Getting "cannot be saved error" in Adobe XI

Hi. I'm trying to edit, save and resend a file from an email using Adobe XI Standard. When I attempt to do this, I get a save error.
"The document cannot be saved. The file maybe read-only or another user may have it open. Please save the document with a different name or in a different folder."
When I save the file, the permissions change and I don't get this error. Does anyone have any ideas?
Thank you.

It's Adobe XI Standard 11.0.2.
The user who is trying to edit the file fromm the E-mail and then send it back is using Win 7 64 bit, Adobe 11.0.2. The user who does not have any problems is using Windows 7, Adobe 9.
Thank you

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