Getting error when launching Infoview application

Question

Hello,
I am new to Crystal Reports, i installed Crystal Reports Server XI on Windows 2003 server with SP2 (64 bit), when i am trying to launcg Inforview application using the link:
http://(my servername)/businessobjects/enterprise11/InfoView/logon.aspx
i am getting the following error--
Server Error in '/businessobjects/Enterprise11/InfoView' Application.
Retrieving the COM class factory for component with CLSID {E2B9442B-2B4F-4D65-93D8-8368B13A6B95} failed due to the following error: 80040154.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {E2B9442B-2B4F-4D65-93D8-8368B13A6B95} failed due to the following error: 80040154.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. 
Stack Trace:
[COMException (0x80040154): Retrieving the COM class factory for component with CLSID {E2B9442B-2B4F-4D65-93D8-8368B13A6B95} failed due to the following error: 80040154.]
   BusinessObjects.Enterprise.Web.AppPlugin.AppPluginFactory..ctor() +32
   WebDesktop.Global.Session_Start(Object sender, EventArgs e) +54
   System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e) [phone]
   System.Web.SessionState.SessionStateModule.CompleteAcquireState() +366
   System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData) +1281
   System.Web.AsyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +85
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +263
Any idea how to resolve this issue.
Thanks
Vipin

Answer 1

Recommend you post this query to the Business Objects Enterprise Administration forum:
BI Platform
Ludek