Getting:  "cannot get mail the connection to the server failed"

I have been getting this message -
"cannot get mail the connection to the server failed"
for about a week now. iPhone is 3G,16GB, version 2.1.
When I try to connect to my companies Exchange server.
Was working great. Then all of a sudden this happened.
I have tried from both the 3G Network, companies internal wireless, and my wireless at home, all with same result.
I have several friends who have the same phone and they reported getting the same thing, but theres is more extensive... not able to get to Gmail accounts either...
I have done some research on this, and find that others are getting the errors as well, seems to coinside with some update, I checked with our exchange admin and they have made no changes to the Exchange servers.
We also tried to delete the accounts from the phones, and recreate, no change, still same error.
Anyone know why this is doing this?

We ran windows updates on the mail server a weekend or so before this problem on the 28th. One of the updates was a DNS fix that expanded the dynamic port range dns is using. Problem was, in it’s infinite wisdom, MS allowed this range change to include 2883, the AUTD or active sync port. So we had to do a registry change to exclude the port for Active sync only. Here’s the KB article:
http://support.microsoft.com/kb/956189

Similar Messages

  • When try to get mail it says "cannot get mail, the connection to the server failed, how to fix?

    when try to get mail it says "canot get mail, the connection to ther server failed", how do I fix this issue?

    Check your username, password and account settings for that email account.
    If they all look right, then try deleting the account, and re-adding it.

  • Getting "Cannot Send Mail - One of the Recipient  Addresses was Invalid"

    Mail was working fine under version 1. Upgraded my original iPhone to version 2 and couldn't send emails. Get "CANNOT SEND MAIL. ONE OF THE RECIPIENT ADDRESSES WAS INVALID. OK" message whenever I attempt to respond to an incoming email or when sending a new email. Sometimes "Sending" progress bar goes all the way to the end, but I still get this error message and mail is NOT sent. This is still the case after I upgraded to 2.02 HELP!

    I have since removed the email account and added it again. I tried this several times and came to the realization that the Apple iPhone software was not setting the account up properly. I saved the account even though I was warned by the software that it was not working properly. I then went ahead and carefully edited all the settings and made sure that they matched EXACTLY with those in MS Outlook. I also set Authentication to Password on both incoming at outgoing servers.
    I finally got it working. What a pain!!

  • Connection to hotmail server failed

    Both my iPhone 5 and iPad when retrieving email state the connection to hotmail server failed, even with wifi. Ale to access via safari though. Any ideas?

    Hotmail was having mobile server issues yesterday, they might still be having problems.

  • I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying.

    I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail  The connection to the server failed.  I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this?  -Stu

    Hi StuNYC,
    Welcome to Apple Support Communities.
    It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that  cause an alert like that to appear in when starting the Mail app.
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    I hope this helps.
    -Jason

  • My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same ?

    My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .

    Hello there, Badboymbc.
    The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/TS3899
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI

    I have been receiving the message ' Cannot get mail. The connection to the server failed' but I am connected to WIFI.  I have also been receiving  'Cannot send mail, an error occurred while delivering this message.

        Hmm, that's odd JeanEB. The error message referts to the connection to your email server not to cellular data or connection to wi-fi. Go to Settings>Mail, Contacts, Calendars> Select your account and type in your password again. If this doesn't resolve it, delete/re-add the email account.
    AdaS_VZW
    Follow us on Twitter at @VZWSupport 

  • HT2480 Ipad mini - exchange email stopped working randomly  Error: "Cannot get mail. The connection to the server failed."

    I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
    I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.

    Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
    http://www.pcmag.com/article2/0,2817,2413283,00.asp
    What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
    Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
    To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
    I hope this helps.

  • On my hotmail email, a sign comes up saying *cannot get mail* the connection to the server failed

    i have a new itouch and have hotmail as my email account, today 21stn july 2012, when i went onto my mail account, a sign saying the following
    cannot get mail the connection to the server failed, what do i do now as i am not receiving any emails and my junk box is missing ?

    Hi kristafromne!
    I have an article here that I believe will help you with this issue. This article is about troubleshooting email accounts on your iPhone and can be found here:
    iOS: Unable to send or receive email
    http://support.apple.com/kb/ts3899
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • Cannot Get Mail - The connection to the server failed. iPhone 3GS & Hotmail

    I've got an iPhone 3GS and I'm using Hotmail.
    I'm geting the same error message over and over - "Cannot Get Mail - The connection to the server failed.". Out of the blue it started on my phone, but then the email worked again for a day after, and then quit working again. I've tried deleting and adding it as a new account. I tried to go back to what might have in-part caused the problem, and the only thing I had done over the weekend was to turn iCloud on and start backing up to it, but the e-mail did work after that for a couple days. I've tried a couple different Hotmail accounts to see if it was a corrupt e-mail in one account, but both accounts give me the same "Cannot Get Mail" response. Creating the "TEMP" folder on Hotmail and moving e-mails there did not work.
    Could anyone spell out in layman's (non-IT) terms what I might be able to try?

    Who is the provider? Do you have two-step verification turned on? Did they change something on their end?

  • Ihave an iphone 5.  Everytime i click on my hotmail icon is says...cannot get mail.  The connection to the server failed.  i hit ok and then it downloads my messages.  Also at the bottom the updated date is saying that it is june 4 not june 9th

    I have an iphone 5.  Everytime i click on my hotmail icon is says...cannot get mail.  The connection to the server failed.   I have to hit ok a couple of times and then it downloads my messages.  Also at the bottom the updated date is saying that it is june 4 not june 9th

    i would suggest deleting and readding the mail account in settings > mail contacts calendars

  • Is anyone getting this message when trying to access Yahoo Email?  "Cannot Get Mail, The connection to the server failed?"

    Is anyone getting this message when trying to access Yahoo Email?  "Cannot Get Mail, The connection to the server failed?"

    I have Yahoo mail (POP) account.  Mine is working fine at present.  I do occasionally get asked for password while sending mail.  I have had your issue in the past and it usually clears up in a few hours.  Sometimes I sign out and then back in and it starts working again.

  • What does Cannot get mail The connection to the server failed mean?

    How can I access my mail - when I try a messages stating 'Cannot get mail - The connection to the server failed'
    I dont know what to do!

    Usually there is not a password, SSL is set wrong, the server name is wrong, or the Port is wrong.
    Go toSettings > Mail, Contacts,Calendars, then the Mail Account and see if the Incoming Server is some form of STP server specified, then that a password is set, and the if that is all correct go to Advanced and see how SSL is set.

  • TS3899 Hi my nan keeps Getting an error message of cannot get mail the connection to the server failed.... Can any one tell me what this means please

    Hi my nan keeps Getting an error message of cannot get mail the connection to the server failed.... Can any one tell me what this means please

    I too am getting this message. I have been using my iPad for two years with no problems but a couple of days ago I starting having this problem intermittently. I have restarted the iPad when that did not work I deleted the account and reloaded it. Nothing seems to work. I was having the same problem on my iPhone but that seems to be OK today. Any other ideas?

  • HT201320 I am getting a "cannot get mail" "the connection to the server failed" message, how can I get my emails again?

    I am getting a "cannot get mail" "the connection to the server failed" message, how can I get my emails again?

    Hi DVfromca,
    If you are having issues receiving email on your iPhone, you may find the following article helpful:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Regards,
    - Brenden

  • TS3899 I am unable to get mail, I am getting an error message that says cannot get mail, the connection to the server failed.

    I am unable to send or receive mail.  I am getting an error message that says, cannot get mail, the connection to the server failed

    Hotmail IS having problems:
    http://bostinno.streetwise.co/2013/08/15/hotmail-outage-hotmail-is-down-for-user s-still-photos/
    http://www.engadget.com/2013/08/14/outlook-outage/
    http://www.infoworld.com/d/applications/microsofts-skydrive-outlookcom-are-down- some-users-224940
    http://mashable.com/2013/08/14/outlook-down/
    http://techcrunch.com/2013/08/14/microsoft-acknowledges-outlook-com-messenger-sk ydrive-outages/

Maybe you are looking for

  • Can I move the Lightroom Catalog from one location to another?

    Lightroom by default, places the Lightroom Catalog in the Pictures folder on my PC. My image library though, is located on an external hard drive. I've read that it is better to have the Catalog at the same location to avoid disconnected images, whic

  • Adobe Acrobat X Unattended Install not working

    I created and Windows bundle to install Acrobat X via a custom msi and I removed the "qn" switch. I used the Acrobat customizer to customize the install, to include unattended install but show progress bar and prompt for reboot. If I run the file on

  • Time on the client machine

    Hi, Thanks for reading my post in advance. I am working on this code to read the time on the client machine which could be locations outside the USA also. Is there a way I can code so that I can get what the time running on the client machine. I did

  • Tweetie 2

    I see that in the App Store what used to be Tweetie is now Tweetie 2 with a small price tag of $2.99 That's not alot but why not an upgrade for Tweetie? It is a great APP but I'm worried this may become the norm for makers of great apps; don't upgrad

  • Address Book text file import

    I'm trying to import contacts from MS Outlook 2002 to my address book via a csv text file. Apple Help says to make sure that csv files do not contain line brakes, but it doesn't say what is supposed to separate lines (i.e. contacts) in the file. Any