Getting Error in Solman 4.0 Service Desk

Hello Everyone,
I have installed Solman 4.0 on windows 2003 server and oracle database, I am starting to configure solman for different features like service desk, solution monitoring, sdccn etc
after i configured service desk from SPRO when i create a message i am able to fill all the fields excect for the field component i am not able to see any components inside the drop down list and without specifying this it is not allowing me to proceed further to create the message (notif_create)
and also how do we create a message from the other systems that we configured in solman through the RFC's.
Can anyone please reply to this message. I will definitely reward points. I need to configure the solman ASAP.
thanking you
srikanth

> i configured in the child system the rfc connections before and also checked in BCOS_CUST table to make sure that this rfc connection is existing.
> but still i am not able to see the components in the solman.
> i do not have access to market place,
Interesting... so you won't be able to download (and apply) any necessary notes or get the documentation or necessary BC-Sets that are attached to notes...
> are there any other configurations i need to make in child systems. what transactions do i need to use in child systems to send problem ticket to service desk in solman.
You either doubleclick on the SAP icon in the upper right corner in the SAPGUI or you use the "help - send support message" menu.
This is all covered in the documentation.
Markus

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Except.                CX_SY_REF_IS_INITIAL
Date and Time          30.05.2007 10:28:04
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> i configured in the child system the rfc connections before and also checked in BCOS_CUST table to make sure that this rfc connection is existing.
> but still i am not able to see the components in the solman.
> i do not have access to market place,
Interesting... so you won't be able to download (and apply) any necessary notes or get the documentation or necessary BC-Sets that are attached to notes...
> are there any other configurations i need to make in child systems. what transactions do i need to use in child systems to send problem ticket to service desk in solman.
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hi
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