Getting error code 5002 in itunes
Getting error code 5002 in itunes and tried the recommendations. Makes no sense! I can enter my account in safari and on iTunes store, but not through Itunes software!
Hello jmmairs,
It sounds like you are getting error code 5002 when trying to use the iTunes Store. Take a look at this info from the following featured discussion:
iTunes Store Error message 5002
https://discussions.apple.com/thread/4852016
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account.
Change your country if necessary
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
Thank you for using Apple Support Communities.
All the best,
Sterling
Similar Messages
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Why do I keep getting Error Code 5002 when trying to make a purchase from the Itunes store? I am using Vista Home edition> havent had any problems before. This has been going on for a week.
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
HT3204 unable to purchase music - keep getting error code 5002 on - using Vista
Unable to purchase songs - keep getting error code 5002 - using Vista
I am having the EXACT same problem. It started on June 16th also. I found out that code 5002 is supposedly a billing issue. The article directed me to edit my billing information (even though it was correct). I tried to submit the new information and was told my request could not be processed, try later. I have been trying for 3 days. Was in contact with customer service. first they said it was an Itunes Stores issue with the software. they told me it was resolved. Then they had me uninstall and then reinstall Itunes, which still didnt resolve it. I am starting to think its still an Itunes Store issue. Still trying to cintact customer service about this.
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I get error code 5002 when trying to purchase any titles from John Goodwin "She Lay Her Whip Down." I can buy other songs but not this. Benn trying for days. What is this code? I just want to buy a song.
Hi
Error -50 paramErr Error in user parameter list
Can there be any external hard disks - if so How is/are it/they formatted ? Must be Mac OS Extended (hfs) if used for Video.
UNIX/DOS/FAT32/Mac OS Exchange - works for most but not for VIDEO.
What this means in Your situation is above me.
• free space on internal boot hard disk? How much ?
Video codec
• streamingDV, AIC etc. (not .avi, .mp4, .m4v, .wmv etc as they are containers not codecs)
Pictures
• in what format ? .jpg, .bmp, .tif, else ?
Audio
• from where/what format ? iTunes, .avi, .mp3, .aiff, else ?
The "com.apple.iMovie.plist" file
Many users has not observed that there are TWO libraries.
• Library - at root level
• Library - in user/account folder - THIS IS THE ONE to look into
from Luke Burns
I fixed the problem.. but it was very, very strange. I had a very long section for credits and set the line spacing to 1.0.. for some reason this caused it. I removed it, and it worked fine. I put it back, and I couldn't preview or play the video.
I don't know why that could cause that big of a problem, but it did..
Klaus1
You need more free space on your hard drive.
jonorparkerjon
After phone support from apple I ended up creating a new project and adding all 117 clips back in individually till I found out what clips flagged and would not allow me to export. I had 3 I deleted and replaced and everything works now 1hr after tedious work....
Where do Your material come from
• Camera
• External hard disk
• USB-memory
And all are connected so that iMovie can find it ?
Yours Bengt W -
Can not sign into itunes get error code 5002
I was able to sign into iTunes, but when attempting to download a song I received error code 5002 and to try back later. Now I Can not sign into ITunes at all and am still getting the code 5002. I've changed my credit card info via store.apple.com but this did not fix the problem. ran diagnostic check and everything is fine. Is this a problem on their end?
I fixed this error for my daughter after a while by working out that the address in her login profile was a different country from the iTunes and App store that she was logging into...
I also blogged about it to try to help others as this took out a good 6 hours of my Christmas evening trying to set up my kid's MBP.
http://blog.adaptovate.com/2014/12/fixed-itunes-5002-error-and-unknown.html
Doug -
I keep getting Error Code 4002 in iTuens when try to update my iTunes Match. I have turned off Match, then reconnected, but the code keeps coming. So does Error Code 4010 at times. Can someone help?
iTunes store, App Store, iTunes Match and various other services have been down for the past several hours. Apple's System Status page at http://www.apple.com/support/systemstatus/ now shows them back up but they are STILL NOT up for me or many other users. The error codes 4000 series refer to connection errors, I've gotten several from 4001-4010 all day. We're kind of at the mercy of Apple at this point. It would be nice if they would give us some notification about their problems since we are paying for their service.
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TS3297 keep getting error code 5002 when attempt to purchase music
code 5002 when attempting to buy music
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
What is error code 5002?
I am trying to purchase songs from my Itunes wishlist but keep getting error code 5002. Does anyone know of a solution?
Try purchasing the items one at a time, it worked for me. It turned out I had one item in there that was previously purchased many years ago. Usually you cannot even add a purchased item to the cart. Perhaps it did not know how to handle that. Deleting the wish list and starting over might also clear it.
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Why do I get an error code 5002 when trying to redeem an iTunes gift card?
I have an iTunes gift card and everytime I enter the redemption code I get an error code 5002. Sure would like to be able to redeem my card.
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
ITunes won't allow me to download anything. I get unknown error code 5002
ITunes won't allow me to download anything. I get unknown error code 5002... what do I do?
I am entirely updated.
I have rebooted.
I have exhausted this support website....
help.I quote:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue. -
i can't burn cd's in iTunes anymore. I get error code 4450 when I'm trying to burn a playlist. Songs from my own cd's, or bought in iTunes (have not burned 7x's as I can't BURN any cd's at all!), Then my cd gets stuck in the drive. and it says "cancelling burn" forever and then itunes freezes up. I have a Dell with Windows 7.
-I've slowed down the burn as slow as it can go
-I have bought 3 different brands of cd's
-i have the latest version of iTunes.
Can someone help me?I have Windows 7 on a Dell. Open and play iTunes in the compatability mode and use Windows XP (service pack 2). Disregard any messsages to disable the compability mode. This has worked for me. I have also reinstalled iTunes and played with burn speeds etc. These ideas did not work. Compatability mode works.
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I keep getting error code-3000 error at itunes store try again later?
I keep getting error code -3000 error at itunes store try again later what the heck?
Hi luvthesuns,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are getting a few error codes. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
iTunes: Possible iTunes Store errors - Apple Support
iTunes Store reporting error 0x80090318
Apple software on Windows: May see performance issues and blank iTunes Store
Troubleshooting Home Sharing - Apple Support
Cheers,
Mario -
I have an old i phone 3G and do not know the password for it. trying to restore it from itunes so my daughter can use it as an ipod but keep getting error code 1015, any help on how to get passed this please?
Hi ratcat14!
I have an article that can help you troubleshoot this issue:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
When upgrading quicktime, I get an error code: -3, and itunes will not run.
when upgrading quicktime, I get an error code: -3, and itunes will not run. How do I fix?
i 'm very interest because on 3 PC , i have the same problem and i work at tv producer...
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I keep getting error code 2324 when trying to download itunes 10.7.
Everytime I try to download itunes 10.7 I get error code 2324. Can anybody help with this situation? I'm trying to sync my new iphone 5 but I can't without updating my itunes, but I can't update my itunes, so please help!
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?
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