Getting BSOD error message and PC restarting upon startup...

Question

Can someone help me in resolving my PC problem please?
2 days ago, I started getting a BSOD with a message that popped up so fast, I couldn't read it. It then asked me how I wanted to start Windows, and I pick normally. It takes an extremely long time to start up, but it does start. It then seems to function
OK. I shutdown normally and the next time I turn my pc on, got the same thing.
I have not installed any new software except for the Windows updates. My pc is approximately 2 years old, they usually last 5 years for me. No new hardware. Today I opened it up, cleaned it out and reseated the RAM.
I have run the SMART utility at the command prompt to check the hd and it tells me OK OK.
Upon shutting down tonight, and on the next startup, I will have the pc run the memory test.
I was able to find this:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033
Additional information about the problem:
  BCCode: fc
  BCP1: FFFFF8A006D24920
  BCP2: E2400001EAD0A963
  BCP3: FFFFF8800378C5B0
  BCP4: 0000000000000002
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
What does this mean? It looks to me like locations in the RAM, but I'm not sure. Could this mean my RAM has gone bad?
I have tried to report/check for solutions, but it keeps asking me to send more information, and when I try to send it, it tells me there is a problem with the Windows Error Reporting system.
I don't see any problems that need fixing in my Action Center.
I did scan for malware using Malware bytes and found 1 item which I then cleaned out. I have re-scanned several times and have come up clean.
Can anyone point me in the right direction to solving this problem please?
Thank You!

Answer 1

Hi,
The dump file can not be opened directly, we need to use a debugger tool to open and analyze the file, we usually use WinDbg, you can get it from the MSDN website, to analyze the file, you can find many WinDbg related articles in the msdn websites
if you're interested with it.
http://msdn.microsoft.com/en-us/library/windows/hardware/ff551063(v=vs.85).aspx
If you have problems analzing the file, please upload the latest dump file to OneDrive, then share the download link with us.
http://windows.microsoft.com/en-in/onedrive/share-file-folder
Yolanda Zhu
TechNet Community Support