Getting directions with blackberry map application doesn't work
i merely want to get the written directions but once i type in my to and from locations, and fastest route and it goes to give me the directions, i can't scroll thru the directions. it posts on the screen the to and from addresses on the screen together and i can see the top of what would be the first line of the turn by turn directions. when i scroll i can see some action but it is below the edge of the screen. i can never see anything but the top edge of the first line of the directions. hard to explain. but bottom line is i can't see the directions.
i think this is a bug. any thoughts?
unitl i can figure out a way out of this prob, can someone recommend a better app where i can just get directions? i don't need live maps, just directions.
thanks in advance.
Got an e-mail back from Blackberry. Bottom line: they now know they have a problem with the maps program and they don't have a fix for it and no commitment to make it happen anytime soon (or ever). In the meantime I downloaded a maps program from Google that works although it won't directly access my contacts for addresses. I have to copy and paste to use the contacts info.
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BB Desktop Manager version: 6.1.0.35
I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
"BlackBerry Desktop Software has stopped working"
I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
2) I can't find a "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
And this what it says:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO 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4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO 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Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
HELP!Well folks. I've had enough.
The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
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