Getting conversion PDF to MSWord? paid subscription but did not get activation - What to do?

I paid the subscription price of $19.95 to enable conversion of an Adobe PDF file to MS Word.  But it never shows up as active in the Tools list.  How do I get Adobe to retrieve and activate?  I do not see any e-mail way to contact customer support.

Which service exactly did you sign up for?  If you go to My Adobe at http://www.adobe.com/ you can select My Subscriptions and Services to see what you have signed up for.

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