Getting error while importing the data to scsm

Hi,
We are planing to iport data from another Ticketing tools .For this i have created a .CSV and .XML .While iporting i am getting below error
And the Xml File is
================================================================
<CSVImportFormat>
<Projection Type='System.workItem.Incident.ProjectionType">
<Seed>
<Class Type="System.WorkItem.incident">
<Property ID="Id"/>
<Property ID="Source"/>
<Property ID="TierQueue"/>
<Property ID="Department"/>
<Property ID="Classification"/>
<Property ID="Title"/>
<Property ID="Urgency"/>
<Property ID="Impact"/>
<Property ID="Assignedto"/>
<Property ID="Description"/>
<Property ID="Site"/>
<Property ID="Priority"/>
<Property ID="Asset"/>
<Property ID="ChangeIncidentStatus"/>
<Property ID="CreatedDate"/>
<Property ID="ActualEndDate"/>
<Property ID="ClosedDate"/>
<Property ID="ResolutionDescription"/>
<Property ID="SharepointBug"/>
<Property ID="ClientContact:"/>
<Property ID="RequestorCategory"/>
<Property ID="CaseReason"/>
<Property ID="Prod"/>
<Property ID="ParentAccount"/>
<Property ID="CustomerSupportAccount"/>
<Property ID="Hardware"/>
<Property ID="Browser"/>
<Property ID="InternetConnection"/>
<Property ID="ProblemAffectsOthers"/>
<Property ID="IssueonDifferentWorkstation"/>
<Property ID="PatientSpecific"/>
<Property ID="SalesforceCase"/>
<Property ID="TFS"/>
<Property ID="StepstoReproduce"/>
<Property ID="RelatedPatients"/>
<Property ID="AffectedDevice"/>
<Property ID="ReasonforOnHold"/>
<Property ID="CustomerSupportAgent"/>
<Property ID="FirstResponseDate"/>
<Property ID="LastModified (Internal)"/>
<Property ID="RequiredBy"/>
</Class>
</Seed>
<Component Alias="AffectedUser">
<Seed>
<Class Type="System.Domain.User">
<Property ID="FirstName"/>
<Property ID="Domain"/>
<Property ID="UserName"/>
</Class>
</Seed>
</Component>
</Projection>
</CSVImportFormat>
=====================================================================
Please let me know that error in the xml file.
Regards, H@ri

Thanks ,I have been gone through <Projection Type='System.WorkItem.Incident.ProjectionType">.
Now i am getting many errors while importing data.I have customized fields in servicedesk and i have created same fields in scsm incident form.When i am imported
data i am getting below error.
Please let me know how can i import customized feilds data to SCSM without issues.
Regards, H@ri

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Hi,
Thanks for providing the online help URL, i have already completed the steps mentioned in URL
I am able to import metadata using view object but getting above error("[nQSError: 77031] Error occurs while calling remote service ADFService11G. Details: Runtime error for service -- ADFService11G - oracle/apps/fnd/applcore/common/ApplSession".") while validating the data.
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