in but it's stops working after that someone tell me how I fix this

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

ITunes says it needs to upgrade but the download never works. What's wrong?

One day I got on iTunes to put some music on my iPod Nano (one of the older versions), and always before when I plugged it in and came up and said it was plugged in, but then it didn't recognize it! This went on for several months, me never being able to put more music on my iPod.
Finally I got the newest Nano for my birthday and I figured it'd work, but the same problem is going on! I've had the brand new iPod for 3 months and it doesn't have ANY music on it!
It does come up and ask if I want to download a newer version of iTunes, that it needs that one to work right (version 8.2 something I think). I go to download it, it takes a while, and then comes up and says the download was unsuccessful, I've tried about 30 times, and it never works.
What is going on?

Instead of trying to update iTunes +from within iTunes+, go to Apple's page where you can download the iTunes 8.2.1 installation file -- save the file, don't run it direct from the download. Once downloaded to your computer, then run the installation file.
If that does not fix the problem, then remove the following software from your computer (you won't lose your music): iTunes, Quicktime, and something called "Apple Mobile Device Services". Once you remove those programs, then run the iTunes installer file (from above) again. That will install all three of these programs and should fix your problem.

Initial forward in RichFaces app gets 404, but simple JSF app works fine

(I asked about this on the RichFaces forum, but perhaps this isn't a RichFaces issue.)
've just started to look deeply into JSF. I'm deploying some test apps to WebLogic 9.2.2. I have two simple apps I'm testing. One is a plain JSF app, and the other is the "echo" RichFaces app.
When I go to the URL for the plain JSF app, the "index.jsp" successfully forwards to the main page, and it shows up.
When I go to the URL for the RichFaces "echo" app, I immediately get a 404.
I added some debug, so I know that it executes my "index.jsp". I also set a breakpoint in org.ajax4jsf.webapp.BaseFilter.doFilter(), and I see it hit that. I also added a debugging lifecycle listener.
So, with this debug enabled, I get this:
[DEBUG] BaseFilter - Filter start request processing at 12/31/07 12:05 PM for uri: /AjaxEcho/faces/echo.jsp
[DEBUG] BaseFilter - Filter request output to XML
BeforePhase: RESTORE_VIEW 1
AfterPhase: RESTORE_VIEW 1
BeforePhase: RENDER_RESPONSE 6
AfterPhase: RENDER_RESPONSE 6
[DEBUG] BaseFilter - Finished request processing total time 31ms for uri: /AjaxEcho/faces/echo.jsp
As that didn't tell me anything, I enabled debug for "com.sun.faces" and "org.ajax4jsf", which produced the output following this. I still don't see any obvious clues here.
[DEBUG] BaseFilter - Filter start request processing at 12/31/07 1:57 PM for uri: /AjaxEcho/faces/echo.jsp
[DEBUG] BaseFilter - Filter request output to XML
[DEBUG] BaseXMLFilter - XML filter service start processing request
[DEBUG] LifecycleImpl - execute(com.sun.faces.context.FacesContextImpl@1539b09)
[DEBUG] AjaxPhaseListener - Process before phase RESTORE_VIEW 1
[DEBUG] InitPhaseListener - Perform additional framework initialization on first request
BeforePhase: RESTORE_VIEW 1
[DEBUG] RestoreViewPhase - Entering RestoreViewPhase
[DEBUG] ViewHandlerImpl - URL pattern of the FacesServlet executing the current request /faces
[DEBUG] AjaxStateManager - Can't restore view state : no saved view states in se ssion
[DEBUG] AjaxViewHandler - Detect session expiration in AJAX request - view don't restored for a viewId /echo.jsp
[DEBUG] RestoreViewPhase - New request: creating a view for /echo.jsp
[DEBUG] ViewHandlerImpl - Created new view for /echo.jsp
[DEBUG] ViewHandlerImpl - Locale for this view as determined by calculateLocale en
[DEBUG] ViewHandlerImpl - RenderKitId for this view as determined by calculateRenderKitId HTML_BASIC
[DEBUG] RestoreViewPhase - Exiting RestoreViewPhase
AfterPhase: RESTORE_VIEW 1
[DEBUG] InitPhaseListener - Remove init phase listener from factories
[DEBUG] LifecycleImpl - removePhaseListener(ANY 0,org.ajax4jsf.event.InitPhaseListener@b61de0
[DEBUG] AjaxPhaseListener - Process after phase RESTORE_VIEW 1
[DEBUG] LifecycleImpl - Skipping rest of execute() because of a reload
[DEBUG] LifecycleImpl - render(com.sun.faces.context.FacesContextImpl@1539b09)
[DEBUG] AjaxPhaseListener - Process before phase RENDER_RESPONSE 6
[DEBUG] AjaxPhaseListener - PhaseListener enter Before RenderView Phase with ViewId /echo.jsp and RenderKitId HTML_BASIC
BeforePhase: RENDER_RESPONSE 6
[DEBUG] RenderResponsePhase - Entering RenderResponsePhase
[DEBUG] RenderResponsePhase - About to render view /echo.jsp
[DEBUG] ViewHandlerImpl - About to render view /echo.jsp
[DEBUG] ViewHandlerImpl - URL pattern of the FacesServlet executing the current request /faces
[DEBUG] ViewHandlerImpl - Found no URL patterns mapping to FacesServlet
[DEBUG] AjaxContext - Process component tree for collect used scripts and styles
[DEBUG] InternetResourceBuilder - Return instance of internet resource builder org.ajax4jsf.resource.ResourceBuilderImpl@1011211
[DEBUG] RenderResponsePhase - Exiting RenderResponsePhase
AfterPhase: RENDER_RESPONSE 6
[DEBUG] AjaxPhaseListener - Process after phase RENDER_RESPONSE 6
[DEBUG] BaseXMLFilter - create HTML/XML parser for content type: null
[DEBUG] BaseXMLFilter - Parser not have support for the such content type, send response as-is
[DEBUG] BaseFilter - Finished request processing total time 17721ms for uri: /AjaxEcho/faces/echo.jsp

I got this working, but it sure seems odd to me. In the working JSF app, I didn't notice that the forward from "index.jsp" references "/faces/main.jsp", even though "main.jsp" is in the root of the app. I changed my RichFaces app to do the same, so it references the "fake" root directory of "/faces". Now it works fine, it's just odd looking. I didn't notice this being called out in the JSF book (Complete Reference).

HT5675 i need java 1.6 to get ,m,inecraft but it wont ever work please help?

i need java 1.6 to get minecraft but it wont ever work someone please help me!

Hello,
What version of Mac OS X are you running on your iBook?
Also check what version of java is currently installed by doing the following,
Open Terminal, type in java -version then press Enter. Then retrieve the current java version, in this example being 1.6.0_24

Online number has never worked

I have just had a reminder that my online number is about to expire, but it has never worked. When I dial it, it connects for a nano-second, and then immediately I get the disconnected beeps.
I wondered if it was my phone supplie preventing the number being used? (They don't weant me to circumnavigate their service?).
I won't be renewing the subscription as i cannot use the phone number

First check your privacy settings are set to ''Allow calls from anyone''.Then change them to "Allow SkypeIn calls from Only people from my Contacts List".Save and wait for 5 minutes.Log out from your Skype account and log back in. Change settings back to "Allow calls from Anyone". Save and wait for 5 minutes.Log out from your Skype account and log back in.
If the above does not work, please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

I cant acces the itunes store. everytime i try it just say accessing itunes store for days and I've tried fixing it but it just wont work :(

someone please help me.. I have windows and every time I try to acces the store just come up with the loading bar but it never loads. Ive followed several instructions but they have never worked either.

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

It is asking me for a password when I want to update my ipad, it has never done this before. I thought it ment my Apple ID but it didn't work and my ipad is now disabled. What should I do ? Is there a way of getting my password sent to me ?

It is asking me for a password when I want to update my ipad, it has never done this before. I thought it ment my Apple ID but it didn't work and my ipad is now disabled. What should I do ? Is there a way of getting my password sent to me ?

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?

Recently got a new computer and downloaded iTunes. All of my music has downloaded from the cloud witht the exception of one song. I have tried transferring from my phone, but it won't work. How do I get it back without having to download again?
Thanks.

If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
If you do have access... See Here...
iTunes: How to move your music to a new computer
Or...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

Google calendar is getting the error "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I have tried disabling cookies, clearing cookies and cache but that didn't work.

Google calendar is getting the error "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I have tried disabling cookies, clearing cookies and cache but that didn't work.

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
* http://kb.mozillazine.org/The_page_is_not_redirecting_properly

I get the message 'There was an error in the App Store. Please try again later. (100)', every time when try to buy a software, i changed my billing info but it didn't work, what can i do?

I get the message 'There was an error in the App Store. Please try again later. (100)', every time when try to buy a software, i changed my billing info but it didn't work, what can i do?

Try here > Mac App Store: "An unknown error occurred (100)" when purchasing

Getting billed, but Illustrator Cloud never worked.

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