Getting Configuration Error 16 when trying to install Elements 12

Also, it won't accept my Adobe password, just used to get here, and to get the installer for Elements 12 in the first place!

start here, http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

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  • Getting these errors when trying to install elements 11 on my mac osx

    WARNING: DW066: OS requirements not met for {FA19351D-E98C-48C1-B5E1-0C8C42B5E11C}
    WARNING: DW066: OS requirements not met for {F7FD5B5C-CE79-4657-AEB7-B0EE4626C912}
    WARNING: DW031: Payload:{F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 has been updated and has been selected for repair. The patch {0449467E-102A-4514-9F4D-91BCEE129390} Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All 7.1.0.0 will be uninstalled now.
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    ----------- Payload: {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 -----------
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    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
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    ERROR: DW050:  - Adobe Photoshop Elements 11: Failed due to Language Pack installation failure

    Casey2013
    The Staff reply was at best curt and less than helpful
    I'm also ripping out my har having bought the Elements 11 combined pack and no matter how I try to install (disk, internet download etc. it always errors out e.g.
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 13 error(s), 10 warning(s)
    ----------- Payload: {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 -----------
    ERROR: DW030: Custom Action for payload {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 returned error. Failing this payload.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Premiere Elements 11: Failed due to Language Pack installation failure
    ERROR: DW050:  - Smartsound1 E11: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 11: Install failed
    ERROR: DW050:  - Elements 11 Organizer: Failed due to Language Pack installation failure
    ERROR: DW050:  - Elements 11 Organizer_AdobeElements11Organizer_en_US: Install failed
    ERROR: DW050:  - AdobeTypeSupport CS5: Install failed
    ERROR: DW050:  - Smartsound3 E11: Install failed
    ERROR: DW050:  - Smartsound2 E11: Install failed
    ERROR: DW050:  - Elements Common Frameworks 11: Install failed
    ERROR: DW050:  - AdobeCMaps CS5: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 11_LangPacken_US: Install failed
    This is my MacBook Air spec, which I believe exceeds the min requirements
    Mac OS X Lion 10.7.5 (11G63)
    Hardware
      Model Name:          MacBook Air
      Model Identifier:          MacBookAir4,2
      Processor Name:          Intel Core i5
      Processor Speed:          1.7 GHz
      Number of Processors:          1
      Total Number of Cores:          2
      L2 Cache (per Core):          256 KB
      L3 Cache:          3 MB
      Memory:          4 GB
    Hopefully we will get some added value support

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               CSyCurrentProcessEnvironmentImpl::setUser()
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    TRACE      2010-06-01 11:59:43.557 [iaxxgenimp.cpp:1255]
               CGuiEngineImp::acceptAnswerForBlockingRequest
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    WARNING[E] 2013-06-26 20:10:20.152
    MUT-03025  Caught ESyException in Modulecall: ESAPinstException: error text undefined.
    ERROR 2013-06-26 20:10:20.152
    FCO-00011  The step setDefaults with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_GetSidNoProfiles|ind|ind|ind|ind|2|0|NW_getDBInfo|ind|ind|ind|ind|2|0|NW_getDBInfoGeneric|ind|ind|ind|ind|2|0|setDefaults was executed with status ERROR .

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    B Noir,
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  • Why am I getting an error when trying to install?

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  • Getting exit code 7 when trying to install elements 11

    Hi im just wondering why im getting this error when trying to install on my mac book?
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 22 error(s), 2 warning(s)
    ----------- Payload: {F6F5021E-0548-43C1-82CC-C5C7A6906585} Camera Profiles Installer 7.0.0.0 -----------
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    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 11/Adobe Photoshop Elements 11"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 11"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Camera Profiles Installer_7.1_ElementsCameraRawProfile7.0All: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - Adobe Photoshop Elements 11_AdobePhotoshopElements11_en_US: Install failed
    ERROR: DW050:  - Adobe Photoshop Elements 11: Failed due to Language Pack installation failure

    Hi Amyeperkins,
    Welcome to Adobe Forums.
    Please refer to the below article
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    For troubleshooting specific to Photoshop Elements refer to this one.
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html
    Thanks

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