Getting error: Bad Encrypt Dictionary have tried available solutions

Question

I searched this forum for solutions.  Found only one, but it refers to making adjustments to Distiller, and I am not using Distiller.
I am using Acrobat 9 Pro on Windows XP, SP3.
I am creating PDFs directly from Microsoft WORD, 2007 -  via  File --->  Print ----> to Adobe PDF
Many of my customers are using Adobt Reader 6 - I realize that they need to upgrade, but I don't have much control over this beyond suggesting they do and providing a link.
My pssword-protected docs are unable to be opened, users are getting "Bad Encrypt Error". 
When I go to Document Properties  --> PDF Version, it says Acrobat 7.x.
I cannot find a place where I can change this to 6.x
Any thoughts?
Also, I opened distiller to check the PDF settings and it says 6.x, BUT I don't believe Distiller is part of the process when I print to PDF directly from WORD.  Is there a way that I CAN print to PS then Distill?  This may be a solution, but WORD does not have a PS option for printing.
Thank you kindly....
Cynthia-

Answer 1

Hi Cynthia,
Here's what you need to do:
Launch MS Word
Select the Acrobat tab on the toolbar
Click on the Preferences toolbar button
Select the Settings tab on the Acrobat PDF Maker dialog (mouse over PDFMaker.jpg below for a screen shot)
Click on the Advanced button in the PDFMaker Settings group box
Select Acrobat 6.0 (PDF1.5) from the Compatibility drop-down list (mouse over PDFMaker_Adv.jpg below for a screen shot)
Click the OK button on the Adobe PDF Settings dialog to save your changes
Click the OK button on the Acrobat PDF Maker dialog
That should fix the problem. Let me know if you need more help,
Steve