Getting Error After Applying 9.3.2_HotFix_IAC_Starter_v09 to CCP 9.3.2

Question

Hi Team,
                We are doing a Validation of CIAC Solution for Japanese customers. We are getting an issue while configuring the CCP 9.3.2 after applying the 9.3.2_HotFix_IAC_Starter_v09  hotfix. The “Set Provisioning Setting” Option throwing some SQL query error while configuring, kindly refer the attached screen shot. We have followed the steps as pre the IAC 3.0.1 Configuration guide.
Environment Details:
CCP 9.3.2                                                             -              Windows Server 2008 R2 Ent SP1 Japanese
SQL Server                                                          -              SQL Server 2008 R2 Ent Japanese             
CPO 2.3.0 with Content update 1              -              Windows Server 2008 Ent SP1
Note: We didn’t get this error before applying the hot fix.
I have attached the installation logs after Upgrade.
Kindly help us on this issue..
Regards
Saravanan.M

Answer 1

thank you Joe for filing the Bug.
When I observed the issue I was quite at a loss and it took me a while to find the reason.
I created a softlink on libm.so.2 but this didn' t solved the issue. ldd /opt/CSCOpx/MDC/Apache/bin/web-server showed that this library was now found but some other still not.
The reason was a bit strange and I am not sure if my troubleshooting steps caused it (e.g. re-applying the patch) or if I was just unconcentrated as "it was late in the evening ...."
Finally I found that the other library files which comes with LMS (libaprutil-1.so.0, libexpat.so.0, libiconv.so.2, libapr-1.so.0) and are stored in NMSROOT/MDC/Apache/lib have had a byte size of 0;
Happily, I had still another server running and could copy those files to the local server, restarted dmgtd and got it back running
So I am not sure if the patch just introduces libm.so.2 or if it also has some impact on somee other libraries in  NMSROOT/MDC/Apache/lib.
I will update the other server in the next 2 or 3 weeks, then I can tell....