Getting Creative Cloud Desktop back

My Creative Cloud Desktop App stopped working. After trying to reinstall I realize that it will not work. How can I be re-download CC Desktop? I can not download any other programs onto my computer including the Desktop App itself.

Machaley do you receive any specific error messages when you attempt to install the Creative Cloud Desktop application?  I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

Similar Messages

  • I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)

    Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)

    rickh143
    Are you on Windows computer, if yes.
    End All Adobe background processes from task manager and then try to update , processes like Acrotray
    You may also refer
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Getting Creative Cloud Programs back

    I purchased 12 month subscription to creative cloud, my computer was set back to factory settings, I have 6 months left with creative cloud, how do I get my programs back?C

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I can't get Creative Cloud Desktop installed on my new iMac

    I bought a new iMac. It's running Mac OS X 10.9.2.
    1. I backed up everything on the old mac.
    2. I uninstalled all Adobe Creative Cloud apps on the old mac.
    3. I used Apple Migration Assistant to transfer all data from the old mac to the new mac.
    4. I downloaded and installed Adobe Creative Cloud Desktop on the new mac.
    5. I clicked on the Adobe Creative Cloud Desktop icon at the top of the screen. (upper right)
    6. A window popped open, save "Creative Cloud" written on a black ground, then were nothing in the window. The window is blank. I wasn't asked to accept the terms of use. There is no "home", "apps", "files", "fonts" "behance" options. There's nothing.
    Everything other time I've installed Creative Cloud Desktop, the first question is to accept the terms of use. In this case, there was nothing - just an empty window. Also, the Adobe Creative Cloud Desktop icon at the top of the screen is light grey. It turns black after the user accepts the terms of use. The icon at the top of my screen is always light grey.
    What can I do to fix this?

    Ok, got it. What did I do?
    # Uninstall Adobe Cloud Application
    # Delete the folders
    - Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE
    - Mac OS: /Library/Application Support/Adobe/AAMUpdater
    - Mac OS: /Library/Application Support/Adobe/AAMUpdaterInventory
    - Mac OS: /Library/Application Support/Adobe/OOBE
    # started Photoshop, an error comes up and I reinstalled the Adobe Application Manager
    # installed the Adobe Cloud Application
    # restarted the mac
    Adobe CC up and running

  • Creative Cloud Desktop frozen/spinning wheel after updated version April 22,2015; Adobe Application Manager won't sign in either - Mac OSX Yosemite 10.10.3

    I cannot update any apps via Creative Cloud Desktop Application just prior to nor after the April 2015 updated.
    I've tried everything listed in support forums, including:
    uninstallation
    removal of the AAMUpdater and OOBE folders in both the user and system libraries
    use of the Creative Cloud Cleaner Tool
    enabling the root user and cleaning everything out there and reinstallation from the root account
    and reinstallation of both the Application Manager as well as Creative Cloud Desktop...multiple times.
    I've also tried out the instructions to uninstall Java and reinstall the latest version of Java.  I have looked through every iteration of these issues on several support forums, and tried everything that has supposedly "worked" to get Creative Cloud Desktop back up and running.
    I am on Mac OSX Yosemite 10.10.3.
    I also can't sign in via the Application Manager, with message that I am not connected to the internet.  I can launch the versions of Photoshop CC 2014, Illustrator CC 2014, Lightroom 5, etc., but when I try to sign in to any of those applications, the Adobe Application Manager launches, asking for a sign in, and then won't connect...no matter what.  I have tried doing this from the root account with the firewall temporarily disabled as well.  I do not have internet connection problems whatsoever, and all other applications, browsers, etc., can reach all aspects of the internet just fine.
    The most peculiar thing: I have another Creative Cloud installation on my MacBook Pro with the same version of Yosemite, and everything is loading and working just fine, with all the latest updates.  Duplicate installation for my laptop, and yet my iMac with the same installation won't work at all.

    Thanks for the suggestion.
    I've attempted to repair permissions the usual way, as well as through a complete cleanup via Onyx.  Still no dice.
    Creative Cloud Desktop was working previously, for quite a few months (with the occasional "can't connect" and inability to load the App Update panel, which seems to plague the software constantly anyway...but at least it worked intermittently) well after I installed Yosemite.
    This is a more recent issue...just a few days ago...before installing the update, as well as after.

  • Creative Cloud Desktop will not install

    I'm using a 2009 iMac running Yosemite. I've tried a lot of methods I've seen in the forums here (renaming OOBE, restarting, Application Manager, etc) and cannot get through the creative cloud desktop installer without it simply stopping and disappearing at around 50% completion. Application manager 'fails to initialize' so I cannot go that route either.
    I'm stuck.. I'd really like to get creative cloud desktop again. Please help!

    Hi Snas,
    Please download the Creative cloud desktop application from the help document below:
    Creative Cloud Help | Creative Cloud for desktop
    Regards,
    Sheena

  • OS X Mavericks: Creative Cloud desktop app blank [was:Sorry....so quick]

    My problem..
    No Icons in CC desktop dialog..
    HELP

    Q. Do I need to deactivate creative cloud before formatting the disc, and if so, how?
    A. Yes, you need to deactivate otherwise it will be counted as one activation, to deactivate, follow Activation & Deactivation Help
    Q. Where can I get Creative Cloud Desktop APP to install Photoshop and Lightroom and other aplications (download link for MAC).
    a. To reinstall follow Creative Cloud Help | Install, update, or uninstall apps
    Q.What is the procedure in this case (when I format the disk and re-install the programs on the same computer).
    A. First you need to deactivate, reformat & reinstall.
    Regards
    Rajshree

  • Reinstal OS.X and creative cloud desktop app

    Hello.
    I decided that I re-installed a new OS.X Yosemite so I will completely formatted the disk (because of some problems I have). Now I have Maverick on MacBook pro retina.
    Do I need to deactivate creative claude before formatting the disc, and if so, how?
    Where can I get Creative Cloud Desktop APP to install Photoshop and Lightroom and other aplications (download link for MAC).
    What is the procedure in this case (when I format the disk and re-install the programs on the same computer).
    Thanks in advance.
    Best regards,
    Tomaz

    Q. Do I need to deactivate creative cloud before formatting the disc, and if so, how?
    A. Yes, you need to deactivate otherwise it will be counted as one activation, to deactivate, follow Activation & Deactivation Help
    Q. Where can I get Creative Cloud Desktop APP to install Photoshop and Lightroom and other aplications (download link for MAC).
    a. To reinstall follow Creative Cloud Help | Install, update, or uninstall apps
    Q.What is the procedure in this case (when I format the disk and re-install the programs on the same computer).
    A. First you need to deactivate, reformat & reinstall.
    Regards
    Rajshree

  • Every time I try to update the creative cloud desktop I lose my taskbar etc - have to restart windows explorer to get that back, but I cannot update the desktop app

    Every time I launch the creative cloud desktop app it says I need to update.  When I follow the prompts to update I lose my taskbar, etc on my windows 7 machine.  I then have to restart windows explorer to get the desktop back, but the app still now says I have to update.  Circular problem - please help.

    Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html
    or
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Desktop update error A12E1 - getting really tired of this...

    So I've bought CS6 a while ago and up until there was the Application Manager used for updates everything was fine.
    Since you decided to force me to use Creative Cloud for updates it's became really annoying.
    Every time  there is an update for one of my Adobe Products there is also an update for Creative Cloud Desktop. And it seems to be impossible to install it.
    It doesn't matter if I try to update the existing Installation or Download fresh Setup-Files. It doesn't work.
    If I try to update, it's initialised, downloaded and then it throws Error-Code A12E1.
    If I try to install a freshly downloaded Setup-File of CC Desktop it's the same, just with Error-Code 50.
    So here is what I've tried already:
    Updating with disabled Security Suite
    Try again in SafeBoot
    Uninstall CC Desktop an reinstall a fresh Download
    Installing freshly downloaded files with disabled Security Suite
    Try this again in SafeBoot
    Download the CC Cleaner tools to get rid of the old Installation before I can install it again, which then does the trick.
    As I said EVERY TIME.
    What is supposed to be a 5 Minute update in background gets to be an hour of rebooting, uninstalling, cleaning an reinstalling.
    I'm running a 64Bit Windows 8.1 Pro.
    If anyone knows how to fix this, please give me a hint. I'm all out of Ideas.
    *EDIT*
    I've postet this after I got the initial Error-Message, thinking that using the Cleaner Tool would help this time again. But there I was wrong! Very Wrong!
    I'm seriously disappointed when I think about how much money I've spend on this Software...
    After Using the Cleaner Tool (which completed without errors) I couldn't install CC Desktop again, because it was just throwing Error-Code 50 again and again.
    All attempts to fix this were unsuccessful. Errorlogs were NOT created. The last Error-Log I could find was from the last update back in march.
    After a while of google search I found an old post from November from someone with similar problems.
    Solution:
    Uninstalling CC Desktop
    running the cleaner tool
    reboot
    download CC Desktop setup files
    set the compatibility to Windows XP Service Pack 3
    try to install with administrative rights, wait for Error-Message that something is missing and you have to redownload the setup-files
    undo the compatibility-settings and run the Setup with administrative rights again
    Now it worked.
    I'm seriously interested in what kind of update this is, that it is resolved by setting the compatibility to Windows XP SP3...
    Especialliy, since Creative Cloud was promised to make my whole workflow "joined" and therefore easier.

    Hi nilstissen,
    Please try the steps suggested in the given link below for the update issues:-
    http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad%20products%20and%20updates
    Let us know if further assistance requires.
    Sarika

  • Trying to install Creative Cloud Desktop on windows 8.1, I've tried everything. Cloud Cleaner, removed all Adobe products from computer, ran in Administrator Deleted everything still get error code 1

    I've tried everything. Cloud Cleaner, removed all Adobe products from computer, ran in Administrator Deleted everything still get error code 1 noting in all the troubleshoots have helped.

    Error Code 1: "Failed to install" | Creative Cloud Desktop :
    https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it

    When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date.  It was last updated in May but you have a new update today and it will not update.  I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program.  So I uninstalled the CC desktop.  Then when I open Muse it says I need the CC desktop to help with the update.  So I get stopped either way.  Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things.  Please advise.

    All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
    Are you on Windows or Mac? What OS version?

  • Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

    I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

    You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
    Thanks,
    Vikas

  • I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

    I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

    uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

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