Getting error 404 - file not found on ExportPDF site

Hi - whenever I access ExportPDF site, I get an error 404 saying file not found....I am using IE 8.0.7601 version.  I can see the page from my mobile device but not from my desktop.  HELP!

Hey Mike,
Please ensure that you are signing up at: https://cloud.acrobat.com/exportpdf.
Clear the cache of the browser and then try again.
Have you tried using a different browser? What happens?
Regards,
Anubha

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         at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:744)
         at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1425)
         at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:92)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:394)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:274)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
         at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:152)
         at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:213)
         at com.ibm.io.async.AbstractAsyncFuture.fireCompletionActions(AbstractAsyncFuture.java:195)
         at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
         at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:193)
         at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:725)
         at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:847)
         at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1498)
    [12/14/09 19:21:31:371 BRST] 00000037 SystemOut O ERROR,14 Dec 2009 19:21:31,357,[com.nexaweb.server.exceptions.ExceptionHandler],ExceptionHandler.createTimeoutDialog: context path = /xlWebApp
    java.lang.NullPointerException
         at com.nexaweb.server.exceptions.ExceptionHandler.createDialog(ExceptionHandler.java:423)
         at com.nexaweb.server.exceptions.ExceptionHandler.createErrorDialogs(ExceptionHandler.java:403)
         at com.nexaweb.server.NexawebServer.doService(NexawebServer.java:378)
         at com.nexaweb.server.NexawebServer.doGet(NexawebServer.java:335)
         at com.nexaweb.server.admin.ServerAdmin.callNexawebServer(ServerAdmin.java:378)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
         at java.lang.reflect.Method.invoke(Method.java:615)
         at com.nexaweb.loader.xMethodInvoker.runInThread(xMethodInvoker.java:69)
         at com.nexaweb.server.api.admin.ServerAdminProxy.callNexawebServer(ServerAdminProxy.java:551)
         at com.nexaweb.redirect.RedirectServlet.doGet(RedirectServlet.java:18)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:966)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:907)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
         at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:696)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:641)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:475)
         at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:463)
         at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:92)
         at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:744)
         at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1425)
         at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:92)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:394)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:274)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
         at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:152)
         at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:213)
         at com.ibm.io.async.AbstractAsyncFuture.fireCompletionActions(AbstractAsyncFuture.java:195)
         at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
         at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:193)
         at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:725)
         at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:847)
         at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1498)
    [12/14/09 19:21:31:385 BRST] 00000037 SystemOut O 19:21:31ERROR [WebContainer : 2] - ExceptionHandler.createTimeoutDialog: context path = /xlWebApp
    java.lang.NullPointerException
         at com.nexaweb.server.exceptions.ExceptionHandler.createDialog(ExceptionHandler.java:423)
         at com.nexaweb.server.exceptions.ExceptionHandler.createErrorDialogs(ExceptionHandler.java:405)
         at com.nexaweb.server.NexawebServer.doService(NexawebServer.java:378)
         at com.nexaweb.server.NexawebServer.doGet(NexawebServer.java:335)
         at com.nexaweb.server.admin.ServerAdmin.callNexawebServer(ServerAdmin.java:378)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
         at java.lang.reflect.Method.invoke(Method.java:615)
         at com.nexaweb.loader.xMethodInvoker.runInThread(xMethodInvoker.java:69)
         at com.nexaweb.server.api.admin.ServerAdminProxy.callNexawebServer(ServerAdminProxy.java:551)
         at com.nexaweb.redirect.RedirectServlet.doGet(RedirectServlet.java:18)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:966)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:907)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
         at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:696)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:641)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:475)
         at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:463)
         at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:92)
         at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:744)
         at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1425)
         at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:92)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:394)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:274)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
         at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:152)
         at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:213)
         at com.ibm.io.async.AbstractAsyncFuture.fireCompletionActions(AbstractAsyncFuture.java:195)
         at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
         at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:193)
         at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:725)
         at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:847)
         at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1498)
    [12/14/09 19:21:31:385 BRST] 00000037 SystemOut O ERROR,14 Dec 2009 19:21:31,371,[com.nexaweb.server.exceptions.ExceptionHandler],ExceptionHandler.createTimeoutDialog: context path = /xlWebApp
    java.lang.NullPointerException
         at com.nexaweb.server.exceptions.ExceptionHandler.createDialog(ExceptionHandler.java:423)
         at com.nexaweb.server.exceptions.ExceptionHandler.createErrorDialogs(ExceptionHandler.java:405)
         at com.nexaweb.server.NexawebServer.doService(NexawebServer.java:378)
         at com.nexaweb.server.NexawebServer.doGet(NexawebServer.java:335)
         at com.nexaweb.server.admin.ServerAdmin.callNexawebServer(ServerAdmin.java:378)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
         at java.lang.reflect.Method.invoke(Method.java:615)
         at com.nexaweb.loader.xMethodInvoker.runInThread(xMethodInvoker.java:69)
         at com.nexaweb.server.api.admin.ServerAdminProxy.callNexawebServer(ServerAdminProxy.java:551)
         at com.nexaweb.redirect.RedirectServlet.doGet(RedirectServlet.java:18)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:966)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:907)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
         at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:696)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:641)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:475)
         at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:463)
         at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:92)
         at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:744)
         at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1425)
         at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:92)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:394)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:274)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
         at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:152)
         at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:213)
         at com.ibm.io.async.AbstractAsyncFuture.fireCompletionActions(AbstractAsyncFuture.java:195)
         at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
         at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:193)
         at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:725)
         at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:847)
         at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1498)
    [12/14/09 19:21:31:386 BRST] 00000037 SystemOut O 19:21:31 WARN [WebContainer : 2] - SessionManager._createAppContextByAppName: Servlet Context is NULL for app:/xlWebApp/dm/dmImportViewer.jsp
    [12/14/09 19:21:31:386 BRST] 00000037 SystemOut O WARN,14 Dec 2009 19:21:31,386,[com.nexaweb.server.session.SessionManager],SessionManager._createAppContextByAppName: Servlet Context is NULL for app:/xlWebApp/dm/dmImportViewer.jsp
    [12/14/09 19:21:31:386 BRST] 00000037 SystemOut O 19:21:31 WARN [WebContainer : 2] - SessionManager.createAppContextUsingAppName: FAILED to create application context for appname:/xlWebApp/dm/dmImportViewer.jsp, mapped uri:/xlWebApp/dm/dmImportViewer.jsp
    [12/14/09 19:21:31:386 BRST] 00000037 SystemOut O WARN,14 Dec 2009 19:21:31,386,[com.nexaweb.server.session.SessionManager],SessionManager.createAppContextUsingAppName: FAILED to create application context for appname:/xlWebApp/dm/dmImportViewer.jsp, mapped uri:/xlWebApp/dm/dmImportViewer.jsp
    [12/14/09 19:21:31:400 BRST] 00000037 SystemOut O 19:21:31ERROR [WebContainer : 2] - ExceptionHandler.handleException
    com.nexaweb.server.exceptions.ResourceNotFoundException: Application context is NULL for app:/xlWebApp/dm/dmImportViewer.jsp
         at com.nexaweb.server.services.protocol.NexawebProtocolHandler.handleLaunchCommand(NexawebProtocolHandler.java:387)
         at com.nexaweb.server.NexawebServer.getSession(NexawebServer.java:565)
         at com.nexaweb.server.NexawebServer.doService(NexawebServer.java:408)
         at com.nexaweb.server.NexawebServer.doGet(NexawebServer.java:335)
         at com.nexaweb.server.admin.ServerAdmin.callNexawebServer(ServerAdmin.java:378)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:64)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
         at java.lang.reflect.Method.invoke(Method.java:615)
         at com.nexaweb.loader.xMethodInvoker.runInThread(xMethodInvoker.java:69)
         at com.nexaweb.server.api.admin.ServerAdminProxy.callNexawebServer(ServerAdminProxy.java:551)
         at com.nexaweb.redirect.RedirectServlet.doGet(RedirectServlet.java:18)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:966)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:907)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:145)
         at com.thortech.xl.webclient.security.SecurityFilter.doFilter(Unknown Source)
         at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:190)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:130)
         at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:696)
         at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:641)
         at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:475)
         at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:463)
         at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:92)
         at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:744)
         at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1425)
         at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:92)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:394)
         at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:274)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
         at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
         at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:152)
         at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:213)
         at com.ibm.io.async.AbstractAsyncFuture.fireCompletionActions(AbstractAsyncFuture.java:195)
         at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
         at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:193)
         at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:725)
         at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:847)
         at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1498)
    [12/14/09 19:21:31:400 BRST] 00000037 SystemOut O ERROR,14 Dec 2009 19:21:31,386,[com.nexaweb.server.exceptions.ExceptionHandler],ExceptionHandler.handleException
    com.nexaweb.server.exceptions.ResourceNotFoundException: Application context is NULL for app:/xlWebApp/dm/dmImportViewer.jsp
         at com.nexaweb.server.services.protocol.NexawebProtocolHandler.handleLaunchCommand(NexawebProtocolHandler.java:387)
    How can I resolve it?
    Thanks,
    Ariel

    Have you checked whether Nexaweb is deployed in your App Server or not ?
    If not you'll have redeploy it .
    Which JRE version are you using ?
    http://download.oracle.com/docs/cd/E14899_01/doc.9102/e14764/toc.htm
    5.1.14 Deployment Manager Requires JRE 1.6.0_07 (Bug 5565793)
    An export operation using the Deployment Manager may encounter problems when Microsoft Internet Explorer is configured to use Microsoft Virtual Machine. To reset the default Virtual Machine:
    Edited by: Rajiv Dewan

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