Getting error message 'unable to sync files'

I have viewed possilbe reasons for this error but none of the information tells me what to do about it. All there is is the constant pestering of a window that comes onto the screen from the right hand side saying 'unable to sync files' For instance one of the instructions says "Try turning "Turn synch off" on and off." This would be fine but it does not even tell me how to do that. Another 'helpl' says Unable to authenticate, please sign in to edit your account" which would be fine but also it does not even give a hint about how to sign in or edit my account. I know nothing about 'Cloud' but that I have to have it to continue working with Newer versions of Adobe Software.
This is awful. I know if I erase my hard drive and do a low-level format that that would take care of the problem, but short of doing that...
How should I go about fixing this problem  specifically?
TIA,
Ken

That is not only good information to know, but having this problem also alerted me to the fact that I know too little about Creative Cloud, now, by calling Adobe help by phone, I found out that there is an icon at the top of the screen on my browser that looks mostly like a black blob (Adobe should re-design that to look like a white cloud please) that is for Creative Cloud and by clicking on that icon I got the pull-down that had the option to turn Creative Cloud 'on' then 'off' which may come in handy for future problems that are not caused by the site being down.
Thank You,
Ken

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