Getting error message when attempting to access iTunes store. UNknow error occurred (0x800903318). make sure your netwrok connection is active.

In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG

Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H.

Similar Messages

  • When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store.  An unknown error occurred (-54) Make sure your network connection is active and try again."

    When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store.  An unknown error occurred (-54) Make sure your network connection is active and try again."

    I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
    This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
    Control Panel
    Internet Options
    Connections Tab
    Click LAN Settings
    Uncheck "Use A Proxy Server"

  • Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

    Hi,
    So I keep having problems logging onto the iTunes store in iTunes where an error message pops up saying: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."
    How do I fix this?

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Unknown error -3212 when attempting to access iTunes Store (Windows 7)

    This apparently is a firewall problem. I'm running Norton 360 on Windows 7 Home Premium SP1. I managed to solve the problem by going into Security>Manage Firewall>Program Rules, scrolling down to iTunes and setting the the Access level. Apparently Norton 360 occasionally (not always?) resets itself to "Auto" when a new iTunes update is installed. I reset it to "Allow" and access to the iTunes Store is restored.

    Hello there,
    Thanks for using Apple Support Communities.
    Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
    Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
    Cheers,
    Alex H.

  • Itunes could not connect to itunes store. an unknown error occurred (0x80090318) make sure your network connection in active and try again

    i can not get itunes to connect

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Receive "Access Denied" error message when attempting to install iTunes

    Receive "Access Denied" error message when attempting to install iTunes. 

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • TS3212 I have removed my pop-up blocker completely and still receive the following error message when attempting to download iTunes:  "The file was blocked because it does not have a valid digital signature that verifies its publisher".....any ideas?

    have removed my pop-up blocker completely and still receive the following error message when attempting to download iTunes:  "The file was blocked because it does not have a valid digital signature that verifies its publisher".....any ideas?

    That suggests that the installer is getting damaged during the download.
    I'd first try downloading an installer from the Apple website using a different web browser:
    http://www.apple.com/itunes/download/
    If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

  • Error message when attempting to install itunes    0x80070BC9

    Error message when attempting install of itunes   0x80070BC9

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Get these two error messages when I run the iTunes exe file:  Error 2 and Error 2 (Windows error 2).  Both say Apple Application Support is required.  Uninstalled and tried to install again several times.  Using Windows 7 64 bit on laptop.

    Trying to install iTunes on my Dell laptop with Windows 7 - 64 bit.  Get these two error messages when I run the iTunes exe file:  Error 2 and Error 2 (Windows error 2).  Both say Apple Application Support was not found.  Can anyone tell me why this is happening?

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Every time I try to connect to the iTunes Store I get this error message   "iTunes could connect to the iTunes Store. The host is down. Make sure your network connection is active and try again."  2011 2.3 GHz i5 Mac Mini 8GB ram OS 10.7.2 iTunes ver 10.5

    Every time I try to connect to the iTunes Store I get this error message
    "iTunes could connect to the iTunes Store. The host is down.
    Make sure your network connection is active and try again."
    2011 2.3 GHz i5 Mac Mini
    8GB ram
    OS 10.7.2
    iTunes ver 10.5.1
    My internet connection is fine.
    Anyone know how to fix this? Every reference I have found is old, nothing recent like Lion or newest ver of iTunes.
    Help Please!

    Hey thatssoivi,
    If you are having an issue with being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article - 
    iTunes for Windows: iTunes Store connection troubleshooting - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

    Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
    Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
    I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
    Can anyone help with this

    Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
    I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
    The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
    I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
    Good luck

  • TS1368 Error message in iTunes: "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.".

    Since I upgraded my anti-virus software to Trend Micro 2013, I now get this error message:
    "iTunes could not connect to the iTunes store. Make sure your network connection is active and try again."
    My internet connection is working fine. I suspect it is related to my anti-virus upgrade.
    Any ideas?

    Definitely try disabling anti virus software then try iTunes.
    Can't connect to the iTunes Store

  • I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2:  "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." help!

    I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2:  "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated!  Thanks in advance.

    Hi c1r1g1,
    If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • ITunes RADIO is not working.  "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so -  iTu

    iTunes RADIO is not working.
    “iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
    iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
    Simply put, firstly, I can't connect to the internet when I click on Radio.  People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
    Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
    Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
    Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
    Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
    Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
    Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
    ===============================================================
    NOTE:  no password for iTunes exists in my Keychain. Is this a problem?
    Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
    Apple store id It works via direct internet connetion but not through iTunes.  Very strange.
    ===============================================================
    FYI, Hardware Overview:
      Model Name:                       MacBook Pro
      Model Identifier:                 MacBookPro8,2
      Processor Name:               Intel Core i7
      Processor Speed:               2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):         256 KB
      L3 Cache:                            6 MB
      Memory:                              16 GB
      Boot ROM Version:            MBP81.0047.B27
      SMC Version (system):      1.69f4
      Serial Number (system):   C0*******F8V
      Sudden Motion Sensor:
      State:   Disabled
    Intel 6 Series Chipset:
      Vendor: Intel
      Product:            6 Series Chipset
      Link Speed:       6 Gigabit
      Negotiated Link Speed:           6 Gigabit
      Description:      AHCI Version 1.30 Supported
    M4-CT512M4SSD2:
      Capacity:           512.11 GB (512,110,190,592 bytes)
      Model: M4-CT512M4SSD2                         
      Revision:           040H   
      Serial Number: 0000000012330912E75A
      Native Command Queuing:    Yes
      Queue Depth:   32
      Removable Media:        No
      Detachable Drive:        No
      BSD Name:         disk0
      Medium Type:      Solid State
      TRIM Support:     Yes
      Partition Map Type:     GPT (GUID Partition Table)
      S.M.A.R.T. status:         Verified
      Volumes:
    disk0s1:
      Capacity:           209.7 MB (209,715,200 bytes)
      BSD Name:         disk0s1
      Content:            EFI
    disk0s2:
      Capacity:           511.25 GB (511,250,432,000 bytes)
      BSD Name:         disk0s2
      Content:            Apple_CoreStorage
    Recovery HD:
      Capacity:           650 MB (650,002,432 bytes)
      BSD Name:         disk0s3
      Content:            Apple_Boot
      Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
    <Edited by Host>

    This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
    I live in Europe ,So Be persistent and don't give up !  Aug. 2013

  • I received this error: "iTunes could not connect to the iTunes Store. An unknown error occurred (-3212). Make sure your network connection is active and try again." We are connected. Any ideas on how to solve this?

    I downloaded iTunes. I was going to put an MP3 lecture on iTunes so I could put it on our new iPad but I got the message:
    "iTunes could not connect to the iTunes store. An unknown error occurred (-3212). Make sure your network connection is active and try again." I was able to get on this site so I know the connection is fine. Any ideas how to fix this?
    Thanks.

    Hello Buck
    If you are having issues with the iTunes store, check out the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

Maybe you are looking for

  • Urgent could u plz clear my doubut

    While copying the code for Z_CREATE_PDF program (which is getting submit from main program ZSDL_393_REASON_CODE_REPORT, we have noticed some issue: There are 2 Function Modules 'Z_CONVERT_ABAPSPOOLJOB_2_PDF' and 'Z_CONVERT_OTFSPOOLJOB_2_PDF' being ca

  • How do I reset the iTunes on my phone as it won't load??

    When I try to open iTunes on my phone it freezes and won't load anything or find any songs etc. I think I need help resetting it but don't have iTunes on my computer present. Anyway I can do it without?

  • Validating xml doc using schema

    I was wondering if you can the following validation of an xml document using schema: <parent>     <child>Jogn</child>     <child>Hanna</child>     <child>Blake</child>     <childCount>3</childCount> <parent>the childcountValue equals the number of ch

  • How does color work?

    Hi, just wondering how Dreamweaver works with colors. Example, I make a logo in Photoshop, import it into Dreamwaver. I change the surrounding areas to the corresponding hex code for my logo background, and Dreamweaver is a much lighter hue. MSPaint

  • How do I get bookmarks to be shown in the bookmarks dropdown?

    On the Bookmarks dropdown from the top menu bar, I used to see the websites that I bookmarked. I was organizing bookmarks and something happened to the dropdown. When I click on the dropdown, now I don't see my bookmarks. So, I reinstalled Firefox an