Getting error aw10000c but know its not my card or incorrect details

for a while now i been unable to by things through any visa card i have even though i can use them every where else and iv even checked at the bank that there is no problem with them, i also make sure i put details in to to exactly match the card when i try to purches from blackberry world app but i just keep gretting the same message. i recently checked read a message from some one with a simmiler problem they had to send an official ticket to blackberry support to get this problem fixed as it was due to some anti fraud thing built into blackberry world
so how do i lodge an official ticket to support i been searching for ages to find out how (or a way to fix this error.

Try looking at you're password or seeing if you can get access to the blackberry ID. If u can put you're password in. I had the same problem I changed my password, restarted my playbook, then boom it worked.

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