Getting error no disk on dell pre installed premiere elements 13: there is no disk in drive. please insert a disk into drive\Device\Harddisk2\DR2 : can i fix this^

like the title says...
cannot get service or support on phone... I paid for this software... i though adobe was a good company.... darn
Can anyone help me...
Need this to work now not in a week...

Sorry you think Adobe is a bad company. Phone service for most common consumer software disappeared shortly after they invented the internet. This is a user forum where there are people that like Adobe products well enough that they freely share their experiences.
If you type "insert disk" in the "Ask it" box you will get answers that suggest there is an anomaly on some computers where you need to remove a file. Below is a cut and paste from one of those threads that was offered by Adobe Staff.
".... try removing the Old Film effect from the installed location of Premiere Elements 13 and then try to launch the app? The exact file to be removed is (assuming you have installed it in the default location)
Program Files\Adobe\Adobe Premiere Elements 13\Plug-Ins\Common\NewBlue\OldFilm.AEX"
The other solution might be to get the update that was released only yesterday via download from Adobe. Premier Elements 13 is now 13.1.
Good luck!
Bill

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