Getting EM incident Service ID in email template

Hi Guys,
We have monitoring for OSB and when a proxy service is down, an incident is created.
Is it possible to get the "Service ID" in the email template? If yes, what is the attribute/label for this?
Given below is the Incident Details from Incident Manager.
"Service ID" seems to be specific for this particular metric group.
ID     26007
Metric     Service Status
Metric Group     OSB Service Status Metrics
Service ID     ProxyService/XX/proxy/v10/AID...
Target     /XX_soa_domain/soa_domain/osb_ms04/osb_ms04_osb(Oracle Service Bus)Target Information
Incident Created     Jan 31, 2013 5:57:09 PM EST
Last Updated     Jan 31, 2013 6:02:13 PM EST
Summary     OSB Service status is down.
Internal Event Name     OSBServiceStatus:svcStatus
Event Type     Metric Alert
Category     Availability
Thanks!

If you customize the e-mail template for 'Metric alert events', KEY_VALUE attribute will give the value for Service ID.
Following is an example template syntax:
[IF KEY_VALUE NOT NULL]
[KEY_VALUE_LABEL]=[KEY_VALUE]
[ENDIF]

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Why can't my emails get sent on iPad they used to without problem. And not don't. I have Internet service but no email service, what happened?

HHave Internet service but no email service on my ipad. Why? I always have to plug in my computer to send emails. It is a big problem I am getting worn out dealing with. Help?

Hey there Criseal,
It sounds like you are unable to get your email on your iPad suddenly. I'd recommend these troubleshooting steps from the article found here, named:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Log in to your email provider's website to make sure that the account is active and the password is correct.
Make sure your settings are correct using Mail Settings Lookup.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Tap the affected email account.
Tap Delete Account.
Add your account again.
Thank you for using Apple Support Communities.
All the best,
Sterling

I am getting a no service message although I am able to access emails and other features. My ibooks dropped all in the library.

I am getting a "no service" message in the upper left corner although I have access to all features. I did, however, lose the books in my ibooks library.

What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
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Download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
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Inconsistent substitution string expansion in email templates - SCSM 2012 R2

Coming to the conclusion that email templates should not be stored in a custom MP ?
I'm seeing odd begaviour where only some fields are expanded when the email is created. See below example where ID in the subject line has not been expanded but it has been expanded in the body of the email. If I store the custom template in "Service
Manager Incident Management Configuration Library" then it works as expected.
In the following notification, Subject has not been expanded yet when ID is used in a subsequent field in the email body it is expanded (Fault No.)
Also Affected User Firstname has not been expanded.
Subject: Your call has been closed. ID: $Context/Property[Type='WorkItem!System.WorkItem']/Id$
Fault No: IR223
Fault Description: Testing Open, resolve & close notifications
Dear $Context/Path[Relationship='WorkItem!System.WorkItemAffectedUser' SeedRole='Source' TypeConstraint='System!System.Domain.User']/Property[Type='System!System.Domain.User']/FirstName$,
Please be advised that this call has now been marked as closed.
Ian Moran

it should be noted that those substitution strings are contingent on the MP that stores the notification template. for example, 'System!System.Domain.User' is only valid if the
MP Reference "System" points to an MP that contains the element System.WorkItemAffectedUser, and that element is a relationship class definition.
to break it down:
$Context/Path[Relationship='WorkItem!System.WorkItemAffectedUser' SeedRole='Source' TypeConstraint='System!System.Domain.User']/Property[Type='System!System.Domain.User']/FirstName$
$ starts and ends a variable.
Context is one of the keywords that control the behavior of the variable, but in this case, you can read it as the target of the notification template.
Path[] means we are going down the projections path \
Relationship modifies path by specifying which relationship to follow in the brackets with the Relationship element.
SeedRole modifies path by setting which side of the relationship the starting objects is on, in this case, the "context" is the source of the relationship.
TypeConstraint filters path based on what's on the other side of the relationship, in this case, it must be a user.
Property[] means we're reading data from a property of this user, as opposed to pathing again
Type modifies property by controling which class to get the property set from
the last entry is the property name to get data from, i.e. the
FirstName property.
Consider http://technet.microsoft.com/en-us/library/ff719642.aspx and
http://msdn.microsoft.com/en-us/library/ee533748.aspx, thou Context is new for service manager and is largely undocumented, I suspect it was added to address related classes, as (also speculation)
Target may refer only to the target entity without its relationships.

Why does my email template appear differently in various email programs?

I have created a CSS-style based email template using Dreamweaver CS6. The template looks great within Dreamweaver, on Internet Explorer and in Outlook 2003. However, when viewed in Outlook 2010, Hotmail and Gmail, the template is distorted. If I set my containers using pixel size, why would it be different when viewed in other email programs?
Here is my code:
<style type="text/css">
.pageborder {
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height: 995px;
border: medium solid #008478;
font-family: Verdana, Geneva, sans-serif;
font-size: 10pt;
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margin-top: 5px;
margin-bottom: 5px;
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.prodboxright {
font-family: Verdana, Geneva, sans-serif;
font-size: 10pt;
background-color: #76c6be;
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float: right;
height: 164px;
border: medium dashed #008478;
margin-top: 5px;
margin-right: 12px;
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.clearing {
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.pageborder .prodboxleft img {
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.pageborder .prodboxright a img {
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</style>
</head>
<body>
<div class="pageborder"> <center><img src="https://system.netsuite.com/core/media/media.nl?id=12679&c=723462&h=55e51819e92ef317c357" width="720" height="86" border="0" /> 
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Tropicamide 1.0% 15 ml 
Compare to Mydriacyl® 
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FEBRUARY SHIPPING SPECIAL! www.eyecareandcure.com Free Ground Shipping on all internet orders over $200.00* Enter Promo Code FEB13 during checkout 
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<center>To place your order, please visit our website at
<a href="http://www.eyecareandcure.com">www.eyecareandcure.com</a>, or call Customer Service 
at 1-800-486-6169. You can also
<a href="http://www.eyecareandcure.com/Monthly-Specials">
download</a> a
copy of this special and fax it to us at 1-877-321-1267. Need access to our website?
<a href="http://www.eyecareandcure.com/Registration">
Click here</a> to register. 24-7 ordering, special offers, order
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And here is a screen shot of the different results:

If email marketing is new to you, the below links are a good starting point for how to go about getting a good-looking and consistent design.
http://kb.mailchimp.com/article/common-html-email-coding-mistakes
http://24ways.org/2009/rock-solid-html-emails/
http://htmlemailboilerplate.com/
The boilerplate is good for reference but in my opinion is overkill for most email campaigns. It does a good job of highlighting why they do certain things though.
Rik

Custom Alert Email Templates Issue - List Alerts emails not using customized XML alert template

I have recently customized the XML alerts template (AlertTemplates.xml) for our site collection in SharePoint 2010 to exclude specific fields in the email when users who have subscribed to a list using the "Alert Me" feature. I
have renamed the custom alerts XML file and loaded the custom template in the following directory (%ProgramFiles%\Common Files\Microsoft Shared\Web server extensions\14\TEMPLATE\XML) and
restarted IIS. Once users subscribe to the alerts using the list using the "alert me" function they received the customized email as intended.
We needed to auto-subscribe users to the email alerts so what I did was used a powershell script to add users to the alert subscriptions using the script shown in below:
Import-Csv D:\Temp\filename.csv | ForEach-Object{
$webUrl=$_.WebUrl
$listTitle=$_.List
$alertTitle=$_.AlertTitle
$subscribedUser=$_.SubscribedUser
$alertType=$_.AlertType
$deliveryChannel=$_.DeliveryChannel
$eventType=$_.EventType
$frequency=$_.Frequency
$oldAlertID=$_.ID
$web=Get-SPWeb $webUrl
$testAlert = $web.Alerts | WHERE { $_.ID -eq $oldAlertID }
IF ($testAlert) {
$web.Alerts.Delete([GUID]$oldAlertID)
Write-Host Old alert $oldAlertID deleted. -Foregroundcolor Cyan
$list=$web.Lists.TryGetList($listTitle)
$user = $web.EnsureUser($subscribedUser)
$newAlert = $user.Alerts.Add()
$newAlert.Title = $alertTitle
$newAlert.AlertType=[Microsoft.SharePoint.SPAlertType]::$alertType
$newAlert.List = $list
$newAlert.DeliveryChannels = [Microsoft.SharePoint.SPAlertDeliveryChannels]::$deliveryChannel
$newAlert.EventType = [Microsoft.SharePoint.SPEventType]::$eventType
$newAlert.AlertFrequency = [Microsoft.SharePoint.SPAlertFrequency]::$frequency
if($frequency -ne "Immediate"){
$AlertTime=$_.AlertTime
$newAlert.AlertTime=$AlertTime
$newAlert.Update()
Write-Host Created $newAlert.Title for $subscribedUser . -Foregroundcolor Cyan
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Write-Host Alert $alertTitle for $subscribedUser already done. Moving on. -Foregroundcolor Magenta
When I ran the script and added the users and restarted the service, all users who were auto-subscribed via this method would get the email without the customizations that were done in the custom template. All users who manually subscribed to the list
using the "Alert Me" function would get the customized email.
Does anyone know why users who manually subscribe would get the custom email alert and why users who were auto-subscribed using the powershell script do not get the custom email alert?

Hi ,
According to your description, my understanding is that users who were auto-subscribed using the PowerShell script do not get the custom email alert.
For your issue, it can be caused by the auto-subscribed alert email which is generated by PowerShell script is using OOTB alert template. You can add the following script into your script for setting
the alerts’ alert email template:
$contentService = [Microsoft.SharePoint.Administration.SPWebService]::ContentService
$AlertsTemplateCollection =new-object Microsoft.SharePoint.SPAlertTemplateCollection($contentService)
$newAlert.AlertTemplate = $AlertsTemplateCollection["YOUR_UNIQUE_TEMPLATE_NAME_VALUE"]
Reference:
http://sadomovalex.blogspot.com/2012/03/one-problem-with-updating-alert.html
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Eric Tao
TechNet Community Support

Email templates using data from iWork Numbers spreadsheet

As a photographer, when I get a call from a client to book a shoot, my first step is to open my bookings spreadsheet in Apple's Numbers and input the client's info into pre-determined columns: name, phone number, job date, job scheduled arrival time, job address, job city, travel distance, details regarding the shoot, and then I have a list of columns that specify costs (cost for work, taxes, travel, etc--automatically calculated via functions in spreadsheet).
Immediately after I insert this information into the bookings spreadsheet, I open another file (a text file)--a text template I created to confirm bookings--and fill in the blanks using the information from the spreadsheet. Once that info has been filled out, I copy and paste the entire text file into an an email and email it to the client for his confirmation/records. The email template text (txt) file I use is included below.
Question: Is it possible to create a script that will read the specified row in my Numbers booking spreadsheet (ie, the row where I input the information in the spreadsheet) and have the information inserted into the separate text confirmation template (apple pages or text or email?) at specified areas within the text? If so, can someone help me make something like this? Here's the template I use:
Hi clientnamehere
It was nice chatting with you. And thanks again for choosing us for your photography needs.
For your convenience, I've outlined the details of your booking below. Please ensure everything looks OK:
_Order Confirmation_
As discussed, we've booked the following services:
- [deletethose_that_don't_apply_incl_thisnote]
- real estate photos
- upscaling photos
- virtual tour
- hd video tour
- customizable slideshow
- floor plans
- brochure design, print, & delivery
- virtual staging
- photoshop touchups
For the following location:
- property_address, city, postal_code
On the following date and time:
- month_date at time
Note: If any of the above is incorrect in anyway, please email us asap.
concision edit
Message was edited by: thebigother

Let's begin with your first question:
I've tried to change the "Template.txt" file into an rtf so that I can apply bolding and underlining to certain sections (ie, bolding to the entries like client_name, job_date, etc... and underlining to the "Steps"), and I changed the script from Template.txt to Template.rtf to reflect this change... but when I run a script I get a bug... is there any way to use an rtf file in place of the txt?
The following script should work with an RTF file, provided you don't mind using [GUI Scripting|http://www.macosxautomation.com/applescript/uiscripting/index.html] (in blue below). Before running the script, you will have to enable the Accessibility Frameworks by clicking the checkbox labeled "Enable access for assistive devices" in the Universal Access System Preference pane.
*set theTemplate to POSIX file (POSIX path of (path to desktop) & "Template.rtf")*
*tell application "Numbers"*
*   tell table 1 of sheet 1 of front document*
*      set theValues to value of cells of row 1 of selection range*
*   end tell*
*end tell*
*tell application "TextEdit"*
*   open theTemplate*
*   set theText to text of front document*
*end tell*
*set theText to replace("clientnamehere", item 1 of theValues, theText)*
*set theText to replace("property_address", item 2 of theValues, theText)*
*set theText to replace("city", item 3 of theValues, theText)*
*set theText to replace("postal_code", item 4 of theValues, theText)*
*set theText to replace("month_date", item 5 of theValues, theText)*
*set theText to replace("at time", "at " & item 6 of theValues, theText)*
*tell application "TextEdit"*
   activate
*   tell application "System Events"*
*      keystroke "a" using command down* -- “Select All”
*      keystroke "c" using command down* -- “Copy”
*   end tell*
*   close front document without saving*
*end tell*
*tell application "Mail"*
   activate
*   make new outgoing message with properties {visible:true}*
*   tell application "System Events"*
*      keystroke tab & tab & tab & tab & tab* -- five 5 text fields at most
*      delay 0.25* -- adjust if necessary
*      keystroke "a" using command down* -- “Select All”
*      keystroke "v" using command down* -- “Paste”
*   end tell*
*end tell*
*on replace(X, Y, theText)*
*   set P to offset of X in theText*
*   set L to length of X*
*   tell front document of application "TextEdit"*
*      delete (characters (P + 1) through (P + L - 1))*
*      set character P to Y*
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*   end tell*
*end replace*

HTML Link in Email template

We are trying to pull the service ID into an existing link in an email template.
We want to include the service ID in an email to an existing link that takes the customer to another place. We want to pull the service.serviceid and place it at the end of the existing link. Has anyone worked with this at all?
Thanks - Wendy

Thanks Craig. I can pull the service id into the email template using #Service.ServiceID#, but I can't get it to be at the end of the link to the site I want to send the user to. Example: I want to send someone to http://test.com/test/default.asp?Service = "this is where I need to pull in the service ID, so that it will be part of the link the customer will select.
Wendy Howerton

Where's the best place to store email templates?

Hi all;
In a web app I store all my email templates in a files folder in the web app. Can't do that with a worker in a cloud service - no files. So where's the best place to store them? In a BLOB? And if so, is there a way to have files in my project get automatically
written to BLOB entries when I publish?
thanks - dave
What we did for the last 6 months -
Made the world's coolest reporting & docgen system even more amazing

Hi,
I think we could use azure blob to save files.
>>is there a way to have files in my project get automatically written to BLOB entries when I publish?
If you choose azure cloud service, you could write the upload code at role onstart method. If you choose Azure website, please consider use azure webjob to do this, refer to
http://azure.microsoft.com/en-us/documentation/articles/websites-dotnet-webjobs-sdk-get-started/ for more details about webjob.
Regards

ICR FBICR3 Maintaining the email template

Dear All,
I would like to use the Standard email template provided in the FBICR3 transaction to trigger email of the Unassigned items to the responsible person. How do I configure the place holders which has key 0005, 0010, 0020 & 0040 to get the Keydate, partner and company information? When I created email, the email did not translate the 0005, for example, with key date.
Any help will be appreciated.
Thanks
Srini

Hello Vito,
The only automatic update in the standard is when you send an email from FBICR*. Most customers will send an email via Internet email to an external mail server so their employees receive their ICR emails together with their "normal" emails. Replying to an ICR email in an external email solution is completely outside the control of SAP. Therefore we wouldn't know when such a reply is sent.
If you're using SAP Office as your communication solution in this context: There is nothing in the standard and I wouldn't know how to start with implementing something to get what you're asking for. You would have to implement something like "If the subject lines contains the string "ICR" in a relevant position, then try to do something". Finding the relevant ICR data records for which the original email was sent would be difficult at best...
If you want more of a tracking of the communication you could look into the FSSC Service Request integration which was delivered with EHP5. Instead of creating an email this solution will create a Service Request which can then be tracked outside the ERP system.
Another solution / option is to use group email accounts where the emails are not sent to one specific person but to a special mailbox which different people can access and where everyone relevant can review the complete correspondence...
Theoretically you can also trigger a workflow for ICR items based on the BOR services (same function as attachments etc.). But you would have to implement the workflow yourself. Currently there is no standard functionality in place.
Best regards,
Ralph

Can no longer select text in email template or read only field with mouse using IE or Firefox?

Hi Guys,
I can no longer select text in email template or read only field using my mouse in IE or Firefox anymore. We are using CRM 2011 rollup 18 applied with IE 11 and the latest version of Firefox. We only applied roll up 18 in Feb when this issue began.
Thanks
Dave
David Kelly

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
These features rely on JavaScript, and it sounds as though you have scripting enabled if you get (the wrong) color changes. Some add-ons might alter the way scripts operate, so a standard diagnostic to bypass interference by extensions (and some custom settings) is to try Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See [[Backing up your information]]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in Firefox's Safe Mode ([[Safe Mode]]) using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode."
If those features work correctly, this points to one of your extensions or custom settings as the problem.
To also disable plugins, you can use this page:
orange Firefox button ''or'' classic Tools menu > Add-ons > Plugins category
Any change?

Problem with links on email templates

Problem with links on email templates
Hi,
We have been having issues with links on our email templates. Some of the links point to the following URL:
http://server'sname/thirdparty/FCKeditor/editor/fckeditor.html?InstanceName=emailTemplatesDTO.htmlBody&Toolbar=NewscaleFCKEditorToolBar#URL
Sometimes we get “Unknown internal error” on the web page.
Can anyone help or advise on how to resolve this issue?
Many thanks,
Wesley.

Hi Wesley,
This is rather late, but we've seen the same thing frequently (and I believe can replicate it). It's caused when you a creating a new email by copying the content of an existing one with a name space in it.
Upon copying, the link gets scrambled. The approach we use is to copy the email in to a new template, then strip out all of the URL links and add them back in.
Thanks!
Ant

Email Template

Hi,
I have a new requirement that the standard text mail should be sent out as an HTML Email.
I was thinking of a HTML template which would have "customized tags" which I can replace at run time based on the data from some datasource.
The Email Template should look like:
Dear {FirstName} {LastName},
{Section1}
{Section2}
Thanks and regards,
{SenderName}
The tags between '{}' would be replaced dynamically based on the database values. I have the existsing program running within an EJB. I need to store the HTML content in some place [preferablly deployment descriptors] and then lookup at the information at run time, replace and send email. I am not able to have HTML characters within ejb-jar.xml.
This is one idea. I also though of having a properties file or a local system file to get the data. I am not convinced with these ideas.
Are there any other better approach for this situation?
Kindly advice.
Thanks and regards,
Pazhanikanthan. P

Have a look at:
http://jcake.com/jcake-mx-intro.php and http://jcake.com/products.php#jcake-mx-template
It is a ready to use solution for your case.
Piotr Maj

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While Creating Email template with 28 kb data as Long message field in OIM 11g R2 Im getting error like "Invalid size of inputs in en_US in Locale " so unable to save and please provide the solution Is there any changes in property or something?
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We recently upgraded the CRM form 2011 on premise to MS CRM 2015 online.
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I have deleted all the email templates in DEV instance but still this error occurred.
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Hi,
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