Getting e-mails every day regarding subscription expiration

I keep getting e-mails saying that my subscription has expired and my payment method has failed. I had an issue last year where someone charged 8.00AUD to my Skype account.  This was not me, so I contacted Skype support and changed my password as requested.  The 8.00AUD credit was removed from my account, but never refunded to my debit card.  My account was then placed on lock from purchasing any services.  I contacted them to have them remove the lock, but it was never removed. Now the problem... I keep getting e-mailed once or twice a day EVERY day saying my subscription has expired and they can't process the payment on file.  I don't understand this.  I don't have a subscription nor could I have a payment profile since my account is LOCKED. I don't even know if the e-mail is correctly associated with my account, it has my first name, but offers no account information.  I checked my account online and in the application and I have no subscriptions listed at all. I've tried for the past week or so to use the support portal to put a ticket in or speak to someone, but every time I go there it says "Sorry, we're having problems.  Please try again later"  I have been seeing this message everytime I try to put a support ticket in for the past few months at least. Any help would be appreciated. Thanks.

    Hey konfusedfae,
I'm sorry for the incorrect e-mails that you have been receiving. We definitely do not want to be a cause of concern.
Your security is important to us and we would never do anything to jepordize your personal information. Do you and your sister possibly share an e-mail address?
Please follow and dm me your mobile number and account password. I want to review your account in detail to make sure that everything is set up correctly.
NicholasB_VZW
Follow us on Twitter @VZWSupport

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