Getting Creative Cloud Programs back

I purchased 12 month subscription to creative cloud, my computer was set back to factory settings, I have 6 months left with creative cloud, how do I get my programs back?C

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

Getting Creative Cloud Desktop back

My Creative Cloud Desktop App stopped working. After trying to reinstall I realize that it will not work. How can I be re-download CC Desktop? I can not download any other programs onto my computer including the Desktop App itself.

Machaley do you receive any specific error messages when you attempt to install the Creative Cloud Desktop application? I would recommend utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

I want to start using the creative cloud programs but it has forced me to "start a trial" and looks like I need a redemption code to "license" the products on my computer for the next year. Where do I find or get this redemption code?

I want to start using the creative cloud programs but it has forced me to "start a trial" and looks like I need a redemption code to "license" the products on my computer for the next year. Where do I find or get this redemption code?

If you bought your subscription direct from Adobe, you should not need any codes, only your Adobe ID and password
-Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing
If you bought your subscription from some other vendor, ask that vendor for help
-Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier

Hello Adobe team. I am trying to delete my creative cloud program since about 2 months. I want to delete this because I don't need it anymore. STOOOP IT AS SOON AS POSSIBLE.

I'm sorry but nothing from this you just sent me works...The linke form adobe support to chancel takes me over and over to the same page, and the only thing they do is tell me to write my problem down in a chat for questions...the link with the phone was pretty good but nobody picks up....I really don't know what to do anymore....i've tried everything and nothing happens..im just paying more and more....
John T Smith <[email protected]> schrieb am 23:38 Sonntag, 22.März 2015:
Hello Adobe team.¨, Hello Adobe team. I am trying to delete my creative cloud program since about 2month but i'll get no answer. Please delete my account because I don't need it anymore. please do it as soon as possible. greetings Timea-Luana Panier
created by John T Smith in Adobe Creative Cloud - View the full discussionThis is an open forum, not Adobe support... You need Adobe support to cancel a subscription-start here https://forums.adobe.com/thread/1703848-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html--and two links which may provide more details, if the above links don't help you-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html-http: //helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7328961#7328961 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7328961#7328961 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I cannot get Creative Cloud to update the applications I have installed. How can I get CC to update them?

I am unable to get Creative Cloud to update my CC programs I have installed on my MacBook Pro. The programs were originally installed from a free year trial that my work was offered. It was an enterprise trial. Because I work with multiple translations, I installed the English language with Arabic support versions of Photoshop, Illustrator, and InDesign. The Creative Cloud desktop program shows that these programs are all "up to date" even though they are not. None of these programs allow me to go to Help>Updates either. That option is grayed out. I have read through several forums and help articles. I have done the following:
Uninstalled and reinstalled CC desktop program.
Logged out of CC desktop program.
Deleted the opm.db file.
Reopened the CC desktop program after deleting this file.
Uninstalling and reinstalling all of my CC programs on my MacBook.
There has to be something that I'm missing... or is it that I'm using the Arabic supported versions of these programs?
Any help would be greatly appreciated.

Discussions of RE-installing
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Problem installing Creative Cloud programs Exit code 7. ERROR: updating driver failed

I am trying to install Creative Cloud programs, have managed to download and install Dreamweaver and Photoshop but when trying to install Fireworks and other programs I get the error message Exit code 7 : Error: updating driver data failed. Driver entry not added.
I am using a Dell 5010 running Windows 7.
Please help!

See the following help document:
"Exit Code: 6," "Exit Code: 7" Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

My Adobe Creative Cloud program is damaged.

My Adobe Creative Cloud program is damaged. It is saying a new copy needs to be installed. About half way through the download process it cuts out. I have tried this multiple times. Any advise?

Larry,
Are you getting an error message of some type? What does it say?
Pattie

I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs.

I have my Adobe ID and password, however, I need to retrieve my serial number so I can sign into my Adobe Creative Cloud programs. It has been 10 months since I used Illustrator and I need to update my resume on that program. I would appreciate your help.

Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Photoshop cc14 and lightroom installed and working, but when starting creative cloud program it says: No program installed, mand only shows old programs like PS6 to install

Hello there!
When I start the creative cloud, I get the information that no programs are installed and I can download PS6. But I have installed the latest versions of photoshop and lightroom working properly.
My System is a windows 7 64Bit PC.
I had to deinstall the creative cloud program because it didn´t react some days ago. Then I installed it again and now I have this wron behaviour.
Does anybody know how to adapt the creative cloud program correctly?
Thanks in advance
Andreas

Make sure that you had not changed the language on Creative Cloud desktop
Also try to perform below steps
On Creative Cloud desktop top Right side click on Gear icon and Quit Creative Cloud App
Then Right click on Creative Cloud desktop shortcut and choose properties.
Then Click on compatibility tab
Under compatibility mode ""Make sure "Run this program in compatibility mode for " box is unchecked.
If it is checked, uncheck it and click on Apply, Ok. Then launch Creative Cloud App and try.

Is Acrobat 9 compatible with Creative Cloud programs?

I submitted this in the updates section but didn't get any help.
Is Acrobat 9 compatible with Creative Cloud products such as Photoshop CC and InDesign? Will I be forced to upgrade to Acrobat XI or can I keep using Acrobat 9 with the Creative Cloud programs?
Any help is appreciated, thanks.

Acrobat 9 should be fine with PDFs you generate with CC apps. I don't believe any of the apps will let you choose a lvel of security that requires Acrobat 10 and up, which is the only stumbling block I can think of.

Change font size on Creative Cloud program

The program on my computer shows type that is so small I can barely read it. I have no idea how to change it and it's only when the creative cloud program is open and not on any of my other programs. It has the same effect on Photoshop when I open that app through the program. Can you help me make the font a normal size, like the rest of my programs?S

Sorry, OS X hasn't evolved to a scalable UI type for hard of seeing users. If you drop the resolution your type gets blurry.
However I have two solutions.
1: You hit System Preferences > Accessibility and set a control key for zoom/in out, set the zoom to where the pointer is at and get a third party scroll wheel mouse. This way you hold the control key and can zoom in/out anywhere the mouse is pointed at.
2: You follow my User Tip here and use Firefox with the associated add-ons.
Since Firefox is customizable, your able to create larger menu type and have web pages automatically zoomed (full page, graphics and all) to your minimal needs.
Also FF will remember your window size so your not having to resize that each time you open the program. There is also a Full screen option.
Since web browsing takes up a lot of time on machines, at least you have that part licked. If you use web based email like GMail, since it's in a web browser that is zoomed as well.
Web browsing for hard of seeing users

Portage from PC to Mac with adobe Creative Cloud program

I will buy a creative cloud program to work on my PC with Microsoft Windows. If I change to a macintosh platform can I transfer my creative cloud on a Mac ?

Yes.
Activation on both platforms at no extra cost is a unique feature of Cloud membership.
You also have up to 2 activations with each membership.
So you can activate on Win/Win or Mac/Mac or Win/Mac.
http://www.adobe.com/au/products/creativecloud/faq.html
"You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information."

Can I make my Creative Cloud programs portable?

I'm just curious, is there a safe and legal way to have my creative cloud programs portable? I'm asking this because if I need them at a specific location (ie. the mall at a shirt printing station [they have no adobe programs ]) I can use them at such location. Is there a way to do this?

No. Nothing else needs to be discussed. "Portable" programs = pirated software and that's true not just for Adobe.
Mylenium

How do I get Creative Cloud.app to stop asking me for my old email address ?

How do I get Creative Cloud.app to stop asking me for my old email address that I do not have access to? I have reinstalled it several times and it stills asks for it! I spent several hours on Chat and my help specialist logged off before I had an answer to this issue. I'd prefer not to delete all of my files and apps associated with the CC suite. But I cannot update my apps without the panel letting me log in

OKay I finally found the answer- for some convoluted reason, you need to sign out from with an app from the help menu- Why is there not an option to signet on the app Panel?

I'M GETTING Creative Cloud desktop failed to update.(Error code: 50)

Creative cloud is not auto updating. I get Creative Cloud desktop failed to update.(Error code: 50)

rickh143
Are you on Windows computer, if yes.
End All Adobe background processes from task manager and then try to update , processes like Acrotray
You may also refer
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

Getting Creative Cloud Programs back

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