Getting error message "Can't tune to channel"

Like the title says, I get an error message saying my box can't tune to any channel, earlier the tv was working fine, then the video went out but we could still hear the channel. Next the audio went out as well. Auto fix doesn't solve the problem, and I ran the box network check and all 4 settings were OK. I'm not sure if the set top box is just bad and we need a new one or what else it could be. Any help would be greatly appreciated.

Doublechecking before proceeding. Is that a "This action is only valid for products that are currently installed" error message?

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